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June 2024 by Leo and Kaelyn King
I highly recommend this Verizon corporate store location! Austin helped us resolve several issues that we experienced from going to an authorized Verizon retailer (Victra) previously. He was super understanding of our situation and made sure every issue was addressed. If it weren’t for Austin, my husband and I would have switched providers due to our bad experience at Victra. But Austin is the reason we decided to stay with Verizon. Thank you so much, Austin!
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May 2024 by lawrence morris
Helpful, friendly staff.
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May 2024 by kotrk69
THIS VERIZON STORE EMPLOYEES SUCK!
This place pretty much sucks, I went in 2 months ago to see about an upgrade, I told the guy "I am not adding another line, (why the hell do I need another phone?) AND I am not upgrading my plan for more money", he showed me phones and I said o.k., he then tried to get me to sign for upgrading to a higher priced plan to get the discount.
So he did not listen to what the customer told him and tried to bait and switch on me.
I walked in today to see about getting a new phone, the greeter person "Checked me in" and said "There is 1 person in front of you", I waited and was looking at phones, I turn around about 10 minutes later and there are 3 Verizon employees standing by the door talking about their weekend plans.
Not one of those 3 Verizon employees aproached me to ask if I needed any assistance, so I walked out.
Go to another Verizon store people, do not give these inept lazy people your business.
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April 2024 by Frank O'Connor
Eddie was very helpful in switching my plan from a different carrier to Verizon, getting me a new device with a great trade-in, and did his best to help with some network issues I was having afterwards. Top-tier salesman and helpful associate. Work with him!
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March 2024 by Lisa Durham (Younique By Lisa Durham)
We had to get my husband's phone fixed and we had the best service.
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March 2024 by D'Anne Kiley
We just got Verizon internet, and it's not only faster than that other "C"ompany(that we are never going to give another dime to ever again!), it's also half the price. Go into the verison store on center drive in San Marcos and ask for Pham! He and his crew are amazing!
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March 2024 by Lawrence Johnson
I walked in and was able to relax a little before being helped by Edgar for a phone upgrade. Edgar was very knowledgeable and laid back, making the process easy, beneficial and as quick as was possible. Edgar maintained casual conversation and kept all the guests in the lobby happy by acknowledging everyone. Edgar did an amazing job and I'm hoping his management reflects that in how they employ him there. Thank you Edgar!
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March 2024 by George Fookes
They helped me with my phone, it was quick and I was in and out thanks Verizon
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January 2024 by Dylan Crowell
Came in just wanting to upgrade my phone. I work in sales so I know they're gonna try and upsell me - get a new tablet and watch when you upgrade, make sure to get insurance - no thanks, I know I don't NEED that.I specifically told them, I just want to upgrade my phone. I was told since I was getting a more advanced phone, I needed a better plan (okay.. makes sense I guess) and has included perks/services. Apparently those perks and services are not included in the price of the plan and I was not told that.He upgraded me to the Unlimited Plan for $55 more from the 5G start plan thats $45 (add the $15 perks that are 'included)My service quality has gone down - used to get 5G and now I get 1-2 bars of 4G LTE.As for the phone, Samsung did a great job with build quality.As for this Verizon store, they need to be more transparent. The salesperson I talked to pushed me to spend more rather than undestand what I need
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January 2024 by ismael garcia
I went in to this location to get a new sim card, they had me wait in the queue for 45 min before someone assisted me, they then told me they cant access my account cause my last name didnt match, i showed other items such as my bank cards with my other last name and Pham told me he could not take it. I have never had an issue with them verifying me even with my other last name, they simply ask to verify my address, pin # , etc, but Pham was rude and said no and just walked away. Pham has the worse customer service and just plain rude. just called Verizon wireless and they said they could have simply asked me for my pin and that my account did show my correct last name.
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January 2024 by Aleks Bogdani
This guy name Mackenzie ruin all of our experience...
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January 2024 by Roland Ryan
in one word.... Mackenzie. can't describe it better then this, purchasing an internet package becomes a nightmare, worst customer service ever we are so disapointed
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December 2023 by Aron Gurakuqi
Mackenzie you should be a shame of yourself, The experience with Mackenzie was very bad, i dont know who else works there but this dude just made the hall experience with verizon terrible, we only wanted to join the internet service , this guy literly dont know anything in customer service , he also was rude to one of our family members , we didnt stay at the store we change company right away , also we waited so much just to get a rude customer service guy like Mackenzie, very disapointed
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December 2023 by Saskia Saffir
Gio is so helpful, informative, and kind! Thank you so much for all your help!
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December 2023 by Melissa Bergeron
I needed a new phone. Gio told me about a promotion. I get a “free” iPhone 14 with a 36 month contract as long as I either change my number or add a line. I chose to add an extra biz line. They said I need documents which I had to get to them. In the meantime he sent me home with an SE. he said I could return within 30 days once my new line was added and I got the iPhone 14. His biz manager, Sal, texted me an email to send the documents. Once I emailed I didn’t hear back so I reached out for a few days. He said he didn’t receive. I showed him the confirmation email. A few days later he texted me and told me I was all set and Gio could finish helping me. I drove to the store and Gio said he had to call Sal. He did and told me it was now an iPhone 13 and the plan was now a $100 more. Even with my military discount. I asked what changed but didn’t get a straight answer. I contacted Sal and he didn’t respond either. So I decided to keep the SE and the plan that came with that. I got my bill today and it’s $20 more than what Gio told me it would be. I also had issues setting up the insurance and could get a hold of anyone. I thought Verizon was better than this.
