-
December 2023 by James Fall
The people that work here are rude and demeaning for no reason. It is bad enough that I drive farther out of my way to go to different chase locations.
-
October 2023 by Luke L.
Recently I noticed Chase has been charging $6 monthly service fee for my checking account so I decided to visit a local Chase branch. I picked this location because it has one of the highest rating out of all Chase listed on Yelp. Not only does this branch offers safety deposit boxes, but this location even has a meeting room for Chase Private Client. [Parking]: Easy and free street parking. [Service]: One of bankers Ruby assisted with my request and she was amazing. Initially I asked to close my checking account and to open a new saving account, but she recommended to convert my existing checking account to saving account instead and I was able to keep the same account number. At no point Rudy pressured me with any financial products and she was able to answer all of my questions about my new saving account. You know this is not your typical Chase branch when you see Tesla, Audi, Porsche in the employee lot. I will be sure to come this branch again if I have additional special requests in future.
-
August 2023 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was asking some questions in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located right in front of the establishment. I don't really like coming to this location because of the parking. I hate backing up into traffic. I avoid this place like the plague. Staff: The staff here are very friendly, knowledgeable, and helpful. The establishment itself is very tidy, clean, neat, and organized.
-
July 2023 by pat m.
This Chase branch in Pasadena is SO much better than the surrounding areas- I drove from 2 towns away and was not disappointed! Everyone was professional, courteous, timely, pleasant, and a joy to work with
-
December 2022 by S J.
The tellers and bankers at this branch are always friendly, helpful and efficient. Chase works well for us.
-
November 2022 by Patricia M.
They messed up some man things but their service is lousy!!! I went in at about closing time but still had 5 mins left to spare... the lady was trying to hurry me long and was trying to tell me come back following Monday! My time is limited. So I can't always return back when it's convenient for Chase! Maybe it's a cultural differences but they don't know how to do business! I would not recommend banking in their SM office. Take your money elsewhere... Wells Fargo & Union Bank on Huntington Drive is very decent!
-
May 2022 by Charizma M.
I came into this bank to make deposits and withdrawals. The teller who helped me was named Kelly, and she is the best!!! She took her time to help me and I really enjoyed my experience interacting with her. Thank you, Kelly for the superb customer service.
-
December 2021 by Yadira R.
I love the service at this location. It's always very clean, fast, and easy to park. Overall I do enjoy this branch and recommend. A bank is a bank not much to say, but during these times I've driven past other locations that have huge lines outside and this specific branch is always a breeze and hasn't gotten crazy busy like others so it is my go-to location. Would recommend overall .
-
November 2020 by walo man
slow service during corona.. but the bankers were great. Answered all my questions on a busy friday afternoon and helped me open a bus account.
-
October 2020 by Leroy Y.
They offer 2 of the best credit cards in the marketChase Sapphire Referralearn a limited time offer of 80,000 bonus points Freedom Unlimitedearn 5% cash back on grocery store purchases (not including Target® or Walmart® purchases) on up to $12,000 spent in the first year.
-
October 2019 by Vince Hartono
Just came from the branch and waited 15 minutes. No one is even there to ask me
-
July 2019 by Rob P.
More patience from the bank tellers would help frazzled clients. I was the frazzled person today and could have used a bit more patience from my teller.
-
May 2019 by Marie Moreau
Dona Gergi Beanch manager was extremely rude and unprofessional. I am closing all my accounts here. Horrible service.
-
May 2019 by Marie A.
Today Branch Manager Dona Gergi was extremely rude. I have been a customer since 2008 when Chase bought Washington Mutual. She yelled she was going to close my account. After I had the manager of another branch call her to explain who I was and that she should not have treated me that way she yelled at him. All I wanted to do was a deposit that I always make in my account. I will close my accounts soon due to her horrible behavior.
-
January 2019 by Edward Grad Art
It was the worst Chase experience I ever had! I’m not surprised with other reviews. This place is very unprofessional, unpleasant and rude. I was dealing with two asian robots there, receiving no help from them, lots of ignorance and unprofessionalism. Chase should seriously consider fire them all starting with managers and re-stuffing this brunch with new people.
