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March 2024 by Rob T.
Jim and Kevin are my heroes! I had an ancient system that died, and they really came through for me! They are totally nice guys and as professional and skilled as you could ever want. They had my system back up and upgraded in under 24 hours and at a totally reasonable cost. They don't even charge a bench charge! I can't recommend J&B Computers enough. If you need help with your computer this is the place to go. They even have systems for sale on site. Thanks guys!
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March 2024 by Savannah T.
I don't normally go to a computer repair store to fix my computer because I'm a college student and I'm trying to avoid spending money and I'm scared of getting overcharged. I try to fix it myself most of the time, but I recently ran into an issue I couldn't fix myself. After calling and going to multiple places I came across J&B computers. And I'd say it is the most helpful and honest computer repair store in San Marcos. And I can definitely say I didn't get overcharged, considering the prices the other places told me. If anything I felt like I wasn't charged enough.
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February 2024 by Jackson B.
My computer completely died on me and these guys were great every step of the way. They checked it out for free and gave me a super honest assessment. After deciding the computer was more or less totaled they fought so hard to get the data off of it. At first they were unable due to how trashed the PC was and even after trying for multiple days, they still weren't going to charge me anything. After one last attempt, they managed to get all the data off of it! I worked with Kevin who was fantastic. The guy working the front desk was also great. If you need computer help, I'd highly recommend talking to the guys and J&B.
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February 2024 by Britta Bay
I was super pleased with how they fixed the speakers on my MacBook Air. I will definitely be back here!
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January 2024 by Saje B.
Came here to diagnose a computer that would not power on. I was fully expecting to have to replace a part, but thankfully they did not find any hardware issues. The staff was very helpful and knowledgeable and was able to get my computer to work again and in better shape than when I brought it in. I would definitely recommend coming here for any electronics related issue.
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January 2024 by Nicholas P.
I had a great experience with J&B with some issues with my laptop. The machine wouldn't take a charge, and wouldn't power on, and essentially I was at a standstill. Kevin at J&B was able to look at it same day, and diagnose the likely issue. Because it was just a minor setting change, the bench diagnostic and quick fix were at no charge. Obviously they are an ethical group, and I will certainly be back with any other computer issues. Thank you!
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December 2023 by Ricky G.
SD County's best kept secret tucked away in San Marcos. Can't say enough good things about James and his team. Problem: Failed OS 10.13 Upgrade causing inability to boot on an 2011 MacBook Pro 17" This laptop is a treasure to me. I baby it. Communication: A+++ Everything and anything was explained to me in a language I understand. Every option and scenario was offered. Every possible outcome was explained in great detail. Called me personally multiple times to give me updates. Always asked if now is a good time to talk. Polite and articulate. Work: A+++ Fixed with the least amount of intrusive and manipulation. Business tactics: A+++ If every business on every street corner had the ethics and morals of J&B the world would be a better. Future business: I'm finding reasons and items in my house to give them more business.
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December 2023 by Marni Bauer
I only have positive things to say about J & B Computers! Jim and Kevin were overwhelmingly kind and supportive while helping me figure out what was wrong with my Dell Laptop. Their diligence showed through the way they immediately started looking into the issue within 5 minutes of my arrival. Then, Kevin stayed late after the shop closed just to help me out more, due to my finals that were occurring in the next few days. I really appreciate all the support they gave me throughout the process and their willingness to give numerous options to fix the issues with my laptop. This would be the first place I go if I ever have another issue with my laptop, the highest praise goes out to Jim and Kevin! Thank you so much.
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December 2023 by Alexander Romero
I was having issues with my computer, specifically regarding my SATA cable reading my new hard drive. They were able to help and incredibly kind. Thank you!
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November 2023 by Leslie N.
Got my laptop keyboard fixed here a couple of months ago (I believe it was in July). I waited to write the review just in case there were any issues that came up. Well, I'm super happy with the results and the performance of my laptop.Before coming to J&B, I went to another "big name" shop in San Marcos. They wanted to charge me around $150 more for the same service and when the guy tried to "fix it" on the spot, he made it WORSE! Needless to say, I didn't go back.I then came to J&B and the people were honest about the price and the time that it would take to fix it. They explained that getting the replacement part would take up to a month because they had to order it from China (my laptop model is hard to find replacement parts for).Overall, they were transparent and very helpful. Waiting for the part to arrive was what took the longest; once they had it, they fixed my laptop in no time.I highly recommend this shop. They are kind, honest, professional, and very informative.
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November 2023 by Kyle Kay (negativ3dB)
I've taken two computers here for repairs and had a great experience both times. Excellent customer service, friendly staff, very knowledgeable, and excellent rates. I would highly recommend.
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November 2023 by Mary C.
I took my computer in after it suddenly stopped working. They checked out my computer quickly. Fixed the problem the following day. Very reasonable cost. I didn't think shops like this existed. Great work, great price. I highly recommend !
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September 2023 by pedram amin
I build a PC which didn't post and I took it to J&B, within one day they let me know the issue, gave me recommendation and fixed, done fantastic cable management and complete within a day after parts I order arrived, they accommodate my need including give me update through email as requested, and stay open until I get there to pick up the PC. They have done actual customer service. Shout out to Chris for an outstanding PC build
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September 2023 by Pat Hilty
My go to computer build as well as repair shop. Super knowledgable, fast, & courteous service.
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September 2023 by John H.
Just came back from J&B Computers. My initial visit was last Thursday (8/31/23), when the Dell Laptop I purchased there in 2021 wasn't recognizing the power adaptor in order to charge the battery. I purchased a new Dell power cord with adaptor and everything was great until this week when the previous problem resurfaced. Jim & Chris worked on finding a solution and discovered it was a Dell hardware malfunction. Not sure what the solution to the problem might actually cost me, I was pleasantly surprised to be told by Jim they would transition my hard drive (data) into another Dell (newer) Laptop at NO COST!! With all the possible options/reasons they could've given me to spend additional money, they didn't!! (smile) I sincerely appreciate both, Jim & Chris for their honesty and professionalism. J & B Computers is definitely a business we recommend. John H.
