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March 2024 by Chris Bray
I ordered parts from Volvo Wholesale. I was shown through their website that next day shipping would be used. I was not told that I would have one order processed from 2 separate locations, nor was I offer3d a refund when the items were not shipped via overnight shipping.
After receiving incorrectly ordered items, I requested a return, and have heard nothing from this seller.
Additionally, when contacted via phone call after not receiving all parts in my first shipment, the customer service representative was rude, curt and simply not friendly to work with at all.
I won’t buy from this Volvo Wholesale ever again.
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December 2023 by Savion Tate
My concerns were addressed quickly and accurately. My part arrived in 2 business days. Great experience!
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November 2023 by Kim Foust
My concerns were addressed quickly and accurately. My part arrived in 2 business days. Great experience!
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October 2023 by Michael G.
The team at Smith Volvo were great, particularly the salesman Brendan and Rob in finance. They gave me an awesome deal on their demo C40 Recharge Ultimate, I didn't feel any pressure, and they were very professional and nice throughout the entire deal.I moved from NY and had trouble getting insurance due to the 14 day waiting period in CA and had to delay delivery. Rob was happy to mail me paperwork and hold the car for me. I ended up sorting out insurance a few days later and picked up the car yesterday. In and out in under 45 minutes and well worth the 3 hour drive up from LA to get it from them - a very refreshing car dealer experience!Thanks guys!
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September 2023 by Ralph M.
My wife's new XC40 started giving us problems just sitting in the driveway at our second home in Cambria, CA. We purchased the vehicle in Pasadena, CA. We had it towed to Smith Volvo for warranty repairs. Mike in the service department contacted my wife and let her know that he was addressing the issue. The vehicle was eventually repaired and tested by the service department but the best part of the experience was the continued communication from Mike who assured my wife that they were taking care of the problem. When it comes to a vehicle in need of repair, communication with the customer is paramount to ensuring that they have confidence in the vehicle after the repairs are completed. Well done Mike!!!
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August 2023 by Maria H.
Mike at Smith Volvo Service Department is first class, is extremely helpful and knowledgeable. I had an engine warning light come on and scheduled to have this inspected. Mike fixed the issue and turned the car around in four hours yesterday which is truly amazing and greatly appreciated.Thanks Mike for all your help and for keeping my V60 on the road
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July 2023 by Charlene V.
I am updating my post for Smith Volvo. After speaking with service manager, the dealer is honoring my request to fix compressor with a low cost to me . They are also extending my warranty. I appreciate the professionalism in handling this for me. When a business values their customers it means a lot. Thank you to David Perez.
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June 2023 by Brett Bogert
Extremly fast. Ordered Monday, received Tuesday. Exactly what I needed.
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April 2023 by James B.
David in service is great to work with. They always are courteous and take the time to explain what needs to be done. They are very professional and I highly recommend them. They always follow up with me when they say they will and alway remember the details.
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December 2022 by Dave Kelley
Had some hard to find parts for my XC-90 in stock, and delivered them quickly.
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November 2022 by Erik K.
Service Department was great. They were able to get me scheduled quickly and took care of the maintenance in addition to a couple of recall items. Really professional team overall. Very pleased with the service team, will definitely bring the car back for future service needs. A wonderful experience.
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September 2022 by Stephen Paolino
Great deal - Quick shipping!
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August 2022 by Kevin M.
Battery was showing low battery. Diagnosis revealed a voltage draw in thermostat. $145 part $700 labor. Service took 2 1/2 hours. So shop fee is $300 per hour. That seems more than excessive. I will be looking for service alternatives for my Volvo in the future
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July 2022 by Patrick Kelly
Quick and accurate response, great inventory, and they don’t add any extravagant shipping and handling costs.
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June 2022 by KJ O
The Service is Excellent! ?Shipping is Fast! ?Prices are Good! ?
