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July 2023 by Brett B.
Horrible customer service, stop cancelling people's orders for a truck the day it is supposed to be picked up.
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July 2023 by Sage
Horrible service and con men, anything to get an extra dollar out of you, dont go to budget even if youre on a budget!
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July 2023 by Martina McIntosh
Reservation was made in MAY2023 for a 12ft truck to be picked up at the end of JUNE2023. We get to Budget and they tell us they simply "don't have a truck to rent us" and sent us away while mentioning "they would do their best to find something". Leaving us stranded WITHOUT A TRUCK because they "already rented them all to the calpoly students". They would not accommodate for us due to them "being able to rent any truck they find to the next person at double the rate we locked in during our reservation we made a month in advance. I would NEVER reccomend this place. If I could leave negative stars I would
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July 2023 by Haley Noble
Unprofessional, not reliable, poor communication and no ownership. Reservations made 6 weeks ago but somehow no truck is available for the move and now we are stranded last minute for a cross country relocation.
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May 2023 by Sara Kathie Ann Rogers
If I could give no stars I would. Awful phone representatives, extremely rude and took forever to answer their phones whenever they actually did pick up. It was like no one knew how to do their job. No one was there when we went to pick up our vehicle and had to wait over an hour before they showed up. They rented us a dirty, sandy, trash filled, busted up vehicle. Worst experience ever. DO NOT RENT FROM THEM!
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May 2023 by Sara Kathie Ann Escobedo
If I could give no stars I would. Awful phone representatives, extremely rude and took forever to answer their phones whenever they actually did pick up. It was like no one knew how to do their job. No one was there when we went to pick up our vehicle and had to wait over an hour before they showed up. They rented us a dirty, sandy, trash filled, busted up vehicle. Worst experience ever. DO NOT RENT FROM THEM!
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July 2021 by mike T.
Budget must have some really low standards to allow whomever runs this location to continue to do so. Reserved a truck and showed up an hour after they were supposed to be open well the doors were locks and no one in sight. There were cars in their employee parking spots and the lights were on but no one would come to open the door. Waited around for about 30 minutes including going over to their "after hours" location across the street. Ended up calling the reservation number and canceling the truck. The Indian woman on the phone, half a world away, was more helpful than the non-existent service in my home town.
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July 2021 by Kaitlyn Valverde
What is that call tree??? I can’t contact the office because the phone just gives a series of pre recorded ads!
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May 2021 by Scott R.
TERRIBLE! do not go here! rude employees, no one there to help you, and when they are there they offer no help or solutions. The truck I had saved at 900 am wouldnt start. they know it didnt and never bothered to call me ahead of time. They offered no replacement vehicle. And on top of it the girl there is an incompetent moron needing customer service skills in a bad way. Waiting 15 minutes to have them finally open, be told they dont have a rental for you leaves a really bad taste in your mouth. Dont make the mistake and use them!
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April 2021 by Karen Ferraro Fuller
AWESOME ?. Very very fair pricing. Staff at trucking was awesome. Accommodated me with a 12-ft truck for one day. Thank you so much for making my moving experience awesome.
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October 2020 by Aubrey Andino
Bad experience.Their truck was an older model and it was the worst experience driving it. When picking up the truck was not told everything and only found out once I returned it. U Haul is the same price but they didn’t have the truck I needed available. Only choose them if you can’t get anything else for the same price.
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May 2020 by Ryan Holt
Bait and switch!!! Beware. I booked a 12' box truck. When I arrived they said they didn't have the size I booked, but would give me a bigger one at the same cost. They proceeded to create a reservation with Budget Cars which is also serviced through their new location (different system than the Budget Truck system) and charged me higher rate. I didn't notice as we specifically discussed it would be the same rate. I never got a receipt upon returning. Once I received my credit card statement I saw a "no-show" fee for the original truck reservation of $75, then the higher rate for the "car" reservation. I got the no-show fee reversed by Budget Trucks, but I had to go into the office for the overcharge and they said they couldn't do anything since it was more than 5 days after the truck was returned. Scammers!!! Go elsewhere.
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October 2019 by Mark Serviah
Fast service.
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August 2019 by Alex M.
Don't do it! I've rented here a couple times and I always have a bad experience. They are always late so it delays your whole day. Next time I'm doing Uhaul and won't be tempted by Budget's lower price. It's unbelievable how unprofessional they are. You can't even get a hold of anyone with the number they give you
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March 2019 by Christopher Pena
I went here to rent a truck, so I can move. Nobody was here during their advertised business hours. They don't do a good job at staffing their locations. I wouldn't rent from here, this is not a good business practice.
