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July 2023 by Kristin J.
Stopped here before checking in to the Madonna in and stopped again before getting on the road to head home. Both times the customer service was great. The bathrooms, outside to the left (need a code), were clean and did not smell.Plenty of options to choose from in the store. Gas was reasonably priced.
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July 2023 by Jen Campuzano
After searching for a propane refill station we found Arro. Thanks to the helpful clerk on( July 3rd @ 3:00)he filled out tanks quick and we were back on our way. Thank you for your service and now we know where our go to place will be for our propane needs!
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March 2023 by Jeffrey H.
Expensive gas. No working rest rooms. I expect more from the only gas station at an exit.
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January 2023 by Dan Elton
It has been raining all day and ran out of propane on RV as I am visiting the area. Called to verify store had propane. Drove to store and employee walks outside and refused to sell me propane due to the light sprinkle………worst customer service I’ve ever seen……I would give zero stars, but it wouldn’t let me….
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October 2022 by Jim H.
Filling propane tanks is kind of a thankless task. Thanks to Austin for doing it competently and with a pleasant outlook.
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February 2022 by Lindsey A.
Never thought I'd write a review for a gas station. On our way to the beach for a family day we stopped in for a snack and gas. The young Indian guy at the counter was on his phone the moment we walked in. He was rude and tried to start a fight with my husband when he asked for the restroom key. My husband was being happy a cheerful and the guys at the counter told him to calm down and asked if we had a problem. We left but yo avoid conflict but I am CVL own away by how we were treated. Learn customer service skills and put your phone away while working!
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December 2021 by Kat V.
I was contemplating whether I should write this review but I'm going to. This is one of the scummiest gas stations in San Luis Obispo. There's always unscrupulous nasty people lingering around the gas station, ALWAYS. Feels like I'm going to get robbed. Not to mention THE STAFF at the counter who work there are equally as homeless looking and gross. Also soooooo rude to the customers. They are mask Nazi's inside this gas station as well. It's on the corner of Madonna Road and LOVR so it's on a convenient corner for gas but every time I go here I remember why I stay away. I will never go here again. That's it.
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September 2021 by Dave E.
I was camping in Morro Bay and ran out of propane overnight Friday night. Bad times. In the morning I set out to find some propane in town but only found cylinder exchanges.I searched for LP refill in SLO and found this Shell station. I didn't want to drive to SLO and fail, so I called them first."Shell.""Do you refill propane tanks?""Yes""Do you actually have propane in stock?""Yes""And you're open?""Yes.""You're not just saying yes, are you?""No.""Thanks. See you in twenty minutes."So I drove to SLO and found this station. It was pretty busy and I couldn't park right next to the LP spot, so I parked next to the carwash and started to walk into the store. About two steps later, I heard:"Sir!"Ehrm, what did I do wrong now? I'm still sleepy from being woken up by the low-LP alarm last night, so I know I've done something wrong."Sir! You're here for propane?"The dude was standing out next to the LP pump waiting to serve me. Unbelievable. For those of you not used to refilling propane, it's usually a giant pain. You park near the pump and then go find some guy with the world's worst attitude and he sighs deeply while he demands your driver's license for collateral and then it takes another agonizing lifetime for him to find the key to the pump, meanwhile wordlessly telling you with his silence how much he hates you, hates his ex, and definitely hates his job. It's NEVER good.Not here. The attendant was already out there waiting for me, and I still don't know how or why. I think he watched me pull up and I took a long time to park. Very nice service on his behalf.My next surprise was how clean and new the LP pump was. It was gorgeous. I won't go into details, but usually the LP pump is disgusting. This pump was immaculate and the mechanism was futuristic and impressive.When he was done, he didn't just scratch out the meter readings on a slip or write it on my arm with a Sharpie, he actually printed out a receipt. I've never seen that before.I saw the receipt and assumed I was reading it wrong (still sleepy). But no, I was wrong about being wrong. The price was actually correct. I'm so used to getting bent over for expensive LP, but this was actually affordable. This was doubly shocking since everything in SLO is so outrageously priced. This was amazing though.I typically don't tip the propane dudes because they usually have such rotten attitudes, but this whole experience was remarkable. I was so impressed with the cleanliness of the pump and the epic service by the attendant that I tipped him. He was shocked and speechless. I wanted to say, "I know, right? I'm just as surprised as you" but I didn't. I just wished him a great day and he waved goodbye with gratitude.Unrelated to this Shell station, but part of the experience... Since I was already on Madonna Road, I took the long way back to Morro Bay through Los Osos. I was still on kind of an upper from the LP experience and not really thinking--just kind of letting my pickup truck do the navigating for me--and I passed by a park where this girl I was dating back in the 80s and I went for a hike between classes at Cal Poly. I noticed the park as I drove by and recognized it as one of the earliest date spots with my now-wife of 32 years and it really kicked me in the feels.I think my wife expected me to be pretty grumpy when I got back to camp after what's normally a cruddy errand, but I was pretty buzzed with life. This NEVER happens after a propane refill trip.With labor being so scarce and employers having to settle for whatever they can get during COVID, having a tatted-up dude take such great care of me was pretty remarkable (obviously so, as you can see by my long remarks here). I'm grateful for the experience and I absolutely recommend this store for LP fill-ups. I'm sorry I didn't ask for the attendant's name, but I hope
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May 2021 by Emily K.
I stopped for gas about 6pm. I paid for my gas and a car wash at the pump. When I went to get the receipt for the car wash code, it said I had to go inside. When i went to go inside, the doors were locked and a sign said "out to lunch". I knocked on the doors. I called the phone number. I called for the attendant at the pump. I called Shell customer service. No one answered because its after business hours. I paid for a car wash and have no way to get the car wash and no receipt to prove I even paid for it. Unbelievably unprofessional business practices. I've been standing outside their doors for over 30 minutes.I will not buy Shell gas ever again!
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May 2021 by Chris J.
Calling ahead to assure they had propane, I was greeted to a responsive attendant to top off my (7) 20# bottles. As for refilling in SLO, they are the only game in town. Taylor Rental moved their filling to Paso Robles.Keep it up..!
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November 2020 by Kyle Smith
Just drove 30 minutes to get some propane filled. They were open but refused to fill my tanks. Had to drive to another place with limited time. Horrible service!!! Don't go here!
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November 2020 by Korene Harris
Horrible service.
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November 2019 by D Blue
Beware the $10 minimum. Which when applied on a 5 gal. bottle and $3.22 price means 3 plus gal. Empty period.
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November 2019 by Kyle Tabor
I came to the location to fill my 2 propane tanks only to be told by the guy inside the Shell station that they "don't fill propane right now." I asked why and he said "Cause it's rainin." Refused service because it was raining... I think Scooter just forgot his coat and didn't want to get his pony tail wet.
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November 2017 by Eric Lin
The young clerk kindly assisted in refilling the gas, thank you
