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February 2024 by Ben L
Jessica was very helpful. We were able to make an informed decision in less than 20 minutes.
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October 2023 by Scott Stoop
A really cool display with a great selection of fans. We took our son here because he loves fans and it was his birthday, so we had had to stop in along the way. Lewis and Terri (hope I got the spelling right) were very knowledgeable and super friendly. They helped make our son’s birthday even more fun.
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October 2023 by Jennifer M.
we shopped at this Fan store because we wanted to make sure we got the right fan that was quiet and had enough light and was up to date. The sales people are really friendly and knowledgeable. We bought the Minka Aire twist fan. We were told that a handy man or electrician could install it. so we had a handy man install it and the had to hire an electrician who said that we had to install the app to get it working. so I called the store and they got me on the right app in sink with my wi di and got it working. but this store has the right electricians to install the fan and who understand the app that you need to install. Sign up for their installers and the get ready to enjoy your fan.
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October 2023 by daniel cooper
Beautiful store, helpful salesperson, and I found great quiet fans for my high ceiling. I'm going back for their lighting options.
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September 2023 by Julie Mallett
Great installation service. Store has really good selection of products. I purchased several fans and accessories from them.
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August 2023 by Debbie S.
Jessica at the San Marcos store is absolutely wonderful! She helped us so much and got right back to us when we emailed or called. She really knew all of the details of the fans, and was able to go through them with us, so that by the time we selected one, we felt very certain it was the best one for us. I would recommend her a billion times!
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August 2023 by Jennifer Folsom
We came here last year and purchased 4 fans. One is perfect. I'll update to add the fan we love. Unfortunately we purchased 3 of the fans (Minka Air) that are defective. I usually don't purchase from companies that have a bad return policy and regret working with Fan Diego. Fan Diego will only take back items in boxes that have not been opened. I don't see how that keeps the fan makers or the sellers accountable. The fan we have 3 of, 2 out of the 3 click while at high speed and the lights will flicker at high speed on one of them.I believe each fan was about $400 so we are very disappointed. This is our home that we plan to live at for a long time so we wanted the best of everything. I assumed if we paid for a high quality fan that is what we would get. I have always purchased my ceiling fans from home Depot and never had any problems with them for 10+ years. Sadly, we will most likely have to replace these with home Depot fans.When I called to speak with FD the man tried to make it seem like this is normal and I just need to figure something out myself. Apparently the engine has a lifetime warranty but it seems like he didn't want to tell me that. I will now contact Minka Air and update the review when/if it gets resolved.
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April 2023 by Cheryl Spiro
We recently had two fans installed. Professional, friendly, efficient, timely couldn’t be happier.
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April 2023 by Cameron C.
Purpose: My wife and I came into the store to gauge fan air flow before buying online due to limited inventory in store. Service: Ms. Jessica Cooper was approachable and very knowledgeable regarding the questions we had asked. Most importantly she was not pushy to make a sale. She gave us genuine advice that was the best interest of the customer and not to benefit their company. Verdict: I was referred to this store and I will be referring others due to our experience. We bought the fan we wanted online at fandiego.com after our analysis and confirmation during our in store visit. If they had the fan in stock in store we would have bought it from Jessica. Thank you!!
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January 2023 by daniel s.
bought two fans with lights five years ago, last week the light on one of the fans quite working, I called and they walked me through the steps to troubleshoot the problem. After several unsuccessful attempts to isolate the issue, it was determined that the light fixture was the problem. I took the light fixture to Fan Diego, San Marcos and Jessica identified the limiter was the issue and corrected the issue. Great customer service with knowledgeable employees. If you have an issue, they'll help you resolve.
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November 2022 by Sandi C.
This business is top notch. I am not one to review, but I can't resist because of the amazing service. Luis & Marcos were very professional and friendly. This business has an excellent product selection and knowledgeable staff, so it makes shopping efficient!
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November 2022 by Jack Brauer
Needed a new fan for my bedroom so I went to Fan Diego. Salesperson Carrie recommended the Kute5 by Fanimation in Brushed Nickel. I installed it myself the next day. It is very quiet, smooth running and beautiful. I am so glad I chose Fan Diego.
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October 2022 by Franklin McCord
They have a variety of fans to choose from. Great customer service!! Jessica assisted us. Great pricing. We found a light fixture within a minute of walking into the store. Lol. We will return.
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September 2022 by Frankie O
They have a variety of fans to choose from. Great customer service!! Jessica assisted us. Great pricing. We found a light fixture within a minute of walking into the store. Lol. We will return.
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August 2022 by Connor D.
I couldn't recommend this place enough, not only because they have one of the latest selections we have seen while looking for fans but their customer service is worth every penny. After we explained to them what we were trying to do, They we're able to give us their recommendations on 4 fans that work perfectly for each room. Jessica was the first person to walk us through what we needed to do. She was very kind and personable and listened to what we were trying to accomplish attentively. I felt confident we were purchasing the best fans for our needs. I even accidentally ended breaking one of the blades to a fan and Marco was amazing with helping me resolve the issue and he helped me get them replaced free of charge! The fact that he went out of his way to call the manufacturer and inquire about the warranty of the fan is the reason I will be sending anyone looking for a fan to them. I really appreciate their customer service.
