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March 2023 by Sally F.
We went to Tile Direct after reading some the reviews for one of the tiles I had selected at a big box store. The tile was obviously of lesser quality. Erin Walker helped us and brought up some things to consider that we hadn't even thought of. Her ideas helped us pick out the tile that will bring our project together in a more cohesive way. I highly recommend them.
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January 2023 by Sidona Ryan
We’re remodeling our tub and showers. Mostly because we had a leak and had to re-pipe our house. Because I’ve wanted a new tub and shower for years, some say I might’ve caused the leak.?. This is the first big repair we’ve ever had to do, so I’m new to the nuances of it all. We went and picked out tile which turned out to be very expensive and took too long for delivery. Sooo, I went to Tile Direct and found comparable tile for our guest bathroom and a decent rate and a quicker turnaround. Plus, the ladies I dealt with in the store were very helpful. (Paula and I believe Jessica). I will go to them first if I ever have another project.
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October 2022 by Agnes
They have a HUGE selection of pool tiles and kitchen tiles!!! You will get lost looking at the beautiful variation of designs that they can custom make for you. I have never since a store with so much to choose from. The staff is very friendly, accommodating and you pay for quality here. I definitely recommend Tile Direct if you want one of kind designs for your kitchen or bathroom tiles.
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August 2022 by Mike Bova
Tile Direct is 'THE' tile store to go to if you live in SoCal and are in search for unique, interesting and 'like no other tile you have seen before!' And while the selection and quality is above all other shops you will ever visit, here's the real secret - their customer service is the bomb!!Folks like Paula Klein in the Encinitas store and Carlos from the San Marcos store/warehouse is the real secret sauce here. From beginning to end, Paula was with us every step of the way. Her patience, expertise and ideas were so timely and right on that without her input, our project would not have turned out the way it did. And when we hit a challenge, Paula got right on it and then brought in Carlos. He picked up from there and made sure 'it got done.'Looking for it all in a tile store, you've got to go to Tile Direct! You will be ecstatic you did.
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March 2022 by Vicki A.
**I'm editing this original 1 star review to 3** I revised this review from 1 star to 3 based on our pick up experience. My original opinion of - if you don't know what you're doing, don't go here, stands. BUT... We got our delivery today. A few boxes of tile were broken! Carlos at the shop was SUPER helpful and made everything right immediately. How one rectifies a problem shines, and Carlos shined. Maybe go through the week if you need extra help? ** Original review below. ** If you know what you're doing & shopping for, maybe Tile Direct is the answer for you. If you have no clue - Tile Direct is not your answer. We were part of the "no clue" club. The Great - The tile is nicely displayed and great lighting The Good - There is a nice large selection The Bad - We had to keep asking the sales rep questions to keep her from walking away from us. (It looked like she was just putting displays back up - not handling some urgent matter) The Ugly - When it was clear we had no clue what we were doing, the rep didn't offer to give us a little extra help / knowledge. When we ordered tile for the floor - she didn't tell us why that specific tile wasn't maybe a great idea. She gave zero help to 2 OBVIOUS novices. We ended up buying tile only to be told by the person doing the installation that the style we bought would not work. When going to a specialty store - one would expect you'd get some extra help / knowledge. When going to a specialty store - you expect that you are going to the pros. Tile Direct might be pros in the field, but they aren't interested in setting their customers up for success.
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January 2022 by R K.
After ordering two different tiles for our remodel, I called to check on the delivery which was past due. Erin advised she would check on the delivery and call me back. She never called. After we did receive the order we wanted to return or exchange one of the tiles. Erin told us she would contact the supplier regarding a return and she would call us back but again she never called. We then went into the store to see if we could get a bullnose to match our other subway tile. Erin advised that the tile did have a matching bullnose available and we told her we wanted to order some. Asking what availability was, Erin told us she would call the supplier to check stock and told us she WOULD CALL US BACK but no call. We really wanted the matching tiles but had to proceed with no help from Erin or Tile Direct. Zero customer service. They are good at taking your order but don't expect even the most basic customer service. Remodels are stressful enough without being strung along with no help when needed. Strongly suggest you steer clear of this store. There are other very good tile stores nearby.
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November 2021 by Dana Mikel
Very expensive compared to other local tile shops.
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September 2021 by Cindy F.
If you are redoing the tile in any part of your home you should use Tile Direct. We have worked with both locations and found their customer service to be outstanding. They have an excellent choice of tile, plus their staff provide great ideas for your project.
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September 2021 by Amanda Zimmer
So thrilled to find this store after months of less than thrilling options at the store our contractor was steering us towards. Excellent selections, high design.
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August 2021 by Google user
Erin rocks! Superior service and expert at kitchen and bathroom.. here is 1 idea she came up with, totally different than what I planned for. Excellent selection. I wish I came here 4 months ago
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July 2021 by Dayna V.
I waited 20 years to have the resources to remodel my house. With a very tight budget and a very small bathroom I came to the nice folks at tile direct to pick out tile. I am so overjoyed with the help I got and the price point I was given. This floor tile was two dollars a square foot more at another "discount" tile store. I couldn't be more satisfied and will absolutely use tile direct for the next project coming at the end of summer. We even came to pick out tile with our two-year-old granddaughter in tow but patien and creativity was the order of the day!
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July 2021 by Mark Burns
We were here to pick up an order placed at a different location. Seemed a little disorganized. No masks, which was disappointing.
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July 2021 by Sofia Garcia
After shopping for tiles in the gigantic stores without success I came to Tile Direct. I was able to appreciate the variety of tiles in this showroom better than the big stores. Plus there was more to select from. The customer service is excellent. Erin was pleasant, helpful, and knowledgeable. She is a true professional!
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June 2021 by Lisa L.
I was so happy yo find Erin at Tile Direct. We are doing a huge remodel and I was having trouble finding fun unique tile that was still affordable. They had a good selection and were helpful in putting things together. My order took longer than it was supposed to with all the Covid shipping delays. But Erin was great at communicating with me so I knew what was going on, we will definitely use them for the next bathroom project :))
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February 2021 by Julie K.
They have a very large selection of tiles for floor , backsplash , bathrooms and many more ! Good customer service as well ! Everything I liked though was expensive. Best to have your contractor help if you have one . I will go back here to shop in the future .
