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October 2023 by Wade Sherman
Thanks for helping me out with a new mattress, Neal!
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July 2023 by Isabel R.
Neal was great with his customer service gave us the whole break down on every mattress we decided to try. Answered all my questions. They had a wide variety for our selection we expected to go all over furniture row looking we didn't even last an hour looking before we made our purchase. He values his work and explained and even showed us how the mattress we like worked with an adjustable frame and I was happy. We asked about a mattress pad cover and he showed us them all and explained what it was best for sold us on the one that was best with pets. We purchased Saturday like around five for the mattress next day by 11:30am. They delivered LOCALLY for $50 that included taking the old mattress again I emphasize on the word locally for that delivery fee. I usually struggle to sleep I kid you not I fell asleep by 11:30pm on that mattress (typically I fall asleep like 2-3am) I was like holy cow this put me right to sleep! 10/10.
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November 2022 by Mark Andersen
Third mattress I bought from The Mattress Center in San Marcos. Also bought two beds from them. I’ve been satisfied with all of these purchases, but I want to give a “shout out” for Juan R. who delivered the latest mattress on his lunch hour to make sure my Mom received it promptly. Thanks Juan, she is very happy with it.
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January 2022 by Rochelle S.
I had a fantastic experience at the Mattress Center. We walked in casually looking for a futon for my office/second bedroom. The customer service was spot on. He shared with us a variety of options, offered to show us the convertibility of the futons, and encouraged us to lay down to see the differences. We did! We choose the super plush one. The next day, the wrong item was delivered. So we stopped by the store to let them know of the error in the delivery. Well, as we waited, we noticed a different model. They were happy to allow us to swap out the grey for blue. Excellent customer service. For my next home furnishing purchase, I will be sure to start here.
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January 2022 by Lauren M
Bought a new bed here and had such a great experience. Was served by Juan and he was amazing we got a great deal on a great bed he was super helpful would definitely go back. This is actually the second time getting a bed from this place. Wish I could give more stars. Definitely recommend supporting this family owned business.
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November 2021 by Frenchee H.
Please read this before you shop here. With the holidays approaching, I was in need of a sleeper sofa to accommodate overnight guests. I found a cute suede futon sofa/sleeper in dark gray at The Mattress Center in San Marcos, Ca. A helpful young lady by the name of Angela helped me. She answered all my questions, even allowed me to take pictures of the item. I asked Angela what other colors did it come in. She said light gray and dark gray only. The dark gray was the only one on display. It's the one I took photos of, and it's the one I liked. I checked about 6 other places to compare prices and see if I found anything I liked better. I didn't. Furthermore, I went back and purchased the futon from the Mattress Center in dark gray 11/9/21. It was delivered on 11/10/21. It came in 3 pieces: the two arm rests & the center. While the delivery men were still in my home, I noticed the arm rests were both light gray and the center was dark gray. I immediately called Angela and advised her of the problem. She assured me when the delivery men got back to the store after making their other deliveries (I was the 1st delivery of the day) she would have them check the boxes and pull the dark arm rests and return with them, and she would call me back. She stated they must have taken the box of light gray arm rests in error. I even followed up and emailed her with a video of what was delivered. She never called me back, responded to the email, or had the correct arm rests delivered. On 11/11/21 I called the store at 10:30 am and asked to speak to Angela. I spoke to someone named Juan, he said Angela wasn't there. I explained the situation, and he said he was unaware of it and to call back in the afternoon to speak to the owner/ manager Neil. I called back at 2pm spoke to Juan again, he said Neil still wasn't there but would be there at 4pm and to call back. Furthermore, I called at 430pm and spoke to Juan a 3rd time, and he said Neil wasn't coming in today due to a family emergency. He would be in on Fri 11/12/21. At this point, I know when I'm being given the run around. As of today 11/12/21 no one from The Mattress Center has reached out to me. And I have a two toned futon that I didn't order/purchase. I only accepted the delivery because I was assured the problem would be rectified. And I had no reason to believe it wouldn't be. This is bad customer service at it's finest.
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October 2021 by Gina M.
We needed to furnish my mom's new senior living bedroom in a day. I called several stores in Encinitas and none had a twin mattress available in stock. But Mattress Center on Furniture Row did and Neil was helpful and professional. We went back a couple of days later to get a nightstand & headboard, and Luis was awesome. I'll be buying from them again and fully recommend this store.
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June 2021 by Hayden B
Been here a few times over the years and have always been happy with both the products purchased and the service. We picked up 3 inexpensive memory foam mattresses for the kids rooms and they are comfortable and have held up well. After that we bought a media cabinet from furniture of america through the store and again were very pleased with the quality of the product and the service through the process. Today we bought another mattress from them and the help we received in choosing the right one for our needs and customer service was exceptional.
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May 2021 by gustavo baca
You have to go and tried,Check one those.Excellent prices olso.
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May 2021 by Jedidiah abrams
Friend bought a bed cheap
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April 2021 by Vivi Campos
Everything in the Mattress center is very fairly priced with great customer service! There is a wide selection of furniture and mattresses. I would highly recommend The Mattress Center for all of your furniture needs!
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April 2021 by Stephanie W.
The Mattress Center in San Marcos really helped me out! I was in need of a box spring and they were able to get me one same day! The price was great and Juan was very helpful! Thanks you guys!
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April 2021 by Zafi K.
The mattress center is amazing! I have made multiple purchases here and all my home furniture is from here, they have amazing deals and are always open to work with you. I will be purchasing more products soon, Thank you so much!
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February 2021 by Heather R.
I am a single mother of two and buying things for myself does not come around often. When I was able to make the decision for a gift for myself and my oldest, I decided on new beds! Looking around online I was confused on pricing and where to go. I knew my friend had gotten her bed from Macy's, so off I went. The prices were outrageous. I found a bed I liked but couldn't pay that price. So off I went feeling discouraged and even more confused. I reached out to a couple friends and they recommended places like Ashley's furniture, More Furniture, etc. Prices online were so expensive. My mom suggested we try a "mattress store", one that only sold mattresses. We drove by Furniture Row and saw so many places! I didn't want to stop somewhere I hadn't heard of the name. So, off to Mattress Firm we went! I walked in and the gentleman was with other customers so we waited by the door and he let us know he would he right there. Once he came to us, he asked what brought us to their store. I let him know I fell in love with a Tempurpedic at another store and he asked why. I was like, why does he care about why I liked it. Lol.. Long story short, you might think you like this matress and really that matress is not the one for you. I almost bought the wrong bed for me, but grateful John my sales guy knew his stuff!! I had an amazing experience working with John G. and I highly recommend him to help you find your new bed! Thank you for everything!
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November 2020 by Ramsen J.
The Mattress Center continues to impress me every time I go! My family and I have purchased all our furniture from here for years. We furnished our entire house a couple of years back for an extremely reasonable cost. Came back for a remodel on our furniture and mattresses, and Neal was exceedingly knowledgeable in all aspects. I'm very thankful for the service and quality of The Mattress Center. Highly recommend!
