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February 2024 by Joan Brown
San Marino Security is outstanding: professional, effective and kind. Connor Fisher and his team designed and installed a system that is perfect for us, and have followed up to a degree that is above and beyond all expectations. After six months of barely using the alarm (because we were still settling in and someone was almost always home), Connor graciously came back and re-introduced us to the system's workings. He was generous and supportive--also did not make us feel dumb for forgetting things (the kindness mentioned above). He really wanted to be sure that we are safe and protected. Our realtor recommended San Marino Security when we moved in, and we recommend them to everyone we know--most of whom are already clients!
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October 2022 by Dante P.
We have been with San Marino Security for over 25 years, Two houses and two complete system installs. Over the years, they have serviced and maintained our systems promptly. Phil Raacke is a security expert who pays impeccable attention to detail; his entire team is professional and courteous. Edson and Kris installed a complete system upgrade today. They showed up on time, explained exactly what they were doing, completed the job within the expected time and left their work areas clean. Shortly after the installation team finished, Phil personally came to the house to show us how to use the new system and software.I often recommend and refer people to San Marino Security. This is a local family business that does things the right way.
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October 2022 by Gregg M.
Eugene and Edson did a great job installing our new system. Thought through everything and asked all the right questions. Phil did a great job giving us a tutorial. We're very pleased with the system -- not cheap, but there's an old saying about that.
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September 2022 by Kat Riel
I’ve had mixed feelings about San Marino security. My elderly parents home security system is completely compromised. It was installed as a wireless security system however over the years it’s seems to be on its own network. I keep finding users that aren’t authorized have checked in and anytime San Marino Security is contacted regarding the matters they have avoided following up regarding the overt technology breach. I really respected the owner and his mission so I hope they respond accordingly to my stated concerns.
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September 2022 by Ray S.
We just moved into a new home in NE LA and were in the market for a new security system, and liked the idea of supporting a local company. From getting us a quote to installation, the folks at San Marino have been great. The installation (David & David) was amazing. They came promptly, and were pure professionals. There were a couple of odd things about my house and David+David helped work through possible solutions with me. The installation was great and they even cleaned up after themselves.Thank you San Marino!
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May 2022 by Emma L.
I have renewed my security system, I called the office and told with Eliza, she is so nice to explain what I should need to know. Now everything is done . I am so satisfy not only the security service but also Elisa and Connor ,thanks both of you!
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March 2022 by Deborah G.
Our installation service went perfect due to the professionalism of Victor, Steven and Sid. Our home had alot of challenges and they worked efficiently in troubleshooting all that they faced. We never felt inconvenienced while they were in our home. We received excellent training by Victor and Connor with his thorough follow-up visit. We are confident this was an excellent decision to change security companies to San Marino Security Systems.
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February 2022 by M C.
We have been customers of San Marino Security for over twenty years. The system has been very reliable. We recently replaced our windows and decided to upgrade our security system. The owner, Phil, came to our house and graciously explained all of our options and made it easy to understand. Phil worked with us to coordinate the installation of the new system immediately after the completion of the window project. Fast forward to installation day and Sid & David arrived on time. Sid & David are great representatives of the company. They explained what they were going to do and worked diligently. They were technically sound in the workings of the system and explained everything to us. I really like that this is a locally owned business and the personal service that they provide. I would highly recommend San Marino Security and especially Sid & David.
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October 2021 by Dave H.
I have been a customer of SMS for years and never had a problem with their hardware until recently. One sensor triggered a false alarm in the middle of the night, while I was out of town. I asked the monitoring co. to speak with the SMS 'on-call technician' about the problem, and wound up speaking to the owner of the company. He patiently diagnosed what was going on and walked me through the steps to deal with the situation via their app, if it ever happened again. When I returned, a knowledgeable technician was dispatched to assess the problem. He fixed it and checked all other components before leaving. The whole experience reinforced my reasons for choosing SMS vs. the competition- top-notch hardware and monitoring, customer service, and technicians when needed. All managed by an owner who personally ensures a quality experience for his customers.
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September 2021 by James F.
I've been a customer of San Marino Security Systems for more than 30 years. Phil Raacke is a professional who values relationships with his customers. I recently modernized my home security system. As usual, service was prompt and professional, with a personal touch. Phil came out himself to instruct me how to operate the new equipment. His price is fair and the quality is excellent. I always feel I'm in good hands with San Marino Security Systems. Highly recommend.
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August 2021 by Ray M.
From the very first conversation with Jenny, to the walk-through with Connor, to the installation by Sid and Christian, to the system "class/overview" ( again with Connor), the experience with San Marino Security Systems was top-notch! Connor created an effective security system and plan based on our specific location and needs. He actually talked me out of a couple features that he felt were redundant or not necessary (don't get mad at him, Phil!). Both the equipment and the monitoring services are a great value - even less then my old company's inferior service. Sid and Christian reviewed the plan on installation day, double-checked with me at each step of the installation process, were fast, efficient as a team, and very clean and neat. The resulting hardware install is much more professional than the equipment that was left to us when we moved in. Connor's tutorial covered both the in-home equipment and the phone app. All the other 5-star reviews here on Yelp are absolutely correct!
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August 2021 by Frank H.
I had a wonderful experience from the estimate to Install. Phil, the owner, came out for my estimate and gave an excellent first impression. I learned a lot about security systems and even went with some of his suggestions. I ended up going with his company but was told they were a few months out for installs. However, they mentioned that I could get on their last minute bookings if I was willing to be flexible with the day. Within a week, Steven and Sid came out and installed my system and they were both very polite and professional. Soon after, Phil came out and gave me a in-person user orientation. The whole process took less than a day to accomplish. I might join the Fans of Phil club everyone else is talking about. 5 Stars!
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June 2021 by Dennis L.
This is a well-run company - family owned and operated - and yet feels like they only care about you! Connor was very easy going, explained everything and developed a great program for a new system in my home - having just moved to Pasadena. The technicians were amazing, fast, detailed and explained everything if I had questions. The follow up is awesome too!
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June 2021 by William Y.
San Marino Security set up a new security system for our home and I couldn't be happier with their service. Connor came out to provide the initial quote and was very courteous and informative. We then had to schedule a number of installation sessions during our home remodel - I loved that I could call their number and always talk to a representative immediately (yes, that's right - I was never put on hold for a single second.) The installation crew was also amazing - they definitely knew what they were doing and were very clean and neat in their installation of the hardware and sensors, etc. I could tell that their focus was on doing the job well and not on rushing or cutting corners. Felix and Dave, in particular, from the install team were terrific. I'm so glad I went with San Marino Security and would definitely recommend them to anyone!
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May 2021 by Matt W.
We have been customers of San Marino Security for over 5 years and always receive wonderful service. We just had a radio replaced on our system and David did a great job and even discovered why we we're having connectivity issues. Great service!
