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July 2024 by Brian Fox
A friend in China sewed a dress for my daughter and sent it to me. I was tracking the package from the day it arrived at the port. The package was out for delivery on Friday. On Monday the tracking shows that the recipient refused the shipment... which is ridiculous. I checked the address it was sent to on the label my friend sent me, and it was correct. This was being delivered to an address that receives dozens of FedEx packages a day. We know the drivers and they never had this package on the two days in question... that means it is an issue at the FedEx facility in SLO. I called customer service, and they were less than useful and would not take responsibility that this was on them... they told me there was no use in trying to lay blame because they couldn't do anything anyways. Once it is "Return to Sender" they cannot stop it. If you have a choice for personal packages... think twice about FedEx.
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July 2024 by Thor Larsen
Very friendly staff, got the task sorted out in minutes.
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July 2024 by Susan Pollock (Susie)
My friend had an issue with returning a phone. The attendant was very helpful and resolved her problem. Very friendly.
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May 2024 by William J
Very helpful staff.
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March 2024 by Marti Valley
Marvelous service! Dropping off with an oversize box and no
packing materials, employee gave me a bag full of plastic bags
to stuff box, taped it shut and sent me on my way!!
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March 2024 by junior jesus
Very helpful and kind
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February 2024 by Glenn Wallace
Good friendly service. They were a big help with cost saving suggestions.
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January 2024 by Scott
Typical package delivered to me. No care, bad attitudes, constant reckless driving, zero supervision. And we don't have many other options. When asked to speak with supervisors, the reply I get is "GOOGLE IT!"
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January 2024 by P
Refuse to print a pre paid label for zero reason. Ups did it instantly.
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October 2023 by Mark Krein
The delivery driver for our area left my package at our mailbox, which is 1.5 miles from our house, and contained very important medical supplies. They were stolen and I was left to fend for myself until the supply company could send more products to me. Then last week I saw the driver leave a neighbor's package down on the ground, down the road from their house. This is very poor service, I would not recommend this company for any deliveries.
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June 2023 by Steven Arnold
Easy parking. Automatic door in case you are carrying a large package.
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June 2023 by Devin Valdivia
Went in to return some products back to where I bought them. I had two boxes and needed to consolidate to one box. Customer service had me in and out in less than 10 minutes. Bought a box for $1.75 and shipped it right there.Gotta admit I was apprehensive going in due to the poor reviews but for what I needed, the process was painless and pleasant.
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June 2023 by Victor Nescio
Staff was rude. I called and ahead of time to verify that utility bills would work as a form of ID. The lady there gave me so much attitude about it. It was also just a general lack of courtesy. “Hello, welcome, how can I help you?” That sort of thing. Instead, I just got glared at. No customer service whatsoever.
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April 2023 by A. N.
I avoid FedEx like the plague. Anytime. I've had to receive a delivery from them. , they have missed their delivery window by at least 2 hours. Am I inflating that number? No. I have all the past text messages from them to look back on. If you're going to offer a delivery window, honor it; otherwise, it feels like you don't value your customer's. I honestly will pay more at UPS just because of the poor delivery serive I get.
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March 2023 by Sammie Bankston
Very disappointed in Fed Ex delivery service. The driver(s) consistently drop packages a distance my door where there is a dry overhang to protect parcels. Today, a 46 # rug was delivered in the rain when the door and overhang is just a few steps away. My rug is being soaked and possibly ruined. This is terrible service disrespectful of customer's and shipper's property. Hence the one star...if possible it would be a zero!! This is not the first time but it is the first time this negligence possibly ruins a shipment because of rain that could and should have been avoided.
