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January 2024 by Tania Martinie
Love the clothes, the boots and the store itself… but the last time I went there I had the worst shopping experience! The staff was rude and did not help in any way. I don’t know if they have a time limit in the fitting room but I didn’t even take 10 minutes trying on 4 pieces of clothing when the staff kept knocking and trying to get me to leave. I’ve never been treated so poorly at a clothing store!
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January 2024 by Debra McAlahney-Dodson
Super nice store, Much more organized than Paso Robles.
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January 2024 by Steven Arnold
A HUGE selection of western wear. Boots, vests, jackets, shirts, etc. Too bad a lot of it is made in China.
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December 2023 by Mark Murray
The worst shopping experience ever - staff mingle with staff and 30 minutes later nobody asked if I needed any help
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October 2023 by Kathleen Lockhart
Great place good service
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September 2023 by Natalie Marie
Beautiful space is way out very helpful staff. I've always loved the quality of their clothing, definitely a great addition to the promenade
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September 2023 by Akoni Barcelona
Tim was very helpful, friendly and informative while helping me learn about what boots would look good, we’re comfortable and reasonable! He is someone who knows what he sells!
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September 2023 by Angela M.
Staff is rude and horrible! We were all excited to see the newly opened boot barn! Well that was short lived! Walked in and I was looking at boots and answering a text and two employees approached me saying I can't video in the store. I was like excuse me? I'm answering a text. She replies with, Well everyone is videoing in the store. I said well I'm not. This is 2023 who cares even if people were videoing inside a store, what's so special about clothing and shoes that they can't be videoed! Mistake! Don't accuse me of doing things I'm not! I walked over to my brother in law and he says they told him he was videoing. He also was answering a text! Short lived experience in SLO Boot Barn! Guess I will make sure I drive back to my normal Santa Maria Boot Barn, where the staff is friendly and they don't accuse you of videoing items that are available online. Besides even if anyone was videoing that would be positive exposure for their brand.Totally Disappointed! And they don't even carry children's clothing! Two boots down!! Also we went in flip flops and the employee told my boyfriend are you interested in boots, my boyfriend says yes, the employee says but you don't have socks on. I'm not sure if this was a borderline racist experience, because I felt like Julia Robert's in Pretty woman in the store! I will never step foot in that store again!!!! Piss poor customer service because we are Hispanic with a child! I have never been profiled!!! I have never experienced anything like that!
