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September 2023 by Diane Rivera
Thank you to Computer Factory Folks. Got the service I asked for. Knowledgeable folks, helpful,Especially listened to my wants and was able to communicate with me until I was able grasp the concept.
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August 2023 by aaron joslin
I received great assistance in helping upgrade my PC, I will definitely be coming back for future needs!
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June 2023 by Gregory “Greg”
Family Owned, Friendly and Knowlegable. Great Problem Solvers. Fine Review in Local Vista and San Marcos Papers.
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May 2023 by Anthony Marengo
Very nice people and knowledgeable. I believe them to be very fair with prices fora services.
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March 2023 by DawnMarie Myers
It is really unfortunate to have to write this review, but we feel disappointed after many years of loyal patronage.About 6 months ago, we made major and expensive upgrades to a desktop PC through The Computer Factory, including the installation of a new operating system, installed improved RAM, and a replacement and upgrade to the existing SSD. In only a few months, our newly installed SSD failed, and The Computer Factory was unwilling to help.They did not offer a refund (about $300), they were not willing to send in our SSD to check on manufacturing defect or exercise the product warranty. They weren't offering solutions or helping us understand our options, and at this point, we are just out hundreds of dollars. The worst part is that the staff really didn't seem to care at all. It is clear to us that this must be a manufacturing issue, and we don't understand why they are not willing to help us replace the SSD or maintain us as customers. Over the years, we have spent thousands of dollars as patrons of this business, and it's a true shame to have write this. If The Computer Factory would like to make this right, I would be happy to have a conversation. Until then, I do not recommend spending your time and money here.
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February 2023 by Dee M.
It is really unfortunate to have to write this review, but we feel disappointed after many years of loyal patronage. About 6 months ago, we made major and expensive upgrades to a desktop PC through The Computer Factory, including the installation of a new operating system, installed improved RAM, and a replacement and upgrade to the existing SSD. In only a few months, our newly installed SSD failed, and The Computer Factory was unwilling to help. They did not offer a refund (about $300), they were not willing to send in our SSD to check on manufacturing defect or exercise the product warranty. They weren't offering solutions or helping us understand our options, and at this point, we are just out hundreds of dollars. The worst part is that the staff really didn't seem to care at all. It is clear to us that this must be a manufacturing issue, and we don't understand why they are not willing to help us replace the SSD or maintain us as customers. Over the years, we have spent thousands of dollars as patrons of this business, and it's a true shame to have write this. If The Computer Factory would like to make this right, I would be happy to have a conversation. Until then, I do not recommend spending your time and money here.
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February 2023 by Nic Willess
Very helpful, the tech helped the elderly gentleman while I waited. Then helped me very quickly. I was very satisfied.
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December 2022 by Jackie A.
What an outstanding company. Owned and managed by a couple who really know what they are doing when it comes to computers. Instant recognition of my problem...continuous updates as the work progressed...quick turn-around and more than reasonable pricing. No more big-box computer purchases for me; the next time I need a new one, this is where I will buy it. Thank you both for a wonderful experience. Jackie Abrams
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November 2022 by Rat S.
With Frys going out of business this place hand I es my repairs,hopups and upgrades mom n pop style all technician services, call in advance to save time,good people
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October 2022 by J Tuck
I called the Computer Factory asking if they had a specific part for my computer. 30 minutes later, I left the repair shop with the part, great service, and a great deal! I highly recommend this place!
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September 2022 by Wayne Anderson
Having searched locally for someone to build me a custom desktop pc, I decided on "The Computer Factory". I dealt with Derek & Nome. Both were fantastic. I provided some of the components and Derek did the rest. This thing is performing beautifully. There's plenty of capability for future upgrades or expansion. I am 100% confidant that they will be there for technical support & service in the future without any BS. Thank You TCF.
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August 2022 by Kam A.
I had my gaming pc looked at by Derek. He took the time to hear what my issues were and what I thought the causes were (I'm an engineer so that was important to me). He didn't dismiss my diagnosis but informed me of what was typically seen with those issues. His tests were thorough and the end result is my PC works again. I want to thank Computer Factory for it's thoughtful and valuable service and I look forward to giving them my business again.
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June 2022 by Roy Hensley
Best and most reasonable prices, family owned and always spot on advice
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June 2022 by Nic Barnhill
Great service. Very knowledgeable and informed me about every step of the laptop repair. Thanks Computer Factory!
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April 2022 by Susan Porter
I've purchased refurbished computers from The Computer Factory a few times and have never been disappointed. Nome, Paul and Derrick are very knowledgeable and trustworthy. I highly recommend them.