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February 2024 by Steve Owen
Very nice people waited on us and
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February 2024 by Jessica L.
Terrible customer service, manger in duty was super rude and unprofessional, I will not be going back here and will spend my time and money else where
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January 2024 by Becky Ragsdale
The girls and I had a fun breakfast
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November 2023 by Charlotte Patterson
Had all the colors we were looking to include in a shower! Party plates and favors! Thank you, Party City!
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November 2023 by Tara Quijada
Party City had everything we needed and the employees were very nice and helpful.
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October 2023 by Chris H.
I originally didn't have the best experience here but then the manager Jessica called me back and made it right. I appreciate them going the extra mile for me. I'll be back because of her.
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October 2023 by Traci J.
I went in over the weekend to order balloons for my office get together and I didn't wanna take them home so I was gonna have to make a special trip back but they said we can have them delivered via DoorDash on Tuesday. I was very excited and so was the clerk because they didn't know they could deliver this far. I was just called and told your door DoorDash was canceled because we don't deliver that far. I asked the clerk who is a very nice if she can call a store that's close to me and she said yes and she called and they don't deliver because they're franchise but she said the store manager or district manager is going to personally deliver them to me because of this misunderstanding if that's not exceptional customer service I don't know what is.
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October 2023 by Chris Hayes Jr
I came into the San Marcos location on 10/4/23 to have some balloons filled up, but the balloons were purchased from the Encinitas Party City. So I thought “no problem, they will still allow that.”Julio, who said he was a manager, helped me at the front. I explained the situation and he said they will have to charge the more expansive price because I don’t have my receipt. I grabbed the EXACT SAME balloons off the shelf and showed him but he still wouldn’t work with me. This guy needs customer service training. Horrible service.I had to buy the balloons from his store to get the discounted price on filling the balloons. Then when I came back, I returned the original exact same balloons I brought in. Another worker helped me with the return. Julio needs some serious training on understanding customers and not making them jump through unnecessary hoops. Definitely not coming back because of him.
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August 2023 by Nuvia M.
Horrible customer service and the manager on duty needs better training. Please
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May 2023 by huera verde
Taller, heavy weight, Hispanic male is very rude. Isn't aware of customer service skills. Sassy
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May 2023 by Younever Know
Taller, heavy weight, Hispanic male is very rude. Isn't aware of customer service skills. Sassy
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March 2023 by Jonny W
Aside from alcohol, this place has everything you'll need for party equipment
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February 2023 by Daniel C.
Kat is a great human being/employee! I asked her to help me find a dance cane prop and she helped me find it and we had a good laugh finding it, she was super sweet and kind and walked me over to it, she even showed me different hats that would go well for my birthday photo shoot! I was even waiting in line and she helped me check out, she's a keeper! She even wished me a happy birthday and thought I was turning 20 lol I wish i was turning 20 ! I definitely would go again ! 10/10
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February 2023 by Larry Button
Many items to select from but we didn't find what we needed.
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January 2023 by J M
Always order balloons for our bday parties here. Usually the order is ready to go and on time! Would highly recommend!