Banks in San Marino, CA

“My office next to San Marino branch, so having CTBC Bank nearby is super convenient. I've been banking with them for over 20 years now, and their service has always been incredibly friendly, professional, and reliable.”

“I want to buy a new house,a friend of mine recommended nichole chen to me! She is very nice , patiently, and highly efficient! All documents had finished in 2 weeks! She will help you consider everything you worry about! So consulting her and let her help you is the clever thing you should do!”

“I only bank at this Wells Fargo branch. it is by far the best Wells Fargo branch around. they just know how to deal with customers on a very professional level rather than the impersonal treatment at some other branches. Manager Jen is very efficient and helpful. Teller Josie is great and always helps me with such kindness and explains everything so well to me. Nic Pons, my banker is absolutely terrific. and I do not know what I would do if I didn't have Nic to service my accounts. Yes, expect longer wait times since less staff but that is happening everywhere -- this is a part of modern reality. When it is your turn, you will be treated with respect and given great service. I never have to wait that long in line despite less staff now than they had pre-pandemic.”

“I only bank at this Wells Fargo branch. it is by far the best Wells Fargo branch around. they just know how to deal with customers on a very professional level rather than the impersonal treatment at some other branches. Manager Jen is very efficient and helpful. Teller Josie is great and always helps me with such kindness and explains everything so well to me. Nic Pons, my banker is absolutely terrific. and I do not know what I would do if I didn't have Nic to service my accounts. Yes, expect longer wait times since less staff but that is happening everywhere -- this is a part of modern reality. When it is your turn, you will be treated with respect and given great service. I never have to wait that long in line despite less staff now than they had pre-pandemic.”

“Recently I noticed Chase has been charging $6 monthly service fee for my checking account so I decided to visit a local Chase branch. I picked this location because it has one of the highest rating out of all Chase listed on Yelp. Not only does this branch offers safety deposit boxes, but this location even has a meeting room for Chase Private Client. [Parking]: Easy and free street parking. [Service]: One of bankers Ruby assisted with my request and she was amazing. Initially I asked to close my checking account and to open a new saving account, but she recommended to convert my existing checking account to saving account instead and I was able to keep the same account number. At no point Rudy pressured me with any financial products and she was able to answer all of my questions about my new saving account. You know this is not your typical Chase branch when you see Tesla, Audi, Porsche in the employee lot. I will be sure to come this branch again if I have additional special requests in future.”

“I only bank at this Wells Fargo branch. it is by far the best Wells Fargo branch around. they just know how to deal with customers on a very professional level rather than the impersonal treatment at some other branches. Manager Jen is very efficient and helpful. Teller Josie is great and always helps me with such kindness and explains everything so well to me. Nic Pons, my banker is absolutely terrific. and I do not know what I would do if I didn't have Nic to service my accounts. Yes, expect longer wait times since less staff but that is happening everywhere -- this is a part of modern reality. When it is your turn, you will be treated with respect and given great service. I never have to wait that long in line despite less staff now than they had pre-pandemic.”

“COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was asking some questions in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located underground. However, you can park in front of the establishment too. The downside of parking in front of the establishment is backing up into a busy street. Staff: The staff here are very friendly, knowledgeable, and helpful. The establishment itself is very tidy, clean, neat, and organized.”

“My checking account is at B of A San Marino. I lost my debit card and wanted to cancel it immediately. Tried to phone, put on hold for lengthy time so went directly to the bank to cancel my card. I was told I couldn't do it unless I had an appointment. The person who could help me, Monique Montanez came up and rudely told me she was too busy and abruptly walked away. Ms. Montanez needs to go to customer relations school!! A better way of handling it, is she could have said she was sorry she was busy and would try and find the time to help me out. In the mean time someone could've accessed my debit card. But she didn't care!!! I did have the help of Martha I did not get her last name, she didn't have the authority to resolve problem, but she at least was trying to help. Finally, Diana Camacho came back from lunch and a jewel and helped. Again, Monique Montanez should not have the position as Senior Banker as she is not willing to help a customer in crisis.

Recvd your response, it seems to be basically the same response to other reviews without resolving or addressing the the issues.”