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October 2023 by Sunshine L.
After going to all the mattresses stores on Furniture Row, I decided to purchase from Mattress Firm. Customer service was straightforward and they really try to find the best deal for you because the employees are not the owners. Went with a Nectar mattress because they had the best reviews.
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September 2023 by Suzanne B
So excited about the bed I bought today. Everyone at the store was so knowledgeable and helpful. They were very busy and any salesperson who was free would answer questions and make suggestions if your salesman was helping another customer. Ken, the manager was so helpful, hardworking and offered me a great deal. Customer service was the best. I was there 3 hours: because choosing the right bed isn’t easy and you want to get the right fit for you. You get 4 months to try it out and if you’re unhappy can exchange it for another model if you need to. I’m confident I made the right choice and can’t wait to get my new bed!! Thank you Jen and staff at Mattress Firm, San Marcos, CA.
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August 2023 by Taryne Erickson
I had an overall wonderful experience with my purchase. I was warmly greeted by Ken and his assistant (wish I could remember her name). They walked me through several mattress options and were overall very knowledgeable and helpful in helping determine which mattress options would be best for the best price. I was in and out within an hour and my delivery showed up two short days later. The delivery drivers were kind and quick and even went the extra step of unpacking and placing my mattresses free of charge. The mattresses are SO comfy and I was expecting to have to break them in more but they arrived just as great as I had hoped for. So thrilled over my purchase and definitely recommend!!
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August 2023 by dukat03
What I like about mattress firm is there is no wheeling and dealing but there are discounts already. When you walk in no matter what season it is and they make it very simple and black-and-white.I’ll give an example I walked in to another furniture place that also sold beds and there were so many discounts half of them I had to send in one was returned after delivery and I totally forgot how much the bed was. At the end of it they were only $10 cheaper than mattress firm, but I had to go through this whole rigmarole.The sales person and mattress firm was knowledgeable asked us a few questions we tried the bed and it was delivered.
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August 2023 by bill torres
Ken was very helpful choosing my new mattress/adjustable bed frame. Gave complete price break down. Would use mattress firm for future purposes when I ready to upgrade. 10/10 customer Service was above and beyond. Made me super confident with my purchase. Thanks Ken
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August 2023 by Judith Maddox
Kenny was so helpful, knowledgeable, and kind! I was trying to purchase a mattress for my daughters college move in from 400 mikes away. Kenny went above and beyond to match my daughter with tut perfect mattress and make sure it would be ready for delivery the day/time that we needed it. Professionals like Kenny are why customers return. I’m so appreciative of his help and kindness.
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August 2023 by Diane Coykendall
Love working with Dustin. He is accommodating, professional, knowledgeable about the products and makes buying a mattress a very pleasant experience. This is the second mattress we have bought from him and I would definitely recommend he to any of my friends
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August 2023 by Kuldip Malhotra
The sales agent Ken was very knowledgeable about the Firm Mattress we wanted to buy. He offered a good Labor Day discount even though Labor Day is 3 weeks away. He answered all of questions about quality & pricing to our satisfaction.
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August 2023 by Christine
Anissa was amazing! My boyfriend asked me to meet him at the store in San Marcos to shop for a bed. Unbeknown to me, he has already purchased the bed. Anissa had me lay on multiple beds to find my favorite. Long story short, I picked the exact same bed my boyfriend purchased. Thank you Anissa!!!! You deserve a raise. PS I am sleeping better than I ever have due to the zero gravity function of the bed frame!
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July 2023 by Sarah M.
I was in desperate need of a new mattress and initially I was planning on browsing but Dustin came over and was extremely helpful. He asked us questions about our preferences and sleeping habits. He helped us find the perfect mattress. He was extremely knowledgeable and thorough. I absolutely loved my experience and would recommend Dustin and Mattress firm.
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June 2023 by Grant Jack
We had a fantastic experience with our mattress purchase. Ken was outstanding, had tons of knowledge and helped us pick the right mattress for us while explaining the difference between the options. We were honestly just checking out options and then going to buy online, but the service from beginning to end was such a fantastic experience we decided to get it done. Even the delivery team was on time, quick and professional. Outstanding service, would absolutely recommend Ken and his team at Mattress Firm to anyone.
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June 2023 by Dylan Taylor
Went in because I was undecided on a new mattress to get. Sam helped me out every step of the way. She was extremely professional, and asked all the right questions to determine which kind of mattress I would like. I tried about 8 different mattresses, and Sam was very knowledgeable on every detail and the differences between mattresses. The entire team was awesome at checkout, and I walked out happy with my purchase. 10/10 recommend coming in to the San Marcos location.
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June 2023 by Pablo Garcia
Ask for Sam, she is very knowledge and informative on how it all works! She doesn't pressure you, gives you the time you need to make decisions that will best for you! We had a really great experience looking at all sorts of mattress and she made it very comfortable for us to ask questions to help best accommodate us ! We left as happy customers and look forward to going back for future purchases! Kudos! For excellent service!
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June 2023 by Sherwyn Tibayan
Walked in wanting to buy a mattress, but wasn’t in a rush to buy. However, Anissa was so knowledgeable about the different mattresses that it made my decision to get one very easy. Super friendly, and epitomizes what customer service is all about. Need more people like her, and the store is very lucky to have her on the team. Thanks Anissa!
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June 2023 by Damon Joao
My wife and I stopped in and were greeted by Sam. She was professional, nice, and really took the time to find out our needs. We gave her our budget and she went above and beyond to help us out to find the right mattress. Thanks again Sam!
