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May 2024 by Theresa Whitty
The entire team was professional, reliable and did a wonderful job when helping our sellers with their move. This particular move had very large and heavy furniture items and everything was handled with great care. The movers went above and beyond to make the process smooth and stress-free. I would highly recommend Across Town Movers to anyone needing help with a local move!
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March 2024 by Ryan Lopez
Great Experience! Call on a short notice to have them help unload a moving truck and they showed up with a great work ethic and motivation. Highly recommend
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May 2023 by Nabster
This business does a poor job of keeping records and this does not appear to have changed since 2020.I downsized into one unit from two and of course they charged me for two. I hung around after I closed one unit to confirm that they would charge me correctly. They did not and now I am calling to correct their clerical mistake. The connection with corporate seems to falter every chance it could have thusfar.You will also have to wait a week or so to access your unit. They claim it is to get a forklift operator to get it down however I think it could be that they cannot keep track of where there units are. I was also able overcharged for my unit to get down. I was quoted an hour and a half when a half hour was completely their fault for bringing me the wrong storage vault.Update my bill was once again messed up and I was charged double for this month after confirming again that they had everything correct on try number two to correct it.
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April 2023 by T. G.
Yikes... thankful that there's a new owner because some of these old reviews are rough! I recently found this company to help my sister move across San Diego. Their pricing was great and I actually spoke to the current owner who was super nice and helpful. Literally have nothing bad to say and the process was easy and straightforward... and no damaged furniture!
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April 2023 by Nick
This business does a poor job of keeping records and this does not appear to have changed since 2020.I downsized into one unit from two and of course they charged me for two. I hung around after I closed one unit to confirm that they would charge me correctly. They did not and now I am calling to correct their clerical mistake. The connection with corporate seems to falter every chance it could have thusfar.You will also have to wait a week or so to access your unit. They claim it is to get a forklift operator to get it down however I think it could be that they cannot keep track of where there units are. I was also able overcharged for my unit to get down. I was quoted an hour and a half when a half hour was completely their fault for bringing me the wrong storage vault.Update my bill was once again messed up and I was charged double for this month after confirming again that they had everything correct on try number two to correct it.
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February 2023 by Alexandra Scott
I stored a few large items with these guys for several months; they just collected and moved them for me, along with the contents of my apartment. Easy to coordinate with and very friendly! Would recommend if you're in the San Diego area.
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February 2022 by Edgar Carrilo
Wow surprised it was all in order big place great people who work here thanks a lot ?✌?
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September 2021 by J M.
In the military and have done over a dozen moves. Would say this was the worst moving company I've ever worked with. The folks who did the packing were unprofessional and tried to rush through the job. They used my kids artwork as packing paper. Forgot to pack a drawer and cabinet and when I told them they missed it, they acted like I was forcing them to do their job. They were too cheap to use moving labels on my furniture but instead used office labels that are terrible to peel off. A piece of furniture showed up with a huge gouge in it and it was like pulling teeth to get them to reimburse me. Would not recommend this place to anyone until they figure out how to control their quality and train their employees to be professional movers.
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September 2021 by Flávia Mas
They broke my favorite frame and so not want to pay for it. They even sent an appraiser to look at it and now are claiming there is no proof the frame is a double sided glass. Well your appease it can tell you that as he came to look at what is left.
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September 2021 by Flavia M.
I have so much to say about this company but I will stick to the facts. They broke my favorite frame and do not want to pay for it. They even sent an appraiser to look at it and now are claiming there is no proof the frame is double-sided glass and are telling us we will have to pretty much sue them if we want the money. Well your appraiser can tell you if it is or not, as he came to look at it. This is just ridiculous. Let's not even talk about costumer service. The woman who we are dealing with (Mary) is the worst person for the job, she needs a lot of costumer service training and email etiquette.
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June 2021 by Latoya J.
The property office on base used this company to move us. I am disappointed and disgusted with how my furniture looked when we got them on Friday. The movers showed up NOT wearing any masks. I have a medically fragile daughter which is unacceptable. After seeing the condition of my items I immediately called the office to let them know that my items were damaged. I am still waiting for an email from the manager with instructions on the next step moving forward on how to put in a claim for these damages. My husband already contacted the property office on base and we will provide them with videos and pictures. My new Samsung touch screen fridge has scratches and dents all over it. The doors were not protected with anything. They were tossed into the containers that they store them in. My sofa, dining room set all look like they had them sitting in a dirty ass area. The chairs were not rapped with anything to protect them. The movers clearly didn't care about our items and it shows. All the parts to our beds, entertainment system, washer, and dryer were tossed into papers and placed into random boxes without ANY proper labeling. My family and are opening up boxes just to find the parts to these items. This is absolutely the WORSE packaging I have seen. It is extremely frustrating opening up boxes and things are not labeled. When I asked the guys who dropped our furniture off if they will put the beds back together because they were the ones that pulled them down, I was told they don't do that. Not even the washer and dryers were placed in their right spot nor did they hook them up. I will NOT recommend this company and I hope the military stop using them to move service members. The disrespect is real.
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March 2021 by Gina S.
We were assigned this company for our HHG (mil move), if it weren't for the time sensitive move I would have fired them. Half of our kitchen was not packed and left behind. We are missing boxes of our belongings, our gym gear that is work over $3k is scratched, and our dry household supplies are nowhere to be found. I am DISGUSTED with the packing services. WHO PUTS DIRTY SHOES ON TOP OF CLEAN CLOTHES?! To top it all of, during a pandemic and there being no social distancing rules followed! We don't know the people from Adam, vise versa. When a rep emailed to follow up on the move and received a response in regards to our experience, never did she respond to the poor service and dissatisfaction that was expressed in my response. To conclude; this experience has pushed me to never wanting to hire a packing company again, I will pack myself.
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June 2020 by Alex Buttweiler
They came right at 9 am and left at 1230. We have a 2 bedroom house and everything was packed away nicely on the truck. I sat on the front porch and told them what to move. Jonny, Jorge and Edwin are great
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December 2019 by 760 chargers
It's was cool
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May 2019 by Alejandro Meraz
Great costumer service
