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December 2023 by Liet Oanh
Him & her so good and nice. They help anything. Thank you so much
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September 2023 by Erik Reinertsen
Surprisingly good experience as a business client without a scheduled appointment.Earlier that day we failed to get help at a different location, 2704 Loker Ave W, Carlsbad, CA 92010. The staff there was not knowledgeable nor friendly. So we tried this location instead.When we first walked in, there were no greeters or staff to direct personal versus business clients. We waited by the front area for about 10 minutes before an employee spoke with us. After we identified ourselves as a business client, we were asked to wait for a member of the business team to finish their scheduled appointments before we were helped. We waited another 15 minutes and were helped by Armando Ortiz, Business Solutions Advisor.Armando was professional, friendly, and efficient. He did not push any products or services on us, and addressed our needs. Armando also seems to be fluent in both English and Spanish which is fantastic. Armando did a great job and we appreciate him!
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September 2023 by Ivan Stanic
Don't go there. They have no clue about their business. Went there once to open the account for my daughter. They told us those are the documents you are missing. We brought the missing documents and after more then an hour of torture, they decided we need more documents. 15 years ago I opened the account with my non immigrant work visa and living in a hotel. I don't think rules changed that much, I just think the people working there are not competent enough. Go to some other location or better yet, go to the other bank.
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September 2023 by Cristina H.
Bank is nice and clean! Unfortunately way understaffed (some departments) only two tellers and there is always a long line, so if your going on. Your lunch time don't even chance it (my lunch break was at 1:15pm was late getting back to my work without eating my lunch ) . The business account section/New account section always seem to have more than enough staff working in that section, sometimes I notice that they're just sitting there at their desk doing nothing when they could just get up really quick, help the tellers and then go back to their desk they were also trained at one time to be tellers . Unfortunately poor management!
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August 2023 by jordan H.
I went there broad daylight on a Saturday afternoon and wanted to look into getting a credit card and how to open a business checking. They mentioned a 1-1.5 hour wait. I was in and out in less than 30 mins. The lady guided me and was bery helpful
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June 2023 by Kathryn Y.
Lines were backed up 25 minute wait and only 2 cashiers! After waiting in line I was bounced to another line!
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May 2023 by Sv G L.
Managers are incompetent. Abel and Jose Ledesma couldn't properly help a business owner deposit his check nor own up to them misinforming me. First bad experience with Bank of America hopefully their superiors read through these reviews. Complete trash customer service skills. Not a happy client.
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May 2023 by Peter Zacarias
Im switching banks. This BOFA does not cater to its business clients whatsoever. IN-fact they built a Business Client window. But they dont let any business clients use it. I literally was in line at the Business window with three other business customers. They asked us to leave the line and get in the line with the non business customers. Ridiculous. Always long lines. Always slow service.
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April 2023 by Blake Nicolas
The atm crashed as I was making a deposit and after waiting in line to talk to a person for almost twenty minutes hoping to get my money back, they told me to call the company myself and that there was nothing they could do. Calling them was another twenty minutes of being on hold before I could resolve the issue myself.
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March 2023 by Blake Nocolas
The atm crashed as I was making a deposit and after waiting in line to talk to a person for almost twenty minutes hoping to get my money back, they told me to call the company myself and that there was nothing they could do. Calling them was another twenty minutes of being on hold before I could resolve the issue myself.
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March 2023 by Edwin C.
Literally burn this place down. How are they going to make us wait in a line that almost goes out the door? The managers think they have such a good impact walking around with their tablets, telling people where to stand from how long the line is.
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February 2023 by Ray R.
Incredibly slow service is the norm. Managers walk the line pretty consistently to see if they can "help" but all of the services I and most of my fellow customers need requires teller service. They clearly don't care and deserve every poor rating they get.
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December 2022 by Francesco B.
Standing in long line employees walking back and forth two tellers on a long line management just don't care and that's it
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August 2022 by Kyle M.
Scam Bank of America. Avoid at all costs. Do not pass go, do not collect $$200. They wouldn't give it to you anyways, even from you own bank account.
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August 2022 by Brenda Roemer
I accompanied my friend to this bank and I have got to say the following.This bank is an utter joke. I’m glad this is not my banking establishment. If you are thinking of banking with them. . . Do your self a favor and don’t.
