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September 2023 by Alycia Tuohy
The most horrible customer service I have experienced. I called to check status on my medication, after a week of my medication being in ‘process.’ The tech, Jessica I spoke to was rude both times I spoke with her. I called back a third time and spoke to someone different to inform them my doctors office was waiting on them for information, she spoke over me and was just as rude, would not let me speak. When I asked to speak to the manager, she claimed to be the manager, after telling me she wasn’t when I first started speaking to her. I am appalled by the customer service I have received today. This pharmacy literally treated me as a number, as if they are herding cattle.
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January 2023 by Yessenia A.
Marianne at the pharmacy was very helpful. They were out of Covid test and she checked our insurance to see if we had some covered by insurance. We didn't even know that was an option. Thank you Marianne for going above and beyond!
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January 2023 by Sherry G.
This is a rating specifically for the pharmacy . Amazing service . They actually care . I have had conversations with at least 4 different people on different occasions . All were on top of it . Mary Ann is of course amazing and responsive . I have a number of prescriptions where dosages change , new and existing . I do use the app as well but there are gaps and frankly if I am going to drive down there and I don't get the text confirmation for every prescription I will call and , get this , they pick up ! Confirm and then drive down there . I asked once if there was a better tasting powder and they gave me one and asked for feedback . This is the best CVS I have ever had . Frankly , the best pharmacy . I hesitate to tell everyone especially because the one at 318 w El norte is soooo bad and I am afraid everyone will go to this one .
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December 2022 by George L.
Best customer service everFriendly, smart and helpful Sonia overheard me on the phone getting scammed at the gift card section and told me to hang up my phone.She explained the scam and saved me.This was 191 woodland parkway store.
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November 2022 by Charles Feland
Grateful place managers don't care on making the place filled up products. The pharmacy is the best great people that try hard everyday.
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July 2022 by Cydney Litt
Katie was amazing and super sweet. Helped me get my photo order done promptly. Thanks so much!
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May 2022 by Mary W.
This pharmacy is terrible. They get my prescriptions mixed up, except the 2 that are quite expensive. Their phone message continually asks about Covid tests and vaccinations for various maladies without transferring you easily.To be honest, I have second thoughts about baring my skin for a needle there. It's doesn't look very clean and, as much as I'd like to do business with them, I'm considering another pharmacy.
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March 2022 by Karlie P.
Store manager Luis is a complete a******* Couldn't get a barcode to scan and just made me leave. Was condescending and rude the whole experience and then when I asked to change registers to try he told me to leave.
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January 2022 by Cynthia Kirwan
This is the BEST CVS Pharmacy ! Evelyn in the pharmacy treats ever patient with great professionalism and care. She never puts you on a long hold , always ready and willing to help. I drive an extra 15 miles just to get my prescriptions from her. My doctors office can't say enough positive things about Evelyn . She is so good that they are recommending her location because they know they will receive great patient care. Thank you Evelyn for being so awesome!
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January 2022 by L Metzger
David is a new employee as we go there all the time and he is super helpful and nice. We love him.
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January 2022 by S A.
When I had my covid vaccine, I asked the technician administering it, to please aspirate; her name is Evelyn K. First she asked me "what is that?" I explained how to do it, and she said she doesn't usually do that, but she would do it for me. (I already knew it was not usually performed with IM injections, but I had done extensive research about the covid vaccine, in regard to blood clots and risks associated with injections without aspiration, so I wanted it done). The technician (who's tag read "pharmacy manager"), gave the injection and then aspirated AFTER she gave it. Yes, literally AT THE END, AFTER INJECTING ALL OF THE MATERIAL. I am still in disbelief. Please please please... if there is any take away from this, I would like for staff to be trained to aspirate for injections that have a small risk of forming blood clots. Other countries are aspirating, and when a patient asks for it as a precaution, then it should be performed.
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September 2021 by Angela B.
Scheduled flu shot for myself and my 5 year old, and on the website it says they give flu shots for her age group. Went at our scheduled time, then waited 45 mins, only to have the pharmacist tell me she doesn't give flu shots for someone my daughter's age. I understand if you are uncomfortable with that, but wish I would've known this before scheduling, walking in, and waiting a long time. Also in general, it should be cleaner in there. 45 mins is a long time with a 5 yr old hanging out in a somewhat dirty pharmacy area.
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September 2021 by WD J.
Still the best general pharmacy ever in my many decades and places. Front of the store now excellent also. Super high-quality pharma people. Convenient free parking. I drive right by another CVS on the same street 2 miles away to get here.
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August 2021 by Alex D.
Accessibility: this store has accessible parking right up front, on the front left and right side of the store, then plenty more parking in the lot. The lot is never full. There is a ramp to get up to the sidewalk and going into the store there are motion activated doors. AC inside and regular carts available. They used to have motorized carts but I'm not sure if they still do. The store inside is very spacious with wide isles and a self check out if you don't want to go check out at the counter with an employee. Experience: the employees here are always nice, they always have good deals on things you need, there is a pharmacy and two self check-out registers. I love this CVS.
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March 2021 by Bashir Fattah
This CVS Pharmacy is the Worst CVS Pharmacy in San Diego .Unprofessional and Rude People.I get the wrong medications thre Times but they still charged me for the wrong medications.I don’t recommend this Pharmacy.Only if you want a headache .Rude Pharmacist and Rude and unprofessional Staff.Really Baaaaaad.
