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September 2024 by teresa insero
Today I had an accident in my car and I was very shook up. Juan came with the flatbed tow for my car and got there in a very timely way. He was very kind and went out of his way to make the expe less difficult. He also did a great job of getting the car to the dealership and placing it correctly since it couldn't steer. I am very grat for his help and professionalism. Thank you Juan.
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September 2024 by Mari Toedt
Who wants to deal with the hassle of getting their car out of the tow yard!? Yeah not the great place.
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September 2024 by Sean Azimi
HORRIBLE, HORRIBLE company. I had a terrible experience with this company. They left my family and me stranded on the side of the road in a very dangerous situation for an hour and a half. When I called to find out why they hadn’t arrived, they told me I was outside of their service area. I had already spoken to the driver, who confirmed he was on his way and looking for us on Highway I-5. After 45 minutes of waiting, I called the driver at least six times, but he didn’t answer. When I contacted the office, they simply said I was out of their coverage area and suggested I call another company. I ended up having to call another tow truck company and waited another hour for them to arrive. Fortunately, Red Rock Towing provided excellent service. I would not trust California Towing & Recovery for emergency services.
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August 2024 by Lateefa “Queen” Mosley
AAA needs to drop them as an affiliate. They quoted me 1hr. Called back after the hour, then they said 20 minutes or less. Called back 30 minutes after that, then they said another hour. I finally called to cancel and they said the driver was on location. That was a lie. They canceled tow and we just took our chances with the car running hot?.
They need to stop being greedy, picking up calls they know they can't make it to.
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August 2024 by Nathan Knecht
Worst experience ever. They never even showed up!!!
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August 2024 by Ansleigh kornuth
August 15th, 8:16 am. A drive flew out of the driveway of the business like an absolute freak to get into the left turning lane on mission ave which was a red light. The light to go straight on mission ave was green, causing me to have to make a complete stop which threw my dogs in my back seat into the front dash of my car or I would have smashed into the bed on his truck. ABSOLUTELY UNCALLED FOR & DANGEROUS. After I beeped at him so he would recognize his actions- he flipped me off. Clearly this shows how this business is ran & who they allow to drive their vehicles. He should be fired.
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August 2024 by Patrick McDowell
Do not work with this tow company. Will only tow your car if you sign a waiver making them not responsible if they damage your car. That is absurd. Sorry, this is your business, if you cannot tow a car without damaging it, you are in the wrong industry. Complete waste of time.
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July 2024 by Nell
California Towing and Recovery is a liability to AAA. Is there no quality control in AAA? Isn't AAA supposed to promote safe driving??? b/c several one star reviews are from fellow drivers on the road with these guys who have witnessed DANGEROUS driving habits. Cut ties with these guys to avoid disaster!
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July 2024 by Patricia C-Z
Just want to give a shout out to 'Dalton', my driver from California Towing today. He made my stressful situation much better. He was very engaging, polite, safe, and very knowledgeable, making sure me and my car were treated right. He got me and my vehicle home quickly and efficiently, and I cannot thank him enough! If I ever break down again I hope my rescuer will be Dalton! Thanks again Dalton! You're a knight in shining armour.
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June 2024 by Keyz Momma
AAA dispatched this company to tow me 7 miles, they took the order but it was going to take 2 hrs, during night after 9 pm so I canceled. I have family that have worked for tow companies as well as currently, there is no reason it should take that long.
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June 2024 by David Aldama
Sergio went the extra mile and was able to get my car running again negating the need for a tow. Very knowledgeable and helpful.
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May 2024 by Dennise L.
On April 26, 2024, a tow truck for this company was at the side of the road and then merged into traffic. He came up beside our semi and showed us the finger. He proceeded to pass us. He changed into our lane and slammed on his brakes. Cars behind us had to get out of our way so they wouldn't collide with us. We contacted his dispatch, and they were very rude to us.
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April 2024 by Michael Meredith
Robert was so very helpful this morning.
It was a joy talking to him, my situation.
Props to Robert working graveyard.
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April 2024 by Christine Barton
John came by today and was excellent!
He was able to resolve my engine problem in very short order - He provided some very helpful tips and was totally professional and friendly !! Thanks John !!! Great job !!
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April 2024 by Juan carlos Escolero
Place is awesome and very helpful.
