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July 2023 by Mana M.
Solar output only 50%. Solar installed 2015, but output dropped in 2020 after I researched it.. Back in Oct 2022 I contacted Secure Roofing regarding my solar issue. I received an initial response, but then I felt like I was being ghosted. I read many similar reviews to my experience and got worried I was going to be out of luck getting help. I was dealing with Nick. Once I was able to fully speak to Nick, I realize he was drowning with a ton of solar issues. Instead of being a pissed off customer I decided to try a different approach and work with him instead of fight him.. Nick told me all the steps that had to be followed with LG in order to process my claim. Made total sense. So instead of getting mad at Nick I would ask him how much time would he need at each step. He would tell me when he could get back to me. I noted it down and waited. Every time Nick said he would get back to me, he did. Nick also sent out two very knowledgeable people to assess my Solar. Jimmy and Ben were fabulous. Six months later I have new solar panels that are cranking out the electricity. I have to say if you take the time to work with these people, they are good people. It took six months to resolve my issues and I have nothing but great things to say about the three gentlemen I worked with. Thank you for all of you help. Be patient with them. They will help you, they are just super busy.
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May 2023 by Bobby B.
They installed solar panels at my house. 5 years later they are not working and it impossible to get them to come out to fix them and other companies won't take orphaned solar projects. I have been calling for four months, someone takes the call and says they'll forward my info, and then ZERO follow up. They are not a mom and pop shop any more, they are under the umbrella of a parent company (SRIC who takes the calls) and you can't get to them direct. I would highly advise going anywhere else.
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May 2023 by Jeni L.
I have left multiple messages with this company.They installed my roof 20+ years ago and were great. I now need a small repair. I have repeatedly left messages since the beginning of April, and even spoken to some of their folks. I have been assured that someone will get back to me... Been trying to get scheduled for a repair. Nothing. Too bad, they were a good outfit when we used the 20+ years ago. Now not so much.
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April 2023 by Jennifer M.
This company installer solar on our house 07/2019. I had hoped to install more panels before the new net metering law took affect. I have been calling them for over six weeks. I never get a call back. I am totally stuck because other solar roofing companies have told me they won't add to our panels, they would take all of the existing panels off and start over with a completely new system. I don't want to waste $30,000 that I spent in 2019. I would have been the easiest sale because I can only use them. I don't know what the problem is because no one calls back. It is so bad, that I started writing down who I talked to and when. I have reached out the manufacturer of the panels to see if they have another authorized installer in our area. I am assuming I am screwed now because the new law takes affect in seven days. Thanks, Secure Roofing for blowing me off...
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February 2023 by s king
Absolutely the worst!! Bought a home with a “new” and “lifetime warrantied” roof plus solar done by Secure. Everything was installed in 2018 but we bought the home in 2021. Now it’s January 2023, and water started pouring into our living room and master bedroom on 1/14. We have multiple active leaks, cracked and water stained ceilings, thousands in damage, have had to move out, and we can’t get anything done by this company. I have it in writing from the owner that the warranty transferred to us but no one, not even the owner will respond to multiple calls or emails. They won’t return calls or even come out to look at the problem!! I have 4 kids and an elderly mother, plus a dog and a cat that have all been displaced by this disaster of an installation but apparently not one person in the company cares about the work they do or the lives they affect. I even offered to pay them to look because all I want is to protect our home and care for our family. We got passed over to some other group of roofing companies. We paid those guys a fee and still can’t get them on the phone or to come out!! Now it’s raining again, there’s more interior damage happening and we’re absolutely fed up. Do not hire these guys!!! They will not honor their warranty. Not to mention it’s only year 4 of this “new” roof. Terrible work, terrible customer service and a disaster for our family.
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January 2023 by S K.
Absolutely the worst!! Bought a home with a "new" and "lifetime warrantied" roof plus solar done by Secure. Everything was installed in 2018 but we bought the home in 2021. Now it's January 2023, and water started pouring into our living room and master bedroom on 1/14. We have multiple active leaks, cracked and water stained ceilings, thousands in damage, have had to move out, and we can't get anything done by this company. I have it in writing from the owner that the warranty transferred to us but no one, not even the owner will respond to multiple calls or emails. They won't return calls or even come out to look at the problem!! I have 4 kids and an elderly mother, plus a dog and a cat that have all been displaced by this disaster of an installation but apparently not one person in the company cares about the work they do or the lives they affect. I even offered to pay them to look because all I want is to protect our home and care for our family. We got passed over to some other group of roofing companies. We paid those guys a fee and still can't get them on the phone or to come out!! Now it's raining again, there's more interior damage happening and we're absolutely fed up. Do not hire these guys!!! They will not honor their warranty. Not to mention it's only year 4 of this "new" roof. Terrible work, terrible customer service and a disaster for our family.
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October 2022 by Jenna Duarte
I purchased solar from this company back in 2013. After meeting several different representatives from about ten different companies I decided I liked this one the best. Fast forward 9 years now and I’ve had issues with solar on average once a year and someone would come out and fix the problem. However, since the ownership appears to have changed it has been horrible. I contacted the company via email, leaving messages at their office, direct texts and phone calls to the new owner and previous owner and have been trying to get a couple of my panels that haven’t been working since February repaired and still nothing! I was told they were finally coming to fix them today and they were a now show. It’s been 8 months of contacting them and trying to get my system fixed. I’m done with this company. Calling someone else in the morning to come fix them. This has cost me hundreds of dollars having non working panels, as our electricity bill has continued to increase and our consumption has not changed. I do not recommend this company anymore.
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September 2022 by Jenna D.
I purchased solar from this company back in 2013. After meeting several different representatives from about ten different companies I decided I liked this one the best. Fast forward 9 years now and I've had issues with solar on average once a year and someone would come out and fix the problem. However, since the ownership appears to have changed it has been horrible. I contacted the company via email, leaving messages at their office, direct texts and phone calls to the new owner and previous owner and have been trying to get a couple of my panels that haven't been working since February repaired and still nothing! I was told they were finally coming to fix them today and they were a now show. It's been 8 months of contacting them and trying to get my system fixed. I'm done with this company. Calling someone else in the morning to come fix them. This has cost me hundreds of dollars having non working panels, as our electricity bill has continued to increase and our consumption has not changed. I do not recommend this company anymore.
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June 2022 by Luis Barron
Warning Warning Don’t do any business with this company you’ve bin Warned. They will promise you everything and leave you hanging leave you calling and asking dead end don’t do it.Services: Skylight repair
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June 2022 by David B.
Absolutely the worst customer service I've ever dealt with. I recently purchased my home in Murrieta and had Secure Solar has the existing solar company. Tried to communicate with them on my panels, upgrade, etc by just getting shuffled around multiple times. Finally had someone call me and giving me wrong information. Could never pinpoint who to talk to at this company and when I finally did they didn't have the correct information/answers. Found out my system was undersized and no one ever got back to me about it?. The communication with Secure Solor is unbelievably poor. I finally gave up and still have got nowhere with them. Not sure where to go from here unbelievable... customer service just falls on deaf ears. I'm so over it there's way better companies out there.
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April 2022 by Abe L.
Terrible post sales experience that started with lies from their then CEO Dave Massey. Since 2020, they have had 4 CEOs. They lied to me and promised a panel upgrade if the City or SDGE did not approve their plans with my existing 100amp panel.. well, it was approved and they got away with fraud. Basically, the load calculation they did required 160amps from my panel, but since they didn't want to pay for the upgraded panel, they told SDGE my house only needed 100amps! I have proof they lied and misled the regulatory system, they sent me the load calculation sheet! Completely baffled that a PUBLIClY traded penny stock company OTCMRKT: SIRC would be so dishonest. Stay away if you don't wan't to be lied to and then ignored for 2 years with empty promises. I even made a fair request for them to pay 50% of my upgrade and they agreed but still never paid. I'm certain these guys will end up in court with many people. They already are just Google DAVE MASSEY and ELIJAH CHAFFINO.
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December 2021 by Cindy g.
We had them replace our roof 3 years ago. We have not had any issues. They came and inspected it a year later as well. Their price was fair and their crews very friendly. They cleaned up the site every day. We'd recommend them.
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December 2021 by David Beaton
Absolutely the worst customer service I’ve ever dealt with. I recently purchased this home in Murrieta and had Secure Solar has my new solar company. Try to communicate with them after getting shuffled around multiple times finally had someone call me and giving me wrong information. Could never pinpoint who to talk to at this company and when I finally did they didn’t have the answers I was looking for. Found out my system was undersized and no one ever got back to me. The communication at this company is unbelievably poor I finally gave up and still have got nowhere with this company.Not sure where to go from here it just seems like every time I’ve dealt with this company it just falls on deaf ears I’m so over it.
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November 2021 by Anthony Martin
Very professional team. This crew did an exceptional job installing an 850 sq.ft. flat roof. Very clean and very fast. Scott was incredibly helpful and most importantly honest. I would definitely recommend this company for any roofing project.
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November 2021 by Sonia Phillips
Secure Roofing and Solar was a pleasure to work with. Scott offered competitive pricing, returned calls promptly and was customer-oriented; the job was done when I was happy with the work. His crew showed up on time, did good quality work and tidied up.
