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March 2024 by Val B.
Thought I could finally replace the dog door divider and keep my pets in at night. So I ordered the small size off pet doors.com after measuring the door to the size they offer which is size SMALL. soon as the package came I could tell it's too big and knew it was wrong and yes, it was much too big. Customer service is a joke and they really should get rid of the bot option because there's no one there whatsoever. After calling and leaving a good number for them to call back, they then called me back on the # that popped up on the caller ID (called from my boyfriend's phone) rather than listening to the actual message that had my phone number in it. Returned the pet door only to learn that they charge ME for the return in the amount of $6 why should you keep $6 of MY money when you're the ones who screwed up, not me. It's a money grab and it's bad business. I don't recommend this company. I cut up a board game and it fit perfectly. Wish I had thought of that before dealing with such BAD BUSINESS
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February 2023 by Jessica Spencer
Absolutely LOVE our pet door. It looks great and you can tell is really well made. Seamless installation and my furry best bud instantly picked it up. He’s kind of a genius though. Would highly recommend!
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June 2022 by Matthew C.
I bought an Endura Flap from PetDoors.com, but realized later I bought the wrong size... Contacted their customer service and they returned my mistake and reshipped the product no questions asked! Very happy with my experience!
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March 2022 by Cory Bronnenberg
I ordered the Endura single flap Vinyl door for a sliding glass door. This is a well-built, solid door for the price. I was initially concerned about how the fit would be for preventing drafts once installed, but the two sets of weatherstripping took care of the potential drafts of cold air coming through. (Installation note - don’t put the weatherstripping in place where the spring loaded adapter is located until the door is seated in place or it will wedge the weatherstripping into the channel and make the install a little harder). The install was extremely simple and intuitive, and the kit came with everything you need to install. Functionally, the door is great. Once our Golden Retriever figured out the use, she’s in and out all day and we don’t have to constantly open the door for her anymore. The flap isn’t too loud, but you do hear it when the dog comes in hard (we have a cat who figured out how to use it, but we never hear her leave because she isn’t so forceful). Service was great as well. When I placed the order, I received an email within a couple of days letting me know about extended lead time, with a follow up once it shipped with tracking information. I’m very happy with this purchase, and would recommend this as a solution for renters or anyone without a traditional swing door to install a pet door.
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May 2021 by Carmen A.
Wife had a very bad experience purchasing a Hale pet door. We received the incorrect size. I tried to call them multiple times to request a return label, which is their recommended avenue for communication, left messages, never received the courtesy of a return call. I ultimately attempted to contact them for a return through the online chat on their website; however, it kept disconnecting. Finally, on the 7th attempt, was informed they would send me in two to four plus days a return label. Before receiving the return label, they were quick to send me an e-mail informing me they would be assessing a 10% restocking fee. I protested that I had communicated within the 30 day time period for a return so it would be unfair and unacceptable to charge $69.00 just to accept a return. I believe they never returned my call in order to purposely delay my return to charge me the restocking fee. I later found out that the Hale pet door is cheaper on the Hale website. Hale even gives a discount for adopting a rescue. I cannot recommend any purchase from Petdoors.com-they are absolutely unprofessional, unhelpful and have the worst customer service EVER! Don't waste your time or money buying any product from them!
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May 2021 by Joe A.
Do not purchase any pet door from this company. They have extremely poor customer service and will never return your call despite that being the avenue for communication they recommend. I finally had to contact them via the online chat, which repeatedly disconnected, on their website. I purchased a Hale door which I tried to return within the 30 day window but since I never received the courtesy of a return call, I believe they did not return my call so the 30 day return window could pass thus they would charge a 10% restocking fee. I later learned that the Hale pet doors are cheaper on the Hale website. Hale even gives a 10% discount for adopting a rescue. I cannot recommend this business. Check the manufacture's website, you will save money, before buying from these people. Lack of communication runs rampant with this company!
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June 2020 by Daniel P.
Excellent communication and service. I would recommend. We spoke by phone during a factory backorder situation, and they were able to accommodate me well with alternatives, and I'm thrilled with the product I got. They were courteous and respectful and understanding. Thanks!
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February 2020 by Michelle C.
Customer service is great! Very helpful, I spoke to two different reps and they were both nice, and gave good advice. I haven't installed the door so I can't speak to that piece yet. My contractor needed it because they needed dimensions as I am in the middle of a home renovation project. Stucco house so I needed a door that could fit in a 8"thick wall. Delivery was prompt. When it is installed I will let you know what Penelope the Pit bull thinks!
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October 2019 by Cynthia M.
I had purchased a cheaper pet door over a year ago but had problem with dust that comes form living in AZ. I like the construction and quality of this door so much better. It was double the price but it works better at keeping the dust low with the stronger flap hold. I like the double flap and the insulated door. Very easy to install. The only things is my cats can't get used to pushing harder to open the flap...yet. It will take some time. Wish they had other colors like tan. Otherwise happy with purchase.
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September 2019 by Jim M.
We just needed a replacement dog door flap, Petdoors had the exact brand and size, it was received in short order and was straightforward to install. All good.
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September 2019 by M C.
Extremely helpful customer service and the door arrived quickly. My boyfriend put in it quite easily and it's working great. I totally recommend this company and this doggie door. My dog uses this door easily multiple times a day.
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August 2019 by G K.
I have always had a dog door and when I moved into a home that only had a slider, I was perplexed. Low and behold you make a dog door for that too. It was beautiful as well as insulated and very well constructed. My husband had it installed in no time at all. My old little dog uses it however my cats are still leary of it. I now feel I'm equipped to deal with a new puppy and I want to thank you for that.
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August 2019 by R S.
We purchased the door because we had "uninvited visitors" (raccoons) enter the house through the previous pet door that we had. So far, it seems that they haven't revisited the inside of the house and the cat got used to the new door very quickly. So it works. The installation was really simple though I recommend a better track lock for preventing from opening the door when it should be locked. Also - we purchased the application for our phone and were able to monitor our cats activities while on vacation.
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July 2019 by Willow Athena
Great personalized customer service! Super helpful in choosing the right product for us! Would definitely recommend!
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July 2019 by Nicole Lynn P.
needed replacement flap; our two adult dogs use it aggressively and we needed it. you are the only ones that had it and it was easy to install. quality product in stock. thank you.
