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February 2024 by Elijah Sanchez
This location, key word, LOCATION, is by far one of the best. The people are patient and very joyful. The Employee who helped me, April, was very patient with me when trying to understand the info she was telling me. As well as set up and conclude my visit after much help without any issues. Wonderful AT&T Location!
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January 2024 by jamie lesage
Raul was the best
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January 2024 by Therese Anchilles
I usually don’t give bad reviews but my experience here warrants one. I understand employees may not have the best days but it is no excuse to take out their frustration on a customer or to belittle them for not knowing the answers. Had a horrible experience - even if they are not able to help me, I would at least like to be respected and not given a condescending lecture about how I don’t know how to do something.
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December 2023 by Tara Everett
April did a great job in answering our questions and offering the best options to upgrade my husbands phone. No pressure.Very professional.
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December 2023 by Adam T.
The so-called manager there "Abril" is a rude cunt. Kept cutting me off telling me that my iPhone 13 Pro Max wouldn't qualify for the $1000 trade-in promotion at going on during the iPhone launch around Thanksgiving time and I kept trying to explain to her that I had AppleCare plus for my iPhone from Apple and I had an appointment to go and get the phone replaced after I paid the deductible of $99 but she wouldn't let me explain. It kept cutting me off before I got a chance to explain to her. She is very rude and a professional. She not be the manager there as she doesn't let a customer get a word in and she also smells really bad like pot, I was just so over it and fed up with her condescending attitude not even letting me get a word and I'm switching to T-Mobile. They're giving me $1000 off to you and it's not for 36 months it's only for two years instead of three goodbye, AT&T, you just lost a loyal customer of 10+ years.
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September 2023 by Steve Barth
This is the only store I go to. The customer service from Leonard and Manny is first class. They helped me set-up my kids phone, and also another time helped me diagnose a problem. Plus the vibe in there is super chill.
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August 2023 by Tony D.
I was at work in Poway and called to see if they had a phone in stock. I believe it was Raul. He said yes it there, so I drive on my lunch break to go purchase the phone. His boss the assistant manager came out to help me. He was very rude and didn't look like he wanted to be there. He said the phone was there but could not be sold until the following day. Why couldn't they just say that on the phone? Needless to say I'll be purchasing this phone elsewhere.
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August 2023 by Teresa Waller
The Las Posas store has great customer service and resolves problems quickly.
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July 2023 by Nina Abad
Manny was great help. Welcomed me in and helped me out as soon as I walked through the door. He explained everything and presented options as he was helping me with an upgrade. The entire process went smoothly and quickly. Great customer service!
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July 2023 by Sandra Jones
Manny was very professional and helpful. He got me in and out in a reasonable amount of time with my new iPhone, and answered all of my questions. I highly recommend this store.
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May 2023 by Jared Turner
Visited this store to make account changes. Employee Started off by saying, the process wasn’t working yesterday. Then said couldn’t do the process for an authorized user, then stated just go to the website. If the transaction doesn’t result in a sale they are not helpful. AT&T makes everything more difficult than it needs to be, unless it results in money in their pockets. Yet current paying customers are left to fend for themselves.
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April 2023 by Amy Hunt
Went to this AT&T store on Las Posas to transfer phone numbers between accounts, set up a new family plan, delete/create new apple IDs, upgrade phones & get accessories. It was not straight forward and Leonard and his team were constantly super patient, knowledgeable and friendly over each visit it took to complete all these steps. Would definitely come back for their help again.
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April 2023 by Maria Rojas
Raul & Leonardo’s customer service is beyond amazing. I have been coming to this location for years & they are both always very helpful.
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April 2023 by Mari R.
Raul & Leonardo's customer service is beyond amazing. I have been coming to this location for years & they are both always very helpful.
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April 2023 by Nan P.
Went in to trade in my IPhone 7. Joe H was a big help. Discussed several replacement phones as well as service plans. Ended up with a IPhone 13 and saved on my service plan. Also helped with installing a new screen shield. Saved me 30 minutes. Professional, helpful, and patient. Thanks Joe!! Michael P
