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May 2021 by Ernesto A.
One of the best bank branches I've been too yet!!! Mr. Alex .F very helpful and positive attitude....... we need more customer service like this. Great job
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October 2020 by Alfonso R.
Big disappointment going to this branch, The manager is telling me that she's doing me a favor for helping me, When she was no help at all, felt disrespected. I was signing off a check of me and my wife's mortgage to my wife's account that they only need my proof of signature and verified that is me, signing it off to my wife's account and the manager did not wanna help me. Felt pushed that she wanted me to open an account. I'll just go to my wife's union bank branch in Carmel Mountain. Where they know me. I honestly thought every union bank branch was great till now. No Thanks to Rancho Santa Fe branch
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October 2019 by Darleen Y.
I came in & spoke to the Vice President.. after being on the phone trying to pay my credit card for one and a half hours. I have all types identification including my drivers license & Social security card & another picture ID and my other credit cards.. With my union bank credit card, he could not helpmeet! Very Unknowledgeable, unprofessional, Rude & Insensitive. Not once did he say I'm sorry for your loss, so when I left I Whispered, "it would've been nice for you to say I'm sorry or I wish I could've helped you or I'm sorry for your loss! His reply was "OH" ..Without even a smile. I walked out crying quietly...My other credit card I call & paid with in one minute over the phone with no problem. My other banks (Navy federal) & 2 others I Love. they have been exceptionally professional & Kind.. I am a senior citizen I had just Lost my for 34-year-old daughter, leaving behind three small children as I told him it's only been a few months I've been grieving, my thought process might be slow. .I CAN NOT BELIEVE OUR CUSTOMER SERVICE HERE ON SAT MORN. 10-19-19 @ 11:00am At Civic center drive in Vista, CA. NOR SOMEONE IN CHARGE COULD BE SO UNKIND!
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June 2019 by Rennee P.
If I could give them -5, I would. HORRIBLE BANK!!!! So many employees with ZERO KNOWLEDGE! I've never seen anything like it. Came here to make a deposit and was informed that they don't have my name on my account. After 25 min of searching, they found some old accounts that I didn't even know existed! I got scared! Drove to a different location and made deposit with zero issues! Still don't know what's happened! Maybe it was their way of pushing me into opening a new account! Stay a way from this branch! Shady place!!!!!