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March 2024 by Sam A.
Made an online appointment with travel agent by the name Monica ? I've use the service before and the travel agent followed up with an email to confirm the appointment and then a phone call the morning of. This agent herself never called or confirmed or emailed me. problem number one - I called the office the morning of the appointment to confirm. Secondly , I arrive and She disclosed to me that she is unable to do anything. Her system is down. I excuse myself to make a phone call returned, and she printed me flight and hotel for one place. I asked her about the excursion. She said that they are unable to provide that and I told her I had been there in the past and another travel agent had provided me with everything different hotels different flight times excursions for the location I was attending and she said that that's false they do not provide any of that, and that that travel agent was in the wrong. I immediately said she wasted my day and time I took off of work. I left that location. I called another location in Escondido and they confirmed that they do. set me an appointment and everything was set from there with excursions ,flight, hotels, pick up and drop off at airport everything that this person said they do not do. I would not recommend using her or this location for the fact that she is very inexperienced in traveling, or assisting people with travel plans
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January 2024 by baliscotsurf
I told the front desk lady I was there for passport photos. She said there was only one person filing in. I said that's ok. Sat down for photo's and she goes" Give a little smirk, that always seems to work". I should have run. The girl that I had to suffer thru is NOT A REAL TRAVEL AGENT. Looking back I think the front desk was trying to warn me.
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December 2023 by Sultry Seeder
They'll invade your privacy in order to jack up the monthly rate of your auto insurance! I never bother to do the verified odometer reading each year when it's time to renew my policy since the amount I drive can change from year to year. This year it's gone up due to working two jobs now in order to keep up with the skyrocketing cost of living. Especially since my partner also lost his, I'm having to pay for everything!I got a letter from them saying they use public government records such as smog checks from the Bureau of Automotive Repair (BAR) to verify the accuracy of odometer readings. It was only because of some California law called Insurance Information and Privacy Protection Act that required them to send me a notice saying they used those records to find out the amount of miles on my car and used that information to increase the annual mileage rating on this year's auto policy renewal. As a result, the minimum monthly amount I have to pay has increased. WELL EXCUSE ME FOR HAVING TO WORK TWO DAMN JOBS NOW IN ORDER TO PAY ALL THE BILLS!!! NOW THIS ONE HAS GONE UP EVEN MORE LIKE EVERYTHING ELSE HAS! IT'S INSULTING AND FEELS LIKE A SLAP IN THE FACE!
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December 2023 by Luis Velez
Casandra Díaz is always very helpful every time I call her. Recently, she helped me in the process of how to get my car registration renewal at AAA. Thank you so much for your service. Well recommended.
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December 2023 by Ethan G.
They'll invade your privacy in order to jack up the monthly rate of your auto insurance! I never bother to do the verified odometer reading each year when it's time to renew my policy since the amount I drive can change from year to year. This year it's gone up due to working two jobs now in order to keep up with the skyrocketing cost of living. Especially since my partner also lost his, I'm having to pay for everything! I got a letter from them saying they use public government records such as smog checks from the Bureau of Automotive Repair (BAR) to verify the accuracy of odometer readings. It was only because of some California law called Insurance Information and Privacy Protection Act that required them to send me a notice saying they used those records to find out the amount of miles on my car and used that information to increase the annual mileage rating on this year's auto policy renewal. As a result, the minimum monthly amount I have to pay has increased. WELL EXCUSE ME FOR HAVING TO WORK TWO JOBS NOW IN ORDER TO PAY ALL THE BILLS!!! NOW THIS ONE HAS GONE UP EVEN MORE LIKE EVERYTHING ELSE HAS! IT'S INSULTING AND FEELS LIKE A SLAP IN THE FACE!
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September 2023 by Grant Jack
Just know that if you do DMV business here, these jokers take weeks to cash a check and only take checks, because you know, why would they take a debit card. Other than the roadside service, AAA is completely worthless...do not waist a dime here...it's simply not worth it. To AAA, get it together and enter the 21st century, like everyone else.
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September 2023 by The Retired Marine
Travel department does not take phone calls. Prompts you to leave a msg and will return your call.
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August 2023 by Dana Pustinger
THIS IS FOR SAN MARCOS AAA SPECIFICALLY!!! The only reason I would give this a one is because the general check-in employees are very nice and professional. However, the woman that handles, the DMV processing is beyond rude, unprofessional, and has been given too much power in her mind. She has done nothing but reject every time we go in to handle a DMV issue, with her rules!! She needs to retire. We only go to Escondido now!! The Esco office is the best!!!! Visit Dennis…he is amazing !!!!!
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June 2023 by Melissa Martinez
If I could give them a ZERO stars I would. I've had the worst experience with AAA since I opened up my policy with them back in August 2022 we are in May 9 months later and still an issue. The sales representative Mayra Vasquez opened my policy at a certain price, was provided my list of monthly payments. Then a 3 weeks later I get a letter in mail stating that the underwriter changed my policy payment which increased. I was setup with Autopay, the day before the payment was suppose to be withdrawn I received another email stating I was going to be changed an increase amount. AAA never notified me about this increase in writing or email. So I walked into the AAA office and was told no one could help me beside the person who help me with my policy. I had to call Mayra multiple times, till I was able to speak to her over the phone, she stated it was going to be adjusted and corrected to the original amount, well that didn't happen. She only credit my account a one time payment, which was never a payment paid by me, it was a credit payment by AAA which was posted incorrectly. So ever since then my account been messed up. The aren't capable of issuing a policy correctly or applying credits correctly and for the correct amount. I've tried calling corporate office and spoken to multiple people and none of them care to give me call back. My calls and notes are all recorded in there system and they don't care to resolve an issue with their customer. I hope people really think twice before getting insurance here, they don't care, they overcharge you and cancel your policy knowing they still haven't even resolved an issues pending that they been notified about. I will be reporting this to NAIC.
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March 2023 by David P.
You can avoid trips to DMV going here an having a membership here. They've got my truck & motorcycle home when my truck or motorcycle decided to leave me stranded. A must have if you own a vehicle I suggest RV Plus package.
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July 2022 by bitedez b.
I highly recommend Angel Leon from this branch! He will go out of his way to make sure you feel comfortable with your policy. Easy to work with and attentive to customer needs!
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June 2022 by Tony K.
AAA is the worst service I have ever encountered. I have been a member of AAA for 11 years, finally I have enough of their lying techniques. Car broke down on the road the Tow Truck showed up he goes I have to charge $444.00 to tow 11 miles. I asked why he goes I use it for transportation, which nobody in their office can tell why. Secondly the car died at Costco gas the attendant tells me the is not good. I call them they tell me the battery is good but the battery voltage is 12.4 instead of 15.00 even though the battery is 2 years old under warranty. I pay $160.00 a year for membership. I think AAA is the biggest ripoff.
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May 2022 by Kristen V.
AAA will NOT transport your children (assuming more than 1) when you need a tow! I had to hitch hike with my kids in the middle of nowhere 30 min to a rental car company because because they said sorry you can't go in the tow truck... oh and that tow truck my husband had to call around and find one himself (and they were supposed to set up a rental for me but then i was told to call myself!) so it took him more than 8 hours to go 62 miles. If he would have just called himself when we broke down he would have been home hours and hours sooner. AND when you call them about it the next day they don't care! Just FYI! If i could give less than a 1 i would have! I asked to speak with a senior level manager and of course no response. THEY DON'T care!!!
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March 2022 by Pat P.
Like many, as a result of Covid travel restrictions we ended up having to postpone several vacations. Wendy was a tremendous help in preparing refunds and re-booking all of our travel plans. We found early on that she possesses a vast wealth of travel information on each and everyone of our Destinations. Without a doubt, Wendy's customer service goes above and beyond our expectations! Needless to say, we have been thrilled to have her working with us on all of our travel needs.
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January 2022 by Sean Eisenstein
A delightful place to go. The owner was very friendly and sweet. I got the Thai tea and my daughter got the green tea ice cream. Both were very good and delicious. The Thai tea was one of the best I have had. My daughter loved the ice cream. We will definitely return again.
