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October 2023 by Michael G.
The team at Smith Volvo were great, particularly the salesman Brendan and Rob in finance. They gave me an awesome deal on their demo C40 Recharge Ultimate, I didn't feel any pressure, and they were very professional and nice throughout the entire deal.I moved from NY and had trouble getting insurance due to the 14 day waiting period in CA and had to delay delivery. Rob was happy to mail me paperwork and hold the car for me. I ended up sorting out insurance a few days later and picked up the car yesterday. In and out in under 45 minutes and well worth the 3 hour drive up from LA to get it from them - a very refreshing car dealer experience!Thanks guys!
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September 2023 by Ralph M.
My wife's new XC40 started giving us problems just sitting in the driveway at our second home in Cambria, CA. We purchased the vehicle in Pasadena, CA. We had it towed to Smith Volvo for warranty repairs. Mike in the service department contacted my wife and let her know that he was addressing the issue. The vehicle was eventually repaired and tested by the service department but the best part of the experience was the continued communication from Mike who assured my wife that they were taking care of the problem. When it comes to a vehicle in need of repair, communication with the customer is paramount to ensuring that they have confidence in the vehicle after the repairs are completed. Well done Mike!!!
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July 2023 by Charlene V.
I am updating my post for Smith Volvo. After speaking with service manager, the dealer is honoring my request to fix compressor with a low cost to me . They are also extending my warranty. I appreciate the professionalism in handling this for me. When a business values their customers it means a lot. Thank you to David Perez.
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April 2023 by James B.
David in service is great to work with. They always are courteous and take the time to explain what needs to be done. They are very professional and I highly recommend them. They always follow up with me when they say they will and alway remember the details.
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February 2023 by Micah Ezekiel
I have been scammed before , because i was not lucky enough to meet the right account manager on time . I met Mrs Patricia Brayan who made me good profits with my minimum investment of $500 , I made $7500 in 5days , Now I can proudly tell people about binary option trade with proof of payouts . I have earned lot more I am grateful everyday and want to share this good news with everyone trading today or is interested in trading . You can Contact ma'am patricia via WhatsApp: +1(240)8129502 Email:
[email protected]
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November 2022 by Erik K.
Service Department was great. They were able to get me scheduled quickly and took care of the maintenance in addition to a couple of recall items. Really professional team overall. Very pleased with the service team, will definitely bring the car back for future service needs. A wonderful experience.
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August 2022 by Kevin M.
Battery was showing low battery. Diagnosis revealed a voltage draw in thermostat. $145 part $700 labor. Service took 2 1/2 hours. So shop fee is $300 per hour. That seems more than excessive. I will be looking for service alternatives for my Volvo in the future
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May 2022 by The Dent Whisperer
Great group of guys... fantastic cars
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March 2022 by Gregory M.
The detail shop, managed and run by Graham Sigman, saved me over $5000 in body work.. Other body shops had told me the work that I needed done could not be done and that many of the parts that I needed should be replaced. Graham told me otherwise.. His enthusiasm and professionalism was very reassuring . I have a 2015 Porsche Macon. He did a fantastic job. He brought it back to close to studio guality appearance. My wife purchased a 2021 Volvo XC60.. We are also very happy with our relationship with the sales team at Smith Volvo.
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January 2022 by Christopher P.
I'm don't exactly remember how I found Tim Bauerle at Smith Volvo in the Parts Department out there, but I know I'm glad I did. I'm out on the East Coast and not able to get parts overnight after 3pm, but Tim always finds a way to make it happen! In 10 years of dealing with him, he's never let me down. He never fails to email me an invoice and then update me with tracking the next day too. Always happy to help and always comes through! Thank you for everything!
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January 2022 by Maria H.
This morning (1/17/22) I dropped off my Volvo V60 with David Perez the Service Manager at Smith Volvo, and I just wanted to extend my sincere gratitude for his extremely courteous and expeditious service provided in replacing the battery. I reside in Santa Barbara and had to travel just under 100 miles to get a Volvo battery as the car has a CPO extended warranty. Owning a Volvo these days for me can be a logistical challenge in CA with the closest dealers now being nearly 200 miles apart. Notwithstanding it's the service that the dealer provides that defines brand loyalty, and with the recent permanent closure of Volvo Calabasas (my prior Volvo servicing dealer) David stepping in at a moment notice to resolve this while I waited is truly appreciated. My wife predominately uses the car, is a teacher, and suffice to say cannot afford to be left stranded due to the potentially of a non-operational battery. Volvo prides itself on safety, and David exuded the same care and understanding of the broader potential implications, and turning the battery replacement around and getting me back on the road in a hour is superb. Brilliant service, thank you David, and for ensuring my continue confidence in the Volvo brand.
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September 2021 by Cyndi R.
Smith Volvo in SLO has always been exceptional in the quality service that they provide. I visited another Volvo service department 7 times for service and my car was still acting funny. So I decided to drive North to visit Smith Volvo SLO and the difference between the two locations is like night and day. SLO had my car issue fixed within 1.5 hours of arrival. I spoke to David to make my appointment and he was very pleasant on the phone and put me in the schedule. I saw Mike upon arrival and he was very kind and informative. Both David and Mike were exceptional and made sure my car was fixed prior to my departure from their location. I will make sure I choose this location for all of my car needs as they have always been nothing but pleasant.
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September 2021 by S R.
Here is the story. I purchased a new Volvo S60. After reading manual, and trying to figure out by going through all options on the center display, I still couldn't figure out several options. Stopped at service department. Person shows up (do not want to mention the name; it is a company's culture matter even every person should be customer oriented). I: I purchased this car couple weeks ago. I have couple questions. Service person: I don't have anyone to help you now. I: Oh ok, I thought it would take 5 minutes or so. Service person: You should make an appointment. My Spouse: Maybe you can help. Service Person: What do you want to know? I: Well, I don't know how ... Service person: Do this and this - WORKS! I: Thank you so much! One more question: xxxx Service person: You need to make an appointment. I erase my case.
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September 2021 by JR J.
Here is the story. I purchased a new Volvo S60. After reading manual, and trying to figure out by going through all options on the center display, I still couldn't figure out several options. Stopped at service department. Person shows up (do not want to mention the name; it is a company's culture matter even every person should be customer oriented). I: I purchased this car couple weeks ago. I have couple questions.Service person: I don't have anyone to help you now.I: Oh ok, I thought it would take 5 minutes or so.Service person: You should make an appointment.My Spouse: Maybe you can help.Service Person: What do you want to know?I: Well, I don't know how ...Service person: Do this and this - WORKS!I: Thank you so much! One more question: xxxxService person: You need to make an appointment.I erase my case.
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September 2021 by Michael M.
I recently purchased a 2008 Volvo S80 3.2L for my son and with all used cars, you will need to replace quite a few parts to get it fully road-ready for a new driver. Unfortunately, my first thought was to go to eBay. Meh..... Just finding if it's the correct part is a joke. I then found Tim B. at Smith Volvo and from here forward I am purchasing everything I need for the S80 from them. A simple little purchase I had made had more communication and customer service than I had with the actual car purchase itself. True professionalism here. Please keep it up, it's so hard nowadays finding a company that still cares about customer service. Thank you!!
