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March 2024 by Birgit C.
It smells in here like a fast food restaurant and the service is horrible!! Again waiting for 20 minutes in one! Long line Started out with one teller and now a second one ... line is so long . The tellers are friendly but the others are not... go to Sout pasadena B of A Like day and night so much better.
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January 2024 by Jeff R.
Clearly they don't care about customers! Went the other day - no teller all day. Today they have one and she's on break. Time to find a new bank...
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August 2023 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was asking some questions in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located underground. However, you can park in front of the establishment too. The downside of parking in front of the establishment is backing up into a busy street. Staff: The staff here are very friendly, knowledgeable, and helpful. The establishment itself is very tidy, clean, neat, and organized.
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March 2023 by Pauline K.
It's good but they close too early most people live in san marino do not need to work but some of us do work can't make to the bank after 5 p.m.
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January 2023 by Belinda H H.
Avoid this bank location if you can. They normally only have one teller for the whole bank. The lady standing at the information station just don't care and their teller is always on break or lunch . If you know you are busy during lunch hours, you should change your teller shift. I have heard so many people complain about this location.
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January 2023 by Google user
Bank of America outdoors ATMs are by main entrance on Huntington Drive. Walk up only via stairs or ramp from sidewalk. Well lit at night and street parking usually available very close. No drive through at this location however. Also can park free in their own underground garage and take elevator up and walk through bank branch during business hours to reach ATMs.
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August 2022 by Joyce C.
This branch is clearly understaffed. The wait time is always very long. Just 4 or 5 customers in line means you will be waiting at least 30 monutes. Some staff aren't properly trained either so have to frequently interrupt the other teller for help. This branch needs to replace the blonde lady in charge of the front reception by the entry. I watched her raise her voice at an elderly lady who was confused, which made everyone uncomfortable. I asked her a question myself later, which she kept interrupting rudely without even understanding my question. She is one scary lady and her presence makes me feel like I am at the DMV.
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July 2022 by Ana D.
Update 7/26/22: Following my experience described below on 7/25/22, I made an appointment to speak to someone in person about it on 7/28/22. Today I received an email canceling my appointment with no explanation. Katherine must've read this review and cancelled my appointment. Original review: Very unpleasant interaction today with the representative, Katherine, who was unnecessarily hostile when I walked in with some questions. She clearly wanted me gone as soon as possible, I really am not sure why, possibly how I was dressed casually or maybe the fact that I am a Latina and walked in with a child, maybe she thought I was undeserving of her time. I live in the area but this was my first time visiting this branch. I also had other questions and wanted to inquire about opening new accounts and lockbox but was put off by her initial responses. Before leaving, I did tell her I was surprised by her attitude toward me and have never been treated like this at a bank, but I did not receive any apology or acknowledgment, she just stared at me to leave. Maybe she was having a bad day, but the interaction could have been handled in a better manner.
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March 2022 by Ted B.
I come here often, Wendy Garcia is my business banker. Very professional and always helpful with proactive advice. Just did a wire transfer this morning, took 20 minutes with a morning appointment. Thanks Wendy!!!
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February 2022 by Paul Bingham
Bank of America outdoors ATMs are by main entrance on Huntington Drive. Walk up only via stairs or ramp from sidewalk. Well lit at night and street parking usually available very close. No drive through at this location however. Also can park free in their own underground garage and take elevator up and walk through bank branch during business hours to reach ATMs.
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February 2022 by Jamie W.
Worried about this location. There is no information on the front window. This branch was a great branch. Can't blame everything on Covid. I think the profit margins are not what BofA are looking for so they want you to use a machine to do your banking. Perhaps the few banks that are open will have such long lines that people will just resort to non-person to person banking. But hang in there. Stay in line and when it is your turn..take your time. You earned it. JW
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October 2021 by Lin G.
Perhaps I'm a little slow, but it's taken me a long time to finally "get" that BofA does not want my business. Between unpleasant surprises and management that can barely conceal the disdain with which they hold you, this BofA branch has finally gotten the message to me loud and clear. If you relish being talked down to or treated like an annoying adolescent in detention class, then this branch is for you. Knock, knock, if you're listening B0fA corporate, a few retraining resources are badly needed here.
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June 2021 by Mytar35 ..
Great customer service, Very nice and professional answered all my questions. Thank you very much for being open. The gentleman manager was very nice and professional. Thank you
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June 2021 by Shirley C.
The teller just put her hand up instead of answering me when I asked if she was open.
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March 2021 by Kevin L.
I've never seen a bank teller here which is weird. It's okay though, I come here to withdraw my EDD money. All is well.
