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December 2023 by David Johnson
I just had the ATM machine grab my $300.00 withdrawal. I was securing my Social Security Debit Card, than when I went to grab my money, it got pulled back into the machine. I have started a Fraud Claim. My account has been debited with the $300.00 I never got. I will consider all Legal options.Maybe, I look sketchy? I really check these machines out for skimmers etc.It is on surveillance Camera and that should be interesting.Looks like the ahole from Tijuana that had me thrown in jail maybe one of their customers? If that had anything to do with it- I will consider ALL Legal options.
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July 2023 by Familiar Forms
I had a $15,000 annual CD on file with them for 10 years. I earned a total of $243 in interest for that time period (.08% per annum apparently). I guess I would have hoped for for a better deal from my local bank.
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July 2023 by Kevin D.
Very friendly and helpful staff and pretty good wheelchair access , even for an old building
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August 2022 by Lauren Johnson
I had the an amazing easy experience opening up a. New checking account here I was helped by a very friendly Manager her name was Mitsi very helpful I suggest anyone looking for a new place to bank this one so far was a great experience.
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March 2022 by Glenn Dye
Some of the most ridiculously unprofessional customer service I have ever experienced in a bank.If it weren’t bad enough that they are not open on the weekends and they charge for cashiers checks or their customer service is not available after hours or weekends or they will freeze your debit card whenever you leave town (stranding you without funds and no customer service to help) but the worst thing about this bank is their audacious attitude when you have a question about their service ;when I tried to close one of my accounts I was asked by a teller (Johanna) “what’s your problem ? I’ll just close all your accounts “(Which they did). When I brought it to the attention of the branch manager it took days to get them on the phone and when I did they could care less and they backed their employees behavior . Absolutely the worst customer service I’ve ever encountered in 53 years I would not suggest dealing with this bank you will regret it .
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March 2022 by Lauren Johnsom
I had the an amazing easy experience opening up a. New checking account here I was helped by a very friendly Manager her name was Mitsi very helpful I suggest anyone looking for a new place to bank this one so far was a great experience.
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September 2021 by Tina L.
I opened two accounts here, and got $10 for each account. I chose them because they were clise to my house. Unfortunately they clos ed d their Arroyo Grande branch, so niw I have to seive 20 minutes to go to the closest branch. The branch manager was very helpful at AG. I hope they transferred her to a good job.
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April 2021 by Carbon Content Digital Media
I am not sure why everyone has an issue with the $1500 a day limit. What are you people buying that you need more than $1500 a day? Anyway, they are very nice and helped me start my personal and business accounts. And come on people, a 1 star rating because you didn't read your paperwork before signing up? It is all there in black and white and I feel they do not need this rating because of your lack of judgement.
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April 2021 by Trinity Consultingandholdings
Great bank and great people.
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January 2021 by Malekshah Oskoui
Poor and inferior service. You can't purchase anything beyond $1500/day even when you have enough funds in your accounts. They charge you for everything and all sorts of fees.If you want to close your account they charge $25, which they did not disclosed verbally at the time of opening the account. I am sure there are better local banks in the community that customers should consider. Period.
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July 2020 by Mimi Phene-McKellar
I have been banking with Bank of the Sierra since it took over the previous local branch in that location. I have had nothing but excellent service, very, very nice people, always someone to help me, and I never wait very long. I highly recommend them for a great local bank.
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October 2019 by Mark Marteen
Tried to apply for a loan, signed all the papers, submitted every document they asked for. I didn't hear back from them for weeks, look like they've lost my application. Hope they don't loose dollar bills too...
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May 2018 by slojoegt Stang
First off the Staff at the branch i use in SLO are a bunch of really great and nice people. Till now i have enjoyed my experience with them. So this single star it not due to them at all. If you want to purchase something that is more than 1500.00 YOU CAN NOT USE YOUR DEBIT CARD. Not even if you call them to tell them you are going to buy something you need or have an important bill to pay. They do not properly explain this when you start your account. They say its for your protection but its your money and you are not allowed to spend it using your card. You have to use a check or give them the Routing info.
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November 2017 by Jarell Pettiford
This place sucks felt nothing but racialbtensiom the entire time I was in there... The banker or whatever she says she is renae was very unprofessional you could look ant tell they didn't want a black man to have an account at their establishment
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October 2017 by Nicole F.
fast service line moved fast clean place smells floral when you walk in greeting start right when you walk thru thst door Lauren was my teller she was quiet did not say much which can be good and bad. when leaving ladies from the side room said have a good day.
