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July 2024 by F M
Long time customer of O'Reilly Auto Parts.
Was in the area for a few days on vacation. This store did not follow-up on an ordered part and left me hanging.
Store Mgr. Jesus deflected the blame to their hub store in Bakersfield, CA. This made litttle sense to me since the San Luis Obispo store was suppose call me if the part didn't arrive as promised.
I had to continue my vacation and luckily the part I needed was found in stock in another store and city.
This is abridged version of all that was discussed.
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June 2024 by PD M
O'Reilly Auto Parts in San Luis Obispo had exactly what I needed and held it for me until I could get to the store.
Excellent service and excellent products.
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May 2024 by Richard Zamora
Helpful staff, plenty of product
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March 2024 by Noah Fletcher
Great folks and always have great service by everyone here but in particular Mike went out of his way to make sure I had the right product that would work for me
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March 2024 by Bob King
Hannah was very helpful. Staff was good also
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January 2024 by David T.
Today I went to get my vehicle's battery checked at the business. A male clerk stated he was the only person at the business because another employee was on his break. He stated the employee would be back in 30 minutes. I waited in my vehicle for 35 minutes and no employee came outside. I had told the employee I would be waiting. I went inside the business and explained again to the employee who had came off his break about the battery. He went to the back and said the battery tester was broken. He said he would have to take the battery out and bring it inside the business. I waited outside for five minutes and still no employee. I left the business and went to Auto Zone around the corner. I got a new battery there and received excellent customer service. I will never return to this business!
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January 2024 by Serina Bolivar
If you ever get the chance to meet the delivery driver, Mac. I hope I remembered his name right ?. He is awesome, excellent customer service, helpful, good communication skills, do it need to say more? I am so thankful he was not out on a delivery and at the auto store bc the guy who was working. Well let's just say he wasn't much help and didn't care about my situation. See my brake fluid cap fell and I couldn't reach it. And I had to get back to Lompoc. Long story short, he was kind enough to help me out and it was much appreciated. Thank you
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December 2023 by Susan Terrones
San Luis my go too when I'm in town ?
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December 2023 by Edwin Reyes
I kept on calling and they do not answer the phone. Store is understaffed. I was not able to get my battery checked out since their equipment was broken
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December 2023 by Stan Filarca
Staff is always helpful, if they can't answer a question they get someone who can. Love the discount flyer bargains on oil, brake cleaner, weekend warrior goodies... Mike knows his stuff, total car guy!! :)
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December 2023 by Olivia S.
My 2015 Prius's 12V battery died on Monday. I called ahead to make sure they had a battery in stock. When I arrived a young man in a camo sweatshirt helped me remove the dead battery and replace it with the new one. Helpful, quick, and friendly! I've also come here for light bulbs & wind shield wipers. The staff has always given me relevant information and helped me find the right products for my car.
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November 2023 by Esperanza Garcia
Customer service was horrible. Everyone else was greeted while they walked in. Wasn't acknowledged. Workers too busy talking to each other. Had to wait at the counter to be checked out. Just horrible.....
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November 2023 by Patrick
Very friendly staff. A bunch of good guys! Knowledgeable as well! I'm going to givefive out of five!!!
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September 2023 by Cristina M.
I was having trouble with my car , Tyler was awesome! He was helpful, patient, and informative! He tested my battery and helped me find the right replacement. I was back on the road in no time at all!
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September 2023 by Jennifer Anderson
Arturo was extremely helpful. My son called to see if they had what we needed. There were two possibilities so we went to check them out. We still weren't sure so Arturo took one out to our car to check. He helped us make sure it was going to do what we wanted. Thanks Arturo for going the extra mile tonight!!
