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February 2024 by David P.
Out of IPhone 12 for new offer! Representatives seem incompetent an lazy! Reminds me of a third world garbage! They're probably just a place to have your identity stolen and your bank accounts drained! I give them minus one star!!
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October 2023 by Raymond Ochylski
Didn't get the deal they promised.
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September 2023 by Albert Franco
I came in to switch carriers and Esperanza was the absolute best. She demonstrated excellent customer service skills and knowledge and I enjoyed everything about the experience.
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September 2023 by J F
I came in to switch carriers and Esperanza was the absolute best. She demonstrated excellent customer service skills and knowledge and I enjoyed everything about the experience.
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September 2023 by Sick Lid
To the owner of this store. It’s a hot day outside. It SHOULD NOT be hotter inside of the store. Treat your employees better. It’s no wonder they look so drained. I will continue to follow up on these poor working conditions.
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November 2022 by Ace B
Black Friday promotions are awesome! Got a FREE tablet thanks to Selina. I totally recommend buying at this store the customer service is great! Selina was very informative and nice!
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September 2022 by big ale
Great customer service by Selina she helped me out on getting the best deals in the store! She’s very kind and patient!
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May 2022 by RANCHO METRO
Clean store and great promotions! GREAT CUSTOMER SERVICE!
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March 2022 by Confessor May
Aileen was the nicest cell phone rep I've ever had! She was super fast and efficient and I didn't feel pressured or stressed about the change! She was amazing, her customer service was on point! ♥️?Thank you again Aileen!
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October 2021 by Mark Vogel
Lilly was so nice, she help me understand the changes, she was an Angel?
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March 2021 by Mark Vogal
Lilly was so nice, she help me understand the changes, she was an Angel?
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March 2021 by Harry Plowden III
My phone started to work perfectly once I entered the building. It took me 3 mins to type this message... Time for an upgrade... StyloIssues
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November 2020 by Ariana C.
I was trying to buy a phone and I wanted to know how much I would pay monthly but the young girl hesitated to tell me like she was bothered. She didn't even ask if I needed help I had to beg. Hopefully they hire more nice professional people.
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August 2020 by CHARLIE SIMMONS
This particular Metro PCS on Rancho Santa Fe should be put out of business, or find someone to replace the hispanic manager that is running it. On four separate occassions, (in a row), this person has treated my friends and me and with such disrepect that I finally had to report her to Corporate. She descriminates, is extremely unprofessional, inconsiderate, and verbally abusive. I have never been one to come to judgement very quickly because we all have a bad day every once in a while, but this is unacceptable. I have been with Metro now for over 10 years. My experience I suffered through with this representative of Metro has given me serious thoughts of going to another carrier. This store deserves 0 stars. My recommendation for anyone who isn't hispanic is to go to another Metro store at another location to do your business.
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June 2020 by OSCAR DIAZ
No good the company has a bad signal
