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February 2023 by annie terry
The customer service at this post office has always been great! If there’s a line they bring more people out so you don’t have to wait too long and they always greet you with a smile!!
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April 2022 by Janea Stephen
The long in the tooth, vertically challenged female (by all outward appearances), with the cheap box dyed(your roots are showing) black hair was kind enough to loudly (So as to ensure I was able to hear properly)announce that the post office's government website was wrong when it stated that I was entitled to a no fee po box due to the fact that I get no mail service at my current physical address. Then promptly dismissed me like an unwanted servant. When I proceeded to request an audience with the postmaster. She tossed me a scathing look and explained to me oh so very slowly (because my thick Texas Twang alerted her to my undoubtedly sevear mental incapacity due to many generations of obviouse inbreeding)how I didn't need to talk to the postmaster because she was the undisputed authority on the subject of everything postal.
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February 2022 by Kathy B.
Things are starting to improve and get back to the exceptional service our US postal workers deliver!
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September 2021 by Barbara Fencer
Be careful in here during covid 19 folks. Poor ventilation and their supervisor is confrontational asking people to take off their masks INSIDE to verify identity. The new postmaster (who isn't pictures in their office as far as I know) needs to bring in some of Cal Polys folks to clean up their practices!
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July 2021 by Joyce Romero
The clerks at this post office are unhelpful and rude to their customers. I was just looking for help to find a flat rate box. They said they only had one size medium box when there are two sizes and that no post office has two. Also they forgot that companies like Etsy offer discounts and said I didn't pay enough. I had to remind them. I was looking for someone to be helpful and knowledgeable, and didn't find either.
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January 2021 by Justin Cape
Be careful in here during covid 19 folks. Poor ventilation and their supervisor is confrontational asking people to take off their masks INSIDE to verify identity. The new postmaster (who isn't pictures in their office as far as I know) needs to bring in some of Cal Polys folks to clean up their practices!
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May 2020 by great stars
i like going to the downtown post office.
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November 2019 by Saralee S.
This small Post Office gets the job done. Mailing packages from here is bit inconvenient compared to the Dalidio Road branch as there is no guaranteed close-by parking. You can park on the first floor of the parking garage in the 20-minute spaces, but they are sometimes all full during the day. I was able to walk over with my package after conferring with the security guard at my bank, who had seen me walk into the bank, that I had actually used the bank and now had 20 minutes if I needed to run an errand. As soon as I entered the second clerk went on a break, leaving only one clerk at a window. She valiantly worked on by herself. A mail carrier was helping her out, so he kind of wandered back and forth. They were out of passport applications, and he gave information to a person who would have just had to stand in line for nothing. Then he kindly took my package, which was prepaid and for which I only needed a receipt, so good team work. It seems like the Postal service needs to supply more clerks to this post office since it gets a lot of use from the students and tourists, as it is still the central Post Office.
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October 2019 by Edilia Jimenez
I’ve been here several times and it’s always a pleasure!
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April 2019 by Shayan M
Not only was the staff woman not able to help me with my registration for the selective service, she was also rude about it and told me she was too busy to help me, even though I was the only person there. Disgraceful
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December 2018 by D W.
Always helpful. I've never seen a customer service Rep be rude to anyone. My PO Box is there, soI go inside a lot. As far as the person who had a problem filling out their Selective Service form. The forms are located there only, staff cannot help you with filling it out. I consider your review invalid.
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October 2018 by Gabrielle M.
I'm from North of San Francisco and was down in Morro Bay visiting a friend. However, I needed to go to the Apple Store in SLO and then to a post office. Now I've never been to SLO and what a great town. So, I looked up post offices and found two. This one on Marsh was right between all the stores I had to go to, very convenient, but bad Yelp reviews. Well, I'm sad for those people that had a bad experience, but I had the BEST EXPERIENCE!!! I had to send out certified-return receipt. I state this because it is two different forms. There were no forms in any slots to be found to expedite my visit. So Lillian called me up to her window and I stated what I needed. She thought there were some in the bins and when I mentioned that she had been wiped out, she profusely apologized. She handed me the forms and showed me how to fill them out. She said please stay here and fill out and let me set some out for other customers so they didn't have to wait. Simultaneously, the other postal lady was making her client laugh and the line was moving fast. When Lillian came back, I still wasn't done, so I stepped aside and allowed the line to keep flowing (so it took 2 minutes off my life omg - Karma people along with a smile goes a long way). Best experience with this Postal Office & Lillian
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June 2018 by Breonna Shippy
This is a real nice post office, everyone is personable and it is always very clean.
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February 2018 by Michelle C.
Usually the people here are really patient and friendly. They're usually really helpful, but the last time I was in Lilian was so rude. She kept speaking over me assuming that she knew what my question was and didn't let me finish. She rushed me out the door and I felt that my question had not been answered.
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February 2018 by Craig Jones
Been given wrong type of customs form do had to fill it out again. And then que up again! This is nit the first time this has happened here!! Why don't you just put the correct form out with all the others that would save you and me time!!!
