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“One of the best USPS locations I've ever visited. Clean, fast service, incredibly nice / helpful / friendly / pleasant staff. Great to see such a well run post office going strong. The building is nice too.”
“We went in on a Saturday to get our passport done, we had an appointment and Christine was super helpful and knowledgeable. Also, the USPS website says they don't do passport photos on the weekend, but they do.”
“I want to express my sincere appreciation for the passport processing staff member who helped our family recently. Despite a crowded and somewhat chaotic environment—where many visitors were clearly ignoring the posted guidelines—he remained impressively calm, patient, and professional.
We hadn’t made an appointment, and our application process took about 45 minutes, but he never once made us feel rushed or unwelcome. Instead, he handled everything with grace, efficiency, and a kind demeanor that truly stood out.
It’s rare to see someone manage both the demands of a busy workplace and the needs of the public with such poise. We left feeling grateful and impressed. Thank you!”
1:30 - 4:30PM 10AM - 1PM
1160 N Coast Hwy 101, Encinitas
Post Offices
“I've had a PO box here for 2y now. Initially the one worker there was a woman close to retirement who I guess never filed any of my PO box paperwork from when I originally got it (this became an issue later with a name change and documentation) or gave me the door code for after hours. But she left a while ago and there's a new guy who's on top of things and great.
Prices of po boxes change but when I got one here this was the cheapest option in the area because it's small and not a 24h or typical big post office - however for PO box renters you get a door code for after hours so don't worry about it not being open as late if you're just picking up mail.
Otherwise no complaints, and unlike where I last had a PO box(rsf and pasadena) I've never had an issue with package theft here or misdeliveries. The 2 times there was a package issue had to do with a site not letting me add the PO box 4digit zip ending so they didn't know whose box it belonged to - but found my name and just called me.”
“Every employee was great, and helpful understanding that mailing can be complicated and some of us could be lost and provide a beautiful welcome experience that actually encourage me to use more mailing often.”
“It's always been a great experience at this location. The postal workers are always courteous and professional. But they are understaffed. So things move along pretty slowly. Who's fault is that? The public (voters).”
“Above average (for USPS) on the customer service. The postal workers here have been here for a while, so they know their stuff. 2 automated machines for the self-help types. I also like that they keep the Priority shipping boxes stocked, which many POs struggle with.”
7:30AM - 5PM
16767 Bernardo Center Dr Ste L1, San Diego
Post Offices
“I have no clue why some reviewers so negative about staff. They’re nicest people here, considering they stand on their feet the whole shift. It’s a post office, not a church. I live in this area for a year and always getting 100% excellent customer service including answering my stupid questions. Be kind and respectful, you’ll receive same back.”
8:30AM - 5PM
16956 Via De Santa Fe, Rancho Santa Fe
Post Offices
“I come in here at least once a week and have been for years. I’ve never had anything but kind and efficient customer service. It baffles me why the ratings for this location are mixed.”
“This just happened today and I had a very funny and EXCELLENT experience!!! ?? shoutout to USPS 1170 E Valley Pkwy Crew & Supervisor/Manager, SIR MAURICE!!! Thank you so much for taking care of my package ASAP, driving all the way to our apartment & and dropping my NOT SO FRAGILE BUT VERY IMPORTANT package in front of our door when it got delivered in a wrong unit due to some WEIRD SHIPPING LABEL PRINT!!! ? ?❤️ Y’ALL ARE THE BEST AND GOES ABOVE & BEYOND your job!!!”
“We had a passport appointment for my son and everything was quick and easy. Kathleen was helping us out and she explained the passport processing time, fees. The whole process took less than 15 minutes.”
“Just be kind to the staff and you’ll be taking care of. Trent was the gentleman who helped me when I stopped by right before closing and was particularly swamped when he did. I smiled, exchanged pleasantries and ultimately my experience there that day was amazing. I would highly recommend just being kind.”
“While this may look like a post office, it's actually the office of magical teleportation. You'll need three fig Newtons and a badge of identification. I use this office to travel to Turkey it only took 3.7 seconds. Now if you're looking for help with USPS matters ring the bell and eat the fig Newtons while you wait”
8:30AM - 3:30PM
16960 Bernardo Center Dr #100, San Diego
Post Offices
“OK people, one more time. The RB customer service USPS location is NOT in this building. This is primarily a processing center with a drive-through mail drop for the convenience of people who don't want to get out of the car. The USPS customer service office is two blocks down the street to the south at Bernardo Center and Lomica Dr. So, please stop going to the wrong place and then trashing USPS workers for not being able to help you.And, BTW, if you don't like the USPS, try mailing something anywhere else. Only Vatican City has a better postal service - but they don't have to do door-to-door delivery for over 300 million people spread over an entire continent. Our postal workers are great folks working habitually short-staffed, so show some respect.”
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“My experience has been fairly great because there is one worker named Juana who goes above and beyond. Every time I come in she has a smile on her face, always greeting and good energy. Willing also wanting to help literally goes the extra mile. I was having trouble with not receiving my mail or another worker who wasn’t as willing to help but she stepped in and her name is Juana. We love Juana!! I honestly thought she was a supervisor at first because of her professionalism. Thanks for making our experience every time such a great one. We appreciate the service and the good energy Juana!”