Banks in San Marino, CA

“I want to buy a new house,a friend of mine recommended nichole chen to me! She is very nice , patiently, and highly efficient! All documents had finished in 2 weeks! She will help you consider everything you worry about! So consulting her and let her help you is the clever thing you should do!”

“Went to the branch to open a savings account, the service was excellent, I have bank with them long time ago and I decided to go back and I'm glad I did it they really went beyond helping me. Thank you so much for the excellent great service you've provided I recommend this branch 100%”

“Everyone in this branch is very professional and helpful. They really try to make sure that your banking needs are met and you never feel like you are rushed out just so they can help another customer.”

“COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was asking some questions in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located right in front of the establishment. I also avoid coming to this bank often because of the parking situation. I hate street parking because I dislike back up into a busy street. I always get very anxious when backing out into the street. Especially a very busy one. Staff: The staff here are very friendly, knowledgeable, and helpful. The establishment itself is very tidy, clean, neat, and organized.”

“I only bank at this Wells Fargo branch. it is by far the best Wells Fargo branch around. they just know how to deal with customers on a very professional level rather than the impersonal treatment at some other branches. Manager Jen is very efficient and helpful. Teller Josie is great and always helps me with such kindness and explains everything so well to me. Nic Pons, my banker is absolutely terrific. and I do not know what I would do if I didn't have Nic to service my accounts. Yes, expect longer wait times since less staff but that is happening everywhere -- this is a part of modern reality. When it is your turn, you will be treated with respect and given great service. I never have to wait that long in line despite less staff now than they had pre-pandemic.”

“I only bank at this Wells Fargo branch. it is by far the best Wells Fargo branch around. they just know how to deal with customers on a very professional level rather than the impersonal treatment at some other branches. Manager Jen is very efficient and helpful. Teller Josie is great and always helps me with such kindness and explains everything so well to me. Nic Pons, my banker is absolutely terrific. and I do not know what I would do if I didn't have Nic to service my accounts. Yes, expect longer wait times since less staff but that is happening everywhere -- this is a part of modern reality. When it is your turn, you will be treated with respect and given great service. I never have to wait that long in line despite less staff now than they had pre-pandemic.”

“My deposited paycheck got held without a reason. I called Chase customer service several times and just waited in line then got hung up. So, I went to my closest Chase bank to find help. But they just told me to call Chase customer service. They could not do anything because the transaction was pending. It is like an infinite loop, I could not reach the CS and they asked me to call the CS. Then, I went to this location to see if they can help. Three staff helped to figure out the problem. Finally, one lady made a phone call and my held check got released. I appreciated their help. It is the best Chase branch I have ever been to.”

“I really like this location they're super sweet and clean. It's never crowded , and they're very helpful whenever I need anything. Not much to say other than that :) lol”

“This is a new branch in San Marino. I went to inquire about/report a check fraud and was assisted by Jason and the branch manager Paul Chang. Paul was very knowledgeable and a GREAT communicator (compared to my past experiences with staff at other Cathay branches). He advised me the best course of actions to have the situation under control. He also assisted me in filling out the paperwork reporting the fraud so that it may be possible for me to recover the lost fund withdrawn from the account. Ms. Yina Pan was efficient in explaining and opening a new account for us and advised us the least costly way to get the most out of the type of checking account we selected.It is extremely nerve wracking when someone you don't know has access to your money. I appreciate all the help I have received from staff and feel reassured that the bank is doing its job to guard my $.”

“I came into this bank to make deposits and withdrawals. The teller who helped me was named Kelly, and she is the best!!! She took her time to help me and I really enjoyed my experience interacting with her. Thank you, Kelly for the superb customer service.”

“COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was asking some questions in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located underground. However, you can park in front of the establishment too. The downside of parking in front of the establishment is backing up into a busy street. Staff: The staff here are very friendly, knowledgeable, and helpful. The establishment itself is very tidy, clean, neat, and organized.”

“I come here often, Wendy Garcia is my business banker. Very professional and always helpful with proactive advice. Just did a wire transfer this morning, took 20 minutes with a morning appointment. Thanks Wendy!!!”