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July 2024 by Marye Sand
I was at this place and the staff is really good at
The agent that assisted me was really helpful
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June 2024 by Chris Ma
very poor customer service
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June 2024 by Deb Garza
I cannot get everything done at any one given time. I cannot believe the ineptitude of this company. Been with them over 20 years and it’s just getting worse and worse than that. Spent 20 mins on the phone before being able to go in store and purchase new phone. Then, no credit was given for trade-in and spent another 30 mins on phone with customer service to correct it the next day. Unreal!
Update: I paid In-Store both the taxes and upgrade fee for the 1st phone I bought and was charged again on my bill for the upgrade. Then my Apple One was arbitrarily cancelled on May 20. I spent 1 1/2 hours on the phone trying to fix both of these issues. Although the customer service agent tried to help me, I don’t think they are trained well and they are in another country, so there is sometimes a language barrier.
The second phone I ordered online and my daughter spent hours trying to transfer her info from her old iPhone to her new one. In the end she had to deal with customer service to fix an issue that was an error or problem in their system. Having cell phones should not be this difficult. I have to police Verizon to make sure I am not overcharged and that they complete tasks appropriately that they should know how to do. It’s not rocket science. I used to think they were better than AT&T and T-Mobile…. But now… they are not anywhere close to being better than any other carrier. And sometimes worse. Loyal customer since 2001 and I’m pretty tired of all the hard work I have to do, just to set things right on a regular basis.
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May 2024 by Ron Boone
Sales staff only looking for commissions
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May 2024 by Michael Avila
Terrible customer service
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March 2024 by Joel P.
I appreciate Verizon for reaching out and offering to help in any way they can. What I need is an extention on my past due bill to go to the end of April. My past due balance is significantly lower that what I have paid due to the poor decisions of a single employee at the SLO location. Please do not allow my service to be cut off. This is the only request I would have of my cell service provider Verizon. If you are serious and the response wasn't just "lip service" I would be a forever customer bragging on the level of service that was extended to me. Thank you very much! I will also make sure to post your response and actions for all to see. That way it is known that Verizon takes care of its customers! Thank you!!!
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March 2024 by Chad R.
Went to this Verizon because we have had bad experiences in the Verizon in Arroyo Grande ( they tell you your bill will be one price and it's much higher). We walked in on a Tuesday afternoon. There were 4-5 people ahead of us with an estimated 30-40 min wait. We sat down and noticed only 2 associates were helping a customer with 2-3 other employees talking with one another. After 15 minutes, the check in associate asked us if we would like to make an appt for the next day, we kindly said no thank you. After another 5 min the same associate contacted us again and said our wait time is now 45 min because people with appointments are showing up. We were there for 20 minutes and only two employees were helping people. In that 20 minute wait nobody was helped because the two associates who were working were busy the whole time with their customer. The group of employees talking never stopped talking and never helped anyone for those 20 minutes. Then we got asked twice to make an appt for the next day. We have our four phones paid for and now we are proud subscribers of AT&T. Don't bother with this store their customer service is horrible.
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March 2024 by Matthew Morin
Would give zero stars if possible, Lariz the manager was not helpful in the slightest and told me I would have to wait 45 minutes so he could go help people that walked into the store while he was already talking to me. Literally just needed a SIM card. Not usually a fan of calling people out by name but Lariz, I’m shocked you have a job and you can catch these hands
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February 2024 by Natalie Risner
Pretty frustrating to wait for 45 minutes to find out they cannot help. Better luck on verizon website online than this. Seems pretty disorganized and not very helpful.
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January 2024 by Katie Escalera
Shout out to Sandi for providing the absolute best customer service. I was having trouble with our bill with international travel and she was able to help us and get everything fixed. She is so nice and friendly. Thank you Sandi!
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January 2024 by Kathryn Washington
Excellent service
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January 2024 by Alicia Aviña
Go to apple. Worst customer service.Verizon, can you please take care of your emoloyees so that when a customer states they need help or doesn’t want to buy 25 things they still actually care to help? Terrible customer service always but it’s because you pressure them into “selling”I told my “agent” she could go away since she was as so annoyed my connection was taking awhile and when she came back she had been watching a movies on her phone.
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December 2023 by Joseph M.
I visited the Verizon office on Mill St. in San Luis Obispo because my phone was no longer working for either making or receiving calls. On the first visit, the young man serving me had no idea what was wrong and gave up, saying I should phone "tech support," to which, amazingly,he did not know the number (he sought the manager for help). On my second visit, still needing help, I waited for over 30" while others were served before me, so I left. A helpful rep, Alex, did help me on the third visit, instructing me to go home and to disconnect and reconnect the Verizon unit. That didn't work, so I returned a fourth time, Alex absent, and dealt with a rather impolite woman, who tried inserting several "sim cards,"and then claimed my phone would work at home. It did not. Do not go to this branch for help!
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November 2023 by Stephen B
Be ready for the hard sell and leaving with a bunch of stuff you don't want or need.
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October 2023 by Brenda Vigil
Loss of time and with four or more workers and they do not attend is stressful
