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February 2024 by Dont Trip
Went here to get my battery checked. Joey checked it out told me I needed a new battery. He even jump started my truck with his personal vehicle after he had clocked out of his shift. Very knowledgeable and helpful.
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February 2024 by Blake Sorensen
Specific shoutout to Jared. Super friendly down to earth. I am not a mechanical person. Recommended all the options and varying prices i was looking for and seemed very knowledgeable. He came outside and installed my purchased parts on the car. Not only that, he was not condescending and happy to teach me how to install the parts for future reference and was a fun learning experience. Thanks Jared. Give this guy a raise and mad praise cause he is a man of the people’s. Thanks again.
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January 2024 by Greg Kluthe
We're amateurs when it comes to auto repairs. Just needed some power steering fluid. The staff was very kind.
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January 2024 by Marcis Hampton
Store manager and employees are great. Victor Fonseca district manager on the other hand is horrible unprofessional mean to employees talking to them disrespectfully even though they work so hard. I’m sick of him whenever I come in and I see him there I leave because he walks around arrogant and makes the workers feel bad about themselves . I can’t be around a person like that . It’s not productive in any way . Where did he get his training on how to treat people?
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January 2024 by Rosa Zambada
Everyone was super helpful, Christian was super professional and explained everything about my car battery. Thank you.
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January 2024 by Jeff Fenberg
The person who helped me,didn't know the difference between a gas cap and an oil cap.I had to return it.The person who did my refund,was very helpful and sent me to a competitor to get what I needed
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January 2024 by LT D.
Went in to try to replace my battery. Ceez helped me so much. Tried everything he could do to help me out in regards to which battery i should go with and its benefits. Even let me borrow his tools. Was very knowledgeable, understanding, and friendly. Thank you so much Ceez for your time and effort.
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December 2023 by clara juarez
Someone needs to be on the floor helping out customers.
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December 2023 by Jonhwilfred Rey
Very good service, attention and products
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December 2023 by Caitlin C.
Huge shout out to Zo at the Rancho Santa Fe auto zone location! She had an amazing attitude and made the process so easy. I'm very grateful she was working the day I came in. My check engine light came on and my car needed new ignition coils. She took it upon herself to offer her help instead of me having to go into a mechanic to get it fixed which saved me so much money. This made my day! So so so thankful. Great workers and expertise and this auto zone location.
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December 2023 by J H.
Morgan and Joey are a huge asset to your business. Morgan is a very knowledgeable Manager and is always eager to make sure my experience is the best. I came in with a bad battery and Morgan looked it up and informed me that it was still covered under warranty. That was a a relief and Joey happily swapped out the old one and installed my new battery in less than 15 minutes total. Wow! Awesome, Great service!!! Thank you Morgan and Joey. This is why I purchase all of my automotive products on all 6 of my vehicles at Autozone. Great company and really awesome customer service .
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December 2023 by Rachel Kraus
Everyone at this store is amazingly helpful. We couldn’t get help from the Subaru services on a Sunday so we came here and were able to get exactly what we needed for our car. Jared is awesome, he got down on the ground and looked under our car, and was able to then help us get the right part to fix it, next time we will just come straight to auto zone!
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November 2023 by Lisa S.
I had rust problems on a Jeep battery terminal. I went into AutoZone in San Marcos CA. When I went to checkout with some cleaning solution and a steel brush, the clerk Zoe offered to show me how to pull the terminal and clean it properly if I would bring the car to the store. I did and she was a wonderful person to come help me in the parking lot. Much later I found out it was her 1st day on the job and she is going to school to become a certified mechanic! She deserves 5 stars!
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November 2023 by Michele Baca
I go here all the time, and the guys are always super friendly and helpful. Thank you so much to the man that sold me my windshield wipers while it was pouring rain outside and he even put them on my car for me! You were a lifesaver thank you.
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November 2023 by Joe B.
I bought a starter from them, installed it (took 2 1/2 hours, was a pain) and it was defective. It wouldn't turn over. So I replaced the battery & starter relay and tried again. Still nothing, I decided to tap on it & what u know it started So I tried shutting it off and starting it again....nothing. I took it back and first told me it wasn't from them, showed them the reciept, the older gentlemen who was helping proceeded to say my reciept was for an alternator, not a starter. So after I showed that it was for a starter, he then tells me I cant have my $ back, only replacement and they wont have it in until tomorrow. I said fine with me. While he was taking my info he decided to tell me that he has been in the automotive field for 35 years and never heard of anyone having to tap on a starter to make it work, I kind of chuckledand just knodded along. Guess since I didn't take the bait he tells me that he's going to tell everyone he knows not to take their vehicles to my place of work (being because I had my uniform on, he knew where I worked). Just smiled and said nothing to respond to his attemps (3) to start a conflict with myself. So I just like to tell people this isn't my first time have an autozone employee try & push my buttons, because they dont want to return my $ fo r a defective product they sold me 4 or 5 days earlier. This kind of buisness is unprofessional and I for one felt las tho they were trying to intimidate me into keeping their junk product. I will never be a customer at that Autozone again due to their bully tactics
