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December 2023 by Steven Long
These folks made the whole process very easy and painless. The scheduler is very knowledgeable and helpful and they installers showed up right on schedule and completed the job in one day.
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March 2023 by Google user
Scheduled door installation. Received measurements at home. Told was going to be called in 3 business days. Never get a phone call. I called them and the person who answered the phone sat there for 20 minutes whining about how busy he was and how he wouldn't be able to get anyone out for a week. Been over a week since I called, still nothing. Total waste of time, avoid.
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March 2023 by Lucio B.
Scheduled door installation. Received measurements at home. Told was going to be called in 3 business days. Never get a phone call. I called them and the person who answered the phone sat there for 20 minutes whining about how busy he was and how he wouldn't be able to get anyone out for a week. Been over a week since I called, still nothing. Total waste of time, avoid.
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May 2021 by Samuel C.
Have fun in the return line. There is one person operating a cash register, things never go smoothly, and three employees are standing around doing absolutely nothing with a line of at least 10 people! One gal in line gave up and sat on the floor!! There is no intelligence to pick up a phone and call for back up by the useless employees, they just stand and stare! They then focus on trying to fix a register that is not working but there are many other stations available to use. Every person in line is extremely annoyed by this s*** show. Never have this problem at Ace or Lowe's! Manager at this store could care less.
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May 2021 by Terry R.
Attempting to get service in the flooring department this evening around 5:45pm. The sales guy was busy helping a lady so we continued to look around and pick out floor samples while waiting for his assistance. Couldn't help to over hear her try on three or four occasions attempting to graciously end their conversation but he continued on and on. Although the sales guy never acknowledged us, there is 100 percent no doubt he saw us roaming in the area but as soon as the lady left the sales guy split leaving us high and dry. I guess customer service isn't what it used to. And the sad part is, the dude had to be in his 50's, old enough to know what customer service should be. This must be a sign to not do business with Home Depot for flooring projects?
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March 2021 by Jana P.
This store should be embarrassed by the way there a staff is. I am a 54-year-old woman that had to load a box that weighs 104.95 pounds in my truck by myself because their staff is too lazy to walk it out to help me!!!!! Home Depot you should be ashamed of your selves I refuse to even give you any more of my energy to finish what I'd like to say to you on this review you're not worth it!!!! I am done!
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February 2021 by Tom C.
My landlord had them come to install a dishwasher they took the old dishwasher out cut some water pipes that flooded below the sink and then told me that they couldn't install the new one because the old one had been installed incorrectly and then they left. When I talk to the management Matt and the customer support person arm lease I believe they basically gave the party line that they could do nothing else to help us they only did installs and uninstalls of equipment they weren't able to help us any further. Don't use Home Depot in San Luis Obispo if you can help but they are disasters I am now still cleaning up my kitchen and I'm sitting at home with pneumonia and basically was told to do the cleanup myself they would not send anybody out that they weren't responsible
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January 2021 by Kay J.
Awful management upper middle and lower. They can't organize or discipline employees for anything. Especially a male who had 5 complaints regarding inappropriate behavior with women (one being a customer). I guess If he does it one more time - he's fired. Seems the more lazy you are as a worker the more kudos from management. My heart goes out to some of the customers who have to endure the careless neglectful unprofessional service by many of the Home Depot workers. The HR manager the whole time Valerie never wore a mask and when so only on her mouth.
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January 2021 by Claire T.
My blinds broke and I had no idea how to restring. I walk into Home Depot with my pile of broken blinds and Bill (?) from the Blinds Department helped me find the right size, cut the ends, and even threw my old blinds away for me. The best and easiest experience. Customer service was amazing and everyone was so eager to help. Will definitely be coming back for more blinds.
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December 2020 by Captain H.
I am giving this review for Ysidro and the staff at the Christmas tree lot. They were so helpful and nice and accommodating. It was the very first Christmas tree my fiancé and I ever bought together so it was a big deal and they made it a memorable experience. Ysidro helped us find a perfect sized tree and even held it up for us to look at to make sure it was full at the bottom. The girl at the check out was nice too and told us about her cat lol. Great experience all the way around.
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December 2020 by Delia V.
Trash!! I bought a washer and dryer from Home Depot and the men that were supposed to come and take away the old appliances didn't and they made up so many excuses on why they couldn't take away the old appliances I moved my car I moved everything out the way but they still had a f****** attitude and said that they couldn't do anything for us when we paid the $25 for them to get rid of the old appliances and install the new ones
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December 2020 by Melissa L.
Beware of the warranty issues with Lifeproof carpets by Mohawk sold through Home Depot. They sell you and tell you that stains and normal wear and tear are guaranteed up to 20 years. What they DO NOT tell you when you purchase is that the product does stain and you must have professional cleaners come once per year in order to file a valid warranty for defective carpet. I have a steam cleaner by Hoover with professional grade carpet cleaner made for the steam cleaner. The stains do not lift. In only 4 years, my brand new carpet looks terrible and Home Depot does not stand behind the product nor is willing to partial credit towards a solution that works better-in this case vinyl flooring. I'm so disappointed, as I spend thousands there and was sold on this brand expecting it to at least last 10 years. Needless to say, I will not be purchasing my new flooring there. See pics below of 4 years of ' Lifeproof' carpet.. buyer beware!
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December 2020 by Adrienne S.
Purchased washer/dryer combo and it was delivered day before Thanksgiving. The dryer does not work, it only blows cold air. We had the delivery (3rd party contracted by Home Depot) come back out to check hook ups...all OK they said. Hubby called GE directly, a guy came out, said a part was broken off, he sees it all the time, and would be back out today with new part. No show. Called Home Depot, appliance dept says to call GE, they have nothing to do with it. So...we still have a brand spanking (not cheap) new dryer that DOES NOT WORK. SHAME on Home Depot for taking ZERO responsibility for products they sell. I've bought many things for both home and business there over many years. They've lost a customer permanently. Oh...and the charge will be disputed.
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December 2020 by Debby B.
Went to get a Christmas tree. The woman working out there is nasty and rude. When I tried use a competitors coupon which Home Depot has always taken!!!!!.... she said no they don't take them ever since Covid started. I asked her what Covid and a competitors coupon have to do with anything and she said she didn't know but she wasn't taking it.. okkkkkkkk... Miss Happy could you be any ruder?? I will no longer shop here if Home Depot will only hire the most incompetent and old crotchety people available. Thank God there is OSH back.. I would gladly drive to Santa Maria or Paso Robles because they are much more pleasant than the people that they hire at Home Depot. If you hate your job... which was clear from the moment I spoke to you, don't work there. I will take my business somewhere else. And when you close down and you don't have a job just remember you're part of the problem.
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September 2020 by Michael P.
I needed some slats for my daughter's bed because the ones we ordered were too short. Drove over to Home Depot with an old one to get replacements cut. Patrick in the lumber area was more than helpful. He help us select the right wood and cut it to the length we needed. Put the under the bed.....perfect. Very efficient (we were out in 20 minutes). Thanks guys...you done good!