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January 2024 by Lisa M.
Already Rock stars as far as I'm concerned. I promised to leave a great review after the sweetest lady worked tirelessly to find my receipt for me on an on-line purchase. Of course, I forget her name. But, I can describe her. So she gets her deserved kudos. Polite, beautiful, well-spoken, tastefully dressed. I remember she had on a lovely hijab. I know I backed up her line. But she kept trying to help me, unflustered and reassuring. She finally found my purchase, using my email, and my return was granted. Thanks for being so nice.
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January 2024 by Mia Tone
I had a horrible experience in this Nordstrom. I was being helped by an amazing employee, when suddenly what looked like the managers came up to the employee helping me and very inappropriately yelled at them for no reason about a situation that had nothing to do with me or the employee. I felt like I was put in a hostile situation as a customer! Very inappropriate and managers should be more considerate of their employees and the customers that they are helping.
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January 2024 by Jamie
Sadly, this is the least impressive Nordstrom Rack I’ve been to. They don’t have a good selection and it’s extremely small. TJ Maxx and Ross seem to have a better selection of clothing.
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January 2024 by Andrew Alan
I've been a long-time customer of Nordstrom, and I understand why we don't have one in the SLO area. Though getting a Nordstrom Rack was better than none, I was somewhat disappointed by my recent visit to Nordstrom Rack. The lack of customer service was evident, with staff appearing disengaged and unresponsive to customer needs. Additionally, the store is relatively small compared to typical Nordstrom Rack outlets.Furthermore, I found the quality of the brands and products to be subpar, leaving me with the impression that the store did not meet the expected standard or that the SLO location could be a Class B store. Some brands in the stores are not even brands they would carry in the regular Nordstrom. The disorganized shelving and uncomfortably narrow aisles detracted from the overall shopping experience. Not to mention the tacky holiday decorations that were installed that were surprising, it's important not to be misled by the small-town feel of SLO, as the area is home to a sophisticated, trendy, and affluent community, including year-round residents, students, and visitors.Nordstrom Rack had the potential to substantially impact the shopping landscape in the San Luis Obispo area, given the lack of stores of comparable quality in the county. Nonetheless, the store they established appeared to align more closely with retailers like Ross or TJ Maxx rather than maintaining the renowned high-quality standard associated with Nordstrom Rack—unless this is now their intended goal, to compete directly with Ross and TJ Maxx.
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December 2023 by Stacey R.
This is newer to San Luis Obispo, but I am so happy it is here. This, Nordstrom's rack is mostly full of clothing for the family. They have a lot to offer in this area but a big downside is their plus size section. In the men's and the women's, I was able to only find a small circular rack that didn't have too much to offer for people who need those extended sizes. I also found the same for extremely petite people. The extra smalls and petite clothing were also a few and far between. I think this is a shame, and I definitely feel like it does exclude some people who would truly love to go and shop there. The home decor section is on the smaller side, compared to other Nordstrom rack stores that I have visited, but what they have is nice. What I really love about this Nordstrom rack location is the shoe section. They have plenty of shoes in all sizes. From the very small to the very large. I love that anyone could go and shop there for shoes no matter (For the most part) how long or short, your feet may be. My husband has very large feet, and I was pleasantly surprised at the amount of shoes they had to offer from dress shoes to flip-flops and casual sneakers. I'm excited to see how this store changes and grow as it is here in the community and I will definitely be back.
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December 2023 by Judy V.
Used to love the Rack, and was excited to get one near me. However, it was such a disappointment! As someone who worked at Nordstrom's, I enjoyed the high quality and natural fiber clothing and the leather shoes. But now the clothes are just as plastic/artificial as everywhere else and many of the shoes as well. The styles were not attractive either. Such a shame, I couldn't find anything worth buying. The only plus was that the store was clean and organized fairly well.
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December 2023 by Valerie Verde
Love Nordstrom Rack!!! Always great finds!!! This is the first decent department store in the central coast!!! Welcome Nordstrom Rack!!!
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December 2023 by Jeniene White
Found 2 dresses on a rack that had a sign that said to take an additional 40% off. When I went to check out, they said that BOTH were misplaced, and they wouldnt honor the discount. I even spoke to the manager about it. I dont think I'll be going back.
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December 2023 by JC Alan
Great to have the Nordstrom Rack in SLO. Besides Patrick James there aren't many places for high quality men's clothing. Nordstrom has great selection and great prices.
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December 2023 by Ariel A
Get your Apple Pay on your card readers fixed
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December 2023 by Puppy Clouds
Love this new store! Great to see Nordstrom at San Luis Obispo!
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December 2023 by john simpson
Still an expensive store
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December 2023 by Eliza J.
First time at a Nordstrom Rack and I can truly state Wow! There is no discombobulation with regards to set-up, cleanliness. Every product has its rhyme and reason. Service is fantastic! Selections are great. However, you need to know the value of what you're looking for to know you're getting a true deal. Luggage right now is 25 to 70 percent off. I purchased 2 TSA approved, Travel Choice, carry-ons for $90.00 each; TSA locks; body is hard shell and durable; the wheels are fantastic! They are smooth, roll 360 perfectly. The luggage is also very lightweight. I'll be returning to check out other items. You never know what you might find. Plus! Markdowns even more next week! (12/18) week before Christmas. A Very Merry Christmas to all!!!
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November 2023 by Saralee S.
More of a "fashion" store than most of the discount stores in SLO, this Nordstrom Rack features the same high quality merchandise that can be found in the Nordstrom department stores. Known for their shoe department, this store does not disappoint, and I felt that they best represented their selection of merchandise here. This is not your everyday athletic assortment of merchandise, rather, these are more hybrid fashion shoes, not always the most practical, but certainly making a statement. I was attracted to some silly blue bejeweled sandal high heels, with long cuffs. Not much use for about town in SLO, but fun! Not all is frivolity, however, a friend of mine was there with his two daughters and they actually got some very practical all-white Nike and Converse tennis shoes for a Barbie hip-hop dance number that they are learning at their dancing lessons. Nordstrom is all about quality, which sometimes leans toward the somber hues of their dresses, and to my mind, makes them a bit matronly. I did find some cheerful more SLO-CAL type numbers on the racks. The snappy garden print jacket and pants caught my eye, as did the rainbow display of genuine leather handbags near the window. The discount designer make-up also looked worth a further investigation. I have always enjoyed their accessories, and it is fun to peruse the imaginative high fashion scarves and jewelry. I am looking forward to shopping their spring merchandise, when the colors brighten and lighten!
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November 2023 by Katerina B.
This is the worst Nordstrom rack I've ever been to. I was so excited that we finally got one of the stores in SLO and I couldn't wait to go and as soon as I walked in I thought what the heck? They are lacking any sort of inventory and the store is practically empty. Everything they have there is picked over and there's really not much to choose from. They need to rev it up and get some more inventory in. The clearance rocks are a joke, too ...hardly anything on them&crappy stuff. I walked out with nothing and I was ready to spend!!