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December 2023 by Kelly G.
Gilbert and Sergio were so professional and kind. Outstanding customer service! The Firestone tires I purchased are the best as well. They've lasted so long. The oil change prices beat the competition and the team gets everything done in such a timely manner. I am a customer for life.
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December 2023 by Shirley E.
Very helpful and thorough. Have used Firestone for years. Personnel very courteous.Don't like waiting room though...always smells like tires.
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November 2023 by Gilbert Vega
I've been going here for about 3 years and Manny always helps me make the best decision on my vehicle. I don't trust just anyone working on my car and him and his guys are top notch. I will only bring my car here. Thanks Manny and his crew for always looking out for my best interest oh and thank you so much Manny for convincing me to apply for Firestone credit card bought tires because of it. Never tried to just take my money always was very honest with me and well know a days thats hard to come by. Highly, highly recommend these guys.
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November 2023 by William Taylor
Manny was awesome! I wanted my brakes done and he was nice enough to let me know that I could wait to my next oil change. It is great to see a customer service business care about the customer during these tough economic times.Services: Wheel alignment
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November 2023 by Alicia Armstrong
Kind helpful friendly office manager can't remember his name. They got my waterpump and alternator and oil change done in about 3.5hrs. I had made an appt online the night before and I definitely felt like I was treated like I had an appt since it got done so quickly. They were even short one or two employees. I will be back for sure
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November 2023 by Deb Bitzer
Had to wait to talk to anyone at the counter, then was told they were booked for the rest of the day. Was told to come back just for a simple oil change during the day at times I was at work.
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October 2023 by Al M.
I've been a loyal customer of Firestone Complete AutoCare in San Marcos for several years, and it just dawned on me that I've never taken the time to review this fantastic company. Now, I don't want gatekeeping, so im goung to share my positive experiences here.One of the standout features that keeps me coming back is the "lifetime alignments" they offer. It's nothing short of amazing, and it's saved me a significant amount of hassle and money over the years. Knowing that my cars are in good hands and that I have access to these lifetime alignments gives me tremendous peace of mind.When it comes to service, I always deal with a manager named Manny. He's an absolute pro and knows his stuff inside and out. Manny's professionalism and expertise make every visit a breeze, and I'm always confident that my vehicles are in capable hands.Speaking of vehicles, I want to highlight the importance of the Firestone Firehawk Indy 500s. I make sure to run these tires on all my cars. The performance and durability of these tires are unmatched, and they've been a game-changer for my driving experience.In conclusion, I've had such positive experiences with Firestone Complete AutoCare in San Marcos that I can't help but recommend them to everyone I know. The combination of their lifetime alignments, knowledgeable staff like Manny, and the quality of products like the Firehawk Indy 500s make them my go-to choice for auto care. Thanks, Firestone, for consistently providing exceptional service!
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October 2023 by Victor Lechuga
Many and His team are very professional and helpful regardless of how busy it is, very knowledgeable team, got my transmission fluid changed. Highly Recommended this location !
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September 2023 by Michelle W.
Do not go to any Firestone location! They misdiagnose your vehicle, and charge alot of money to not repair the problem you took in for! If i could give a zero review I would! And dont bother contacting about the issue, been waiting 5 days after filing a claim and no response!
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September 2023 by Grant Jack
Called ahead of time to get my tire plugged after picking up a nail. When I arrived the gentleman took a look at the tire and said they couldn't fix it. The only problem is, they absolutely could, it was in the middle of the tire and I ended up taking it to Discount Tire in San Marcos and they helped me and I was on my way in less than 30 mins. Not sure if they were just being lazy or what, but I will take my business to Discount Tire next time. Very disappointing overall.
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August 2023 by Debbie A.
I went in on Saturday. My appointment was for noon. They took my car in almost right away. They told me it would take an hour. Which was right on. The value was amazing. I did purchase the life time alignment for $190.00. Instead of the 1 time which would have been $113.00. I will always go back to this service location.
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August 2023 by Kirk B.
The manger at FireStone provided me with great service. I was purchasing a car from a private seller who allowed me to get an inspections at this FireStone location. Mr. Manny, the Manager, kept it real and told me everything I needed to know plus he provided great recommendations. Ultimately I purchased the car and I have had no issues. Mr. Paco, his right hand man, also took me outside and schooled me on what I should look for regarding vehicles from Private Sellers. Thanks you seriously!
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August 2023 by Jason Jonsson
Manny and his team are always on point. When I walk in the door they make me feel like I own the place or like I'm the manager. They're just waiting for me to say what I want so they can do it. Everyone is really friendly. Work gets completed on time and I am kept informed during the process.
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August 2023 by Vincent Miniel
Absolutely amazing service from Manny and the staff at San Marcos Firestone car service! Totally satisfied with service I received. Definitely will be back in future for car repairs and maintenance! Great JobService: Brake service & repair
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July 2023 by Jay T.
Avoid if you value your time. I called in for an alignment on my 4runner and was told they're super slow, come on down. I made it there 7 minutes after calling and had to wait 10 minutes for someone to help me. I was told roughly an hour and after an hour and a half my 4runner hadn't been moved. I ended up asking what's up and he said they're super busy. I asked for my keys and left- the phone call stating they were slow was a total lie. I would also recommend avoiding them for more complex repairs.
