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November 2023 by Ashlee K.
Just purchased a 2024 Toyota Camry sport from here. Joseph helped us throughout the whole process. He was very knowledgeable and thorough. His energy was very welcoming and his customer service skills are great. He kept us updated every step of the way. Everyone was very friendly and accommodating. I would definitely recommend coming here to purchase a car and will be back to see their service department.
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October 2023 by Mark E.
UPDATE:Response fromNicole M.Business Owner"Hi Mark! I do apologize Andrew did not get back to you promptly, I spoke with our Service Manager who will be addressing this with Andrew. We are not a Lexus certified repair facility so certain repairs must be done at a Lexus Dealership. I apologize for the miscommunication and thank you for the feedback."10/24/23 Still no response from service department, based on business owner statement I should not have the Lexus serviced at a Toyota Service Department.
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September 2023 by Mary H.
The sales staff acted like they were doing me a favor when in fact, they would not have jobs without customers. They expected me to sign a paper stating that I will try to work things out with the sales rep before posting a negative review so Toyota SLO knows there are issues. Their Core Values- "accountability, servant mindset, and integrity" were severely overlooked. The only reason I purchased here was because my car should have arrived in less than 30 days since it was already in So. Cal. Less than a week after signing the paperwork with B. Rivera, I received this email..." I did want to remind you that you'll be receiving an email that asks you to review your experience. Just so you will know, my compensation is directly tied to this review." He said my warranty starts the day I signed the paperwork though the car did not arrive for 32 days. Bob did not know "The factory coverage warranty period begins the first date the vehicle is delivered to the original purchaser. Basic Coverage is 36 months/36,000 miles, whichever occurs first." He's should know why delivery date does matter in regards to a warranty. Bob said, "Every Thursday or Friday I will send you an update on your car's movement through the Long Beach Port process." He did not contact me with updates. I had to call every week to check on the status. Finally, I received a call that "Your car will be here Thurs-Sat." I had to call Sat at 5 PM to find out it was delayed again as Bob never called me. There was zero follow through from him.Bob said "I got you a deal." He had absolutely nothing to do with the price as there is no negotiating at any dealer in the state right now for new Toyotas. The demand outweighs the supply. When I called him out on his lie, Bob added, "We don't charge extra here!" Only one of the dealers I checked does and again, Bob had nothing to do with Toyota SLO's pricing on a new car.Bob expected me to sign off a check list without going over it (verify vin, sales rep has gone over vehicle with me, etc.). When Bob was unable to set up the app in my vehicle, he said" Your android phone does not work with this vehicle because it is old (It's one year old)" and he tried to make me feel bad for not having an iPhone. Bob did not know how to set up the technology and finally called a 23-year-old over to do it after wasting a great deal of my time. I think it's time that Bob Rivera retires because he just doesn't care.When trading in my car, Bob said my car had expired tags (April 2024) and "We don't give you what you see on the internet, we give you the bank rate." What does that even mean? He asked, "Where did you get that coupon for an additional $500 for your vehicle'" when it is on Toyota SLO's website that they will pay $500 above KBB fair market value. He added, "Show me where you found that!" I was not given KBB fair market value for my car, but was exhausted by this pointWhen I spoke the manager, Bryson D., he said "Your car is 'on the rail" and was in Woodstock and now is in Mira Loma." He could not tell me what "on the rail" meant or that Woodstock is the town in Ontario, Canada where the car was manufactured and that Mira Loma is in Riverside County, Cal. He could not explain how or why my car supposedly traveled 60 miles from the port of Long Beach inland to Mira Loma and had been sitting there for weeks. It really looks bad when a manager does not know what is going on. He threatened, "Once the car arrives, you have two days to pick it up!" Or what Bryson? We don't even know when the car is truly arriving; what if I am out of town? Bryson said, "Well, we will work with you." Again, like Toyota SLO is doing me a favor.
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August 2023 by KiaraNab C.
Drove from SM to SLO for a 45K service. Check in was a few minutes considering it was my first time there. They quoted me 1.5 hrs for completion. I was notified that my vehicle was ready within 1 hr. Made it to SLO and back in less time than it would have taken me to service my vehicle at Toyota Santa Maria which has averaged 3 hours !
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March 2023 by Kanan F.
Charges over MSRP for parts ... Gas cap was 32.99 Msrp was quoted 45$Same issue with a Starter last year. Criminals, friends that work for Toyota Corp say they ranked among the worst in the country.
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November 2022 by Chris G.
Monday, November 14 2022 The guy at the Parts counter was completely professional and nonjudgmental of my having extreme difficulty with putting in the replacement battery to the key fob, which my wife and I had struggled with all morning. I thought it was hopeless after he explained that the tiny plastic tab that secures the battery in place had been inadvertently broken off in trying to remove the old battery, and that the only thing to be done was to pay hundreds of dollars for the cost of a complete replacement...to be sure a most disappointing and unacceptable diagnosis. He wouldn't give up though, and with dogged determination and calm dedication he came back to me with it all back together and working! (no more accidental setting off of the alarm!) This gentleman, whose name I am ashamed I did not take note of, was exemplary in his providing not just the requested assistance and solution to the stated problem but did so with zero cost to myself and mere minutes of my time! This guys deserves a raise! Thank you so much for saving the day!
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November 2022 by Christa B.
I've only taken my Toyota here three times. Two times were problematic. Somehow in the inspection, they completely overlooked items that needed attention. Most recently, I was given one price over the phone, and the price was MUCH higher when I checked in at the center. The waiting time given over the phone was also increased by hours. I cannot recommend servicing a car here, and I will avoid it all costs next time.
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October 2022 by Colton C.
Had the best car buying experience with Jesus Reyes. He really went above and beyond to make sure we felt comfortable with everything. Very knowledgeable and wasn't pushy at all. When buying toyota here, ask for Jesus!
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October 2022 by Staford P.
I bought my 2018 Toyota 4Runner new, and I've always taken it to the dealership for service. The last three year have been exclusively at Toyota of San Luis Obispo. I recently noticed the skid pan bolt was broken. This is REQUIRED to be removed to perform an oil change. Additionally, I visually inspected the drive shaft and notice the grease zerks for the U-joint were dry, and appeared to not have been serviced since it was new. On 10/28/2022, I arrived at my 0800 appointment for an oil change. At 0940 hours, I was advised the service was completed. The vehicle was parked in front of the service office and ready to go. I immediately pulled my creeper from the rear of my vehicle and checked the driveshaft grease zurks. They were untouched, indicating a chassis lube was not performed...again. Additionally, the battery cable safety cover was folded over and not reinstalled properly when they checked the battery. I contacted the service manager and brought the issues to his attention. He also had the service technician meet with me as well. When I told him about the broken bolt, he first tried to blame it on an impact with an object. There was no other damage to the plate or surrounding plastic to validate his claim. When he asked the service technician about the plate, the service technician claimed he never took the skid plate off. This is either a lie, or this means he did not change the oil filter!!!! When I asked about the grease zurks, the service manager told me they are usually over greased and they are for the slip yolk only. When we determined it was for the u-joints, he related he usually doesn't see those. This means the Toyota engineers specifically designed the u-joints to be greased, and this dealership ignores them. It's too bad this is the only dealership in SLO, but I will not be back. Please check their work if you're able to. I feel bad for those that depend on this facility to properly maintain their vehicle. Avoid this place if possible.
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October 2022 by Jeffrey S.
"Buster" helped me with my new car. He was quick to answer all my questions and made sure I was comfortable with all the options. He pointed a car that I wasn't aware of and ended up purchasing the vehicle. There are limits with inventory on hand, it u be necessary to pee-order your car. There were limited number of used cars so if you're wanting to trade your car in, you'll get a decent offer. My experience was great and I'd definitely go back. Update: Had my first service and the car was in and out 45 minutes. My concerns were addressed and everything went well with the service. Toyota is great. I'm
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October 2022 by Ali B.
I called and asked about a vehicle for sale. Was told it was on the lot and available and I was given a price. First I was put on hold so he could check to make sure it was available then he came back and said it was available as was another car of the same model. I said I'll be right there. It took me 15 min to drive there. When I got there they told me it sold 8 hrs before I called. Very slimy. They lied to me just to get me to drive in. Poor way to treat a potential customer. Thats why I called first. Just be honest. Don't waste peoples time.
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October 2022 by Karon C.
because my 2019 Rav 4 hybrid was under warranty I had been having services done at Toyota San Luis Obispo. They are competent to do minor services but if there's a problem good luck! A few months ago as my warranty was ending I took My car in for service and also asked them to check a rattle that I had been hearing for months in my hatchback . They tore the whole back hatch apart and stated they couldn't find where the rattle was coming from and that Toyota said to replace the whole hatch! Crazy huh.... So after going back and forth w service to order new hatch/ under warranty or not etc for MONTHS I just gave up . today I took my car for 30;000 mile service to Rizzoli's in Morro Bay. Just on a lark I asked them to check out that damn rattle . Welllll surprise! Rizzolli's found the source! It was my license plate holder! LOL . ToyotaSLO had NO CLUE about what they were doing. Plus they were rude about it. I should mail the service manager my license holder that was causing the rattle
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September 2022 by Dennis P.
This has become the home of the No service service department. When I asked to have my wiper blades installed I was told it's against policy. Really? They've i installed them now for nearly ten years but no longer. Maybe these people should learn what customer service is. Indeed what a customer is and who pays the bills.
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September 2022 by Sharon S.
I usually go to Toyota of Santa Maria but I needed an appointment sooner so I agreed to be seen at the SLO location. I've always been resistant based on the Yelp reviews. The service department is not as well updated as most other locations which is partly why I rated it lower. The staff were friendly and professional. I did appreciate the free snacks. I am annoyed that I went in with an oil problem, and left $110 shorter and being told they don't know what the problem is so oh well! Not sure if the answer would have been different at another Toyota.
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July 2022 by Mark B.
I made an 8:15am appointment time during the week for a relatively routine servicing and when I dropped the car off, I asked for the estimated completion time. I was told my vehicle would be ready by 10am. At 1030, I checked in with a service agent and they told me they were just getting started on my car. My vehicle wasn't ready until 12pm and that was after I pushed to have it finished asap. None of the service agents seemed to care that the shop was running significantly behind. Why schedule my vehicle at 815am if it wasn't going to be serviced until 1030? I was extremely disappointed with the staff communication. I would highly recommend that you take your vehicle anywhere but this dealership for service.
