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June 2024 by Miles Garvey
Worst customer service ever! Went to look at a handgun before the tax happens but the sales representative refused to let me check out the handgun. I will take my business to a LGS that’s family owned and be treated like a person. That’s what I get for trying to save a few bucks.
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June 2024 by Andy
Had purchased a Shimano rod from them a month ago, and unfortunately the rod cracked during a mission bay outing. Ben took care of it no questions asked, as long as it was within the 30 day return window, and was able to look up my receipt since I had misplaced it.
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May 2024 by Roy Dedrick
Today I was extremely disappointed in the service from this establishment.
Other customers were standing waiting for help just like I was and the Manager along with 2 other sales people in the firearm section were totally focused on one customer who was there to sell his firearm while we waited and waited as if our money wasn’t good enough.
Then there was only one other salesperson who was busy on the phone at the same time the other 3 were giving their advice to the one customer who wanted to sell his gun.
When you get there you take a number and wait. I decided they didn’t want my business so I left.
So sad!
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April 2024 by Kevin Burkart
i’m here for hookbaits seminar
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April 2024 by Tony Truong
This location has the worst customer service ever. I called inquiring about a firearm, put on hold for 20 minutes. Get someone on the phone and they hang up on me. I called back, they said, "did I hang up on you?" I said, "Yes."
Turners: "Okay, please hold."
15 minutes go by, so I just gave up. I'll stick to the Clairemont location.
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March 2024 by Big Wes
Top notch service, very polite and helpful. They don’t make you feel dumb as a first time buyer or as someone new to firearms. Highly recommend Turners San Marcos
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March 2024 by Thomas Tool Company LLC.
Turner's outdoorsman is a really good place for all your sporting Good needs go there shop
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March 2024 by Senju M.
Change my mind on this location. Pretty lazy people who lock their doors early. .
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February 2024 by Brenda T.
My husband came here to purchase a handgun for me a week or so ago. We both returned here last Sunday to take the Firearm Safety Quiz. I also needed to fill out the paperwork for the background check. There were a lot of people in the hunting/gun area and they were using their "number system". When we were called we told Braden (I think) we needed to take the FSQ and we were told to head to the cashier to pay the initial $15 apiece. I wish we had known this in advance in order to save time. The process took almost 2 hours from start to finish which was surprising as we were not anticipating that. Braden was knowledgeable, friendly and helpful. If the customer service wasn't great would have definitely left to handle our business elsewhere so thanks to Braden.
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February 2024 by James S.
Clerk was not friendly and was stressed when I did the paperwork for the firearm prior to the ten day wait. I was friendly and understanding of his angst. Perhaps he had just had a butt chewing or counseling, or in need of it. Some clerks were obviously more happy go lucky. But mine was not. Luck of the draw, literally. When I went in to pick up my firearm ten days later I noticed the help wanted sign, and cracked a smile.
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January 2024 by MARK YACOUB
Exceptional Service at Turner's Outdoorsman, San Marcos, CA
From the moment I stepped into Turner's Outdoorsman in San Marcos, CA, I was greeted with a level of professionalism and customer care that was truly outstanding. Each staff member I interacted with demonstrated an impressive commitment to their work and an earnest desire to assist their customers.
What stood out to me the most was the team's extensive knowledge of their products and willingness to go above and beyond to ensure that my needs were not just met, but exceeded. Whether I was looking for specific outdoor gear or needed expert advice on a product, each employee was ready to help with a smile and an expertise that was both reassuring and informative.
The store itself was well-organized, making it easy to find what I needed. It was evident that the team at Turner's Outdoorsman takes great pride in their work, ensuring a welcoming and helpful environment for every customer who walks through their doors.
In a world where genuine customer service is becoming a rarity, Turner's Outdoorsman in San Marcos is a shining example of how it should be done. Their exceptional service has not only earned them a loyal customer but also my highest recommendation to others. If you're in need of outdoor equipment and want a shopping experience marked by excellence, Turner's Outdoorsman is the place to go.
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January 2024 by Matthew
Lucas helped me out and put some braid on my new reel. Super helpful and informational. Will come back ??
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January 2024 by Mark Y.
Exceptional Service at Turner's Outdoorsman, San Marcos, CA From the moment I stepped into Turner's Outdoorsman in San Marcos, CA, I was greeted with a level of professionalism and customer care that was truly outstanding. Each staff member I interacted with demonstrated an impressive commitment to their work and an earnest desire to assist their customers. What stood out to me the most was the team's extensive knowledge of their products and willingness to go above and beyond to ensure that my needs were not just met, but exceeded. Whether I was looking for specific outdoor gear or needed expert advice on a product, each employee was ready to help with a smile and an expertise that was both reassuring and informative. The store itself was well-organized, making it easy to find what I needed. It was evident that the team at Turner's Outdoorsman takes great pride in their work, ensuring a welcoming and helpful environment for every customer who walks through their doors. In a world where genuine customer service is becoming a rarity, Turner's Outdoorsman in San Marcos is a shining example of how it should be done. Their exceptional service has not only earned them a loyal customer but also my highest recommendation to others. If you're in need of outdoor equipment and want a shopping experience marked by excellence, Turner's Outdoorsman is the place to go.
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December 2023 by benjamin lailson jr
Great service
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October 2023 by Trevor Martin
Knowledgeable staff willing to help out. Keep an eye on the ad online very good deals
