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February 2024 by George B.
I have banked with Wells Fargo for over 50years. They have always provided me with the service and support I've needed. They have always provided this support in a most professional and courteous way. I can't imagine a better bank.
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September 2023 by Dean Palermo
I am a patron of this bank but I will never be coming here physically again. The parking officer literally followed me around even though I bank here all the time like some police academy reject. My car was there for less than five minutes for us to have this issue. There's plenty of retail banks to go to without some brazen mall cop to deal with.
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August 2023 by Bonnie T.
Look up Wells Fargo Bank online... they just got fined Billions of dollars for illegally assessing service charges on accounts, illegally charging interest rates and fees on their loans, and illegally making money off of people who had no idea what was going on and trusted them. Wells Fargo was ordered to return these funds to customers, and yet when I called to ask if I could have my money returned to me... they blamed the problem on me. Apparently their customer service staff didn't get the memo, but they say they will "escalate my request" to the next tier level... Really? This is Wells Fargo Bank blaming me and their other customers while they have just been caught making billions of illegal dollars charging all of us these huge $35 NSF charges... over and over again. They justify their behavior and policies by saying it's my fault for not keeping enough funds in the account, but fail to take responsibility for the fact that they stole the money illegally from me earlier in the year with even more illegal NSF charges. If my account is charged 4 X $35 in one day for NSF charges that I fail to notice in January, and they do it again in April, I'm permanently $280 short in my account... and that is money I earned, and that they took from me. They say "well, since it happened over so many days ago, we can't refund it even if we didn't calculate it correctly." That is now money that I will NEVER get back. In the meantime, my account balance has been $280 lower than I thought it was, so they assess me more NSF charges for checks I wrote that brought my balance below $280. Not below $0. Below $280. Don't play along with Wells Fargo and other big banks that have been making billions of dollars off of people who think they have no choice but to put up with these illegal policies. Banks are supposed to be the most trustworthy institutions, and they are the worst criminals of them all. I have had my personal account with Wells Fargo for over 10 years, yet they put a hold on my $1800 deposit and give me access to only $400 of it for several days. They told me this was a "favor" to me, and that I should be grateful they let me have some of it. They get to keep my $1600, interest free, for as long as they decide to hold my money. They say this is because they have to wait until the check clears the other bank. This is untrue because the monetary system is completely digital and transfers of funds are instant at this point. If they do this to 10,000 customers a day, they get $16,000,000 per day, interest free, to spend in any way they choose while 10,000 customers have do do without their own money for 2-4 days. That's 5.84 Billion dollars per year of our money to use for free. They then lend it to more people who pay them back at 22-30% on their credit card balances. AND if I have a check for over $400 come through during that waiting period, they ALSO charge me a NSF charge of $35 because I didn't have enough money in my account! And do they pay us interest on all that money they "borrow" from us for 2-4 days? Absolutely not. They charge us more fees. Here's what you can do to stop them from stealing from you: 1) Look for a bank online that does not charge "overdraft fees" or other "service charges" for their checking/savings accounts. 2) Look for a bank that will give you access to your money on the day that they get the funds through their apps... which means the day you deposit them. Don't put up with 2-5 day holds of your money. There is no reason for the bank to hold your deposit. They know immediately, when you deposit the check, whether or not it is good because their system checks the check holder's account from the moment you take the photo of the check with the deposit. They have no risk at all. If you are stuck at one of these big banks, don't let them take your money ever again. Do these things to stop them cold: 1) turn off the "overdraft coverage" on your accounts. You don't need the
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April 2023 by Liza H.
We are trying to close out probate affairs for a family member. We have been dealing with a horrible system of punting questions, no one taking responsibility, phones not answered. This has happened in the San Jose area, not here. Impossible to get a human and more frustrating, to get a human who will do what needs to be done. Awful. When Wells Fargo took over our mortgage after several banking changes, we paid it off. So, glad to be done with them.
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February 2023 by Joshua Ford
Plan on waiting in line if the are more than 2 people. ??
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December 2022 by Liz J.
Wells Fargo how far you have fallen!!! This bank is a joke. My husband and I decided to leave! When you go online to try and book travel, it's always down! So you have to call the 1800 number you get people who don't speak English and have no clue when it comes to travel. You get hung up on, baby's crying in the background, so they say sorry I need to put you on hold. When you go into a Wells Fargo, you can't get appts for about 3 weeks. They won't update your information they tell you to go online. When I was in Vegas, they actually did update information. Wells Fargo, you need to do better.
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October 2022 by Gerri Bettencourt
Love the indoor ATM as you can get a variety of currency....not just twenty dollar bills
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September 2022 by Zia Mura
Thanks Farah for your help, you are the most kind person, and thanks for your professionalism
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July 2022 by Miss Nori
Just tried calling 2 branches to make an appointment to open a new account. No one was available. I selected Customer Service and was connected to a repeat of the message I had just listened to. Disappointed as I've been a customer for almost 30 years.
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June 2022 by Sarah Day
I've been a Wells Fargo customer for 30 years. You need security at this branch & ATM. People are loitering around the ATM and bank entrances. This is scary.
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December 2021 by Addy Cota
Our of all the banks in SLO, this one is definitely the best. The employees - specifically the tellers - are all so lovely and kind. You will always be addressed and acknowledged. The tellers always treat me with kindness and respect, and ask me about my day and joke with me which I really appreciate. Sometimes the lines can get long, but they do their hardest to help people and make sure their transactions are being treated with special care. I don’t think things of that sensitivity should be rushed anyway!They also have a super great ATM inside that lets you make larger deposits and withdrawals than you could at a normal ATM, which is so great for when I need to quickly grab my rent.I have never had an issue here, and they are a huge part of the reason I don’t see myself switching from Wells Fargo anytime soon.
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August 2021 by May Blake
Very long wait, very rude. Was told to wait to the side after 20 minutes told to wait in line. Terrible customer service!
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May 2021 by Bill Ausman
Kelly Hagerman, is a superstar. She provides fabulous customer service. Every time I need something she comes through. This is a very good bank with really good online services. What makes it VIP experience is the wonderful people who make it happen and Kelly is a pleasure to work with as she always goes the extra mile. Wells Fargo really should give her a raise, good people are hard to find.
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November 2020 by Amy Carter
Alma Cruz and Christopher Smith went out of their way to help me at this branch. They went above and beyond in terms of service and what was a stressful situation was made so much easier. I was moved to tears by their kindness and understanding. I highly recommend this branch and Ms. Cruz if you are ever in need of a qualified and kind banker.
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September 2020 by Roger Jones
Friendly staff...great service
