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June 2024 by Evelyn Stapleton
The young lady was so wonderful and helpful such amazing customer service
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May 2024 by Aqua Simmons
Thank you Jennifer L. for your great customer service! I appreciate you getting my shoes here in time for my trip ? I also appreciate the sandals you recommend for me at a discount, cute and comfy ???and also shout out to the gentlemen who stepped in for you at times. Thanks for your patience. Like this store ?
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April 2024 by Tina V.
This store is a hoot! Come here, try on some shoes, walk around, and walk out with your new purchase! The person working here was sooo nice and friendly, even when we came in 15 minutes before closing on a weekday and couldn't seem to make up our mind and kept making her run back for different sizes. I wanted her to know that I felt bad, I really did. But I am so grateful for her patience and helpfulness. I'll be back very soon for more shoes (earlier this time)!
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March 2024 by natalie s.
This is the second time I've come here. I've first came here because I am a figure skater and needed some inserts for my Figure skates. I was having a lot of pain to the point where I had custom skates made. They were better but still hurt so I decided to get some inserts, the first time I came from my first pair of skates. The inserts were nice and cushy. They definitely made my feet feel better. But about a year later I found out my skates were too big, so I needed new skates and new inserts for a different shape and different problems, so I came today and I found out that I have high arches. I went to a podiatrist who told me I had flat feet. But I did the little pressure test where I stand on that device and it shows where you have the most pressure and the guy helping me told me I didn't have flat feet that I actually had high arches And recommended me a few different inserts for my shoes and oh my God what a difference. All the problems that I've had with all my other shoes and skates. I always had this gap that bothered me but didn't really know how to explain it. And this filled in that gap. The whole time I was getting inserts for flat feet because that's what I was told by the doctor. But everything made complete sense once we did the test and he actually got down and showed me that he can fit his finger under my feet. Even though they look flat from top view. I will be recommending this place to all my Skater friends. Both workers were amazing and very helpful.
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March 2024 by Kevin F.
Excellent customer service. Jennifer Lopez took great care of my mom and took her time to provide knowledge of product and great attitude to the store. If anyone goes to this place just ask for her and she will take care of you and make you feel like fam! Thanks again for all your help Jennifer!
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March 2024 by Kathleen A.
Best customer service! Came in to check out the latest insoles on the market (yeah, I said that and I not embarrassed) because they are a game changer. Beck's has super feet which is our family's brand of choice but they recently discontinued the favorite. The woman who helped us was super knowledgeable and showed us the comp product in all the available brands. They have a great selection of shoes as well (not so many safety shoes for women but they are working on that). This is a great store to get your insoles, work shoes, running shoes and fun socks. You can try on the insoles which is a plus and they have plenty of sizes.
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January 2024 by Denise Y.
Jason was a pro. I have double wide feet. They carried my size in a quality shoe. SAS brand is sold here. Saved me a trip to Colma, the nearest store. Tried on different styles and found a perfect fit. Definitely recommended. Will return for more as needed.
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January 2024 by Jeaniece N.
I came into Beck's needing help and the young ladies there went above and beyond to assist in my crisis. Just when it seemed like there was a shortage of Loving kindness they prove me wrong. Thank u guys so much. God bless America.
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December 2023 by Joseph S.
Nothing in size 11.5 and very few options for casual shoes. Looked for 15 minutes and left. Not Impressed.
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December 2023 by Dustin H.
Greeted when I walked in. I greeted them back and then they proceeded to help the next two customers that came in after me and skipped helping me. I waited around for 10 minutes and then left. Bad customer service with high prices. Bummed but I guess I will shop online.
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November 2023 by Jojet O.
Beck's Shoes 15596 Hesperian Blvd San Lorenzo, CA 94580 beckshoes.com (510) 317-7855 November 12, 2023 * 2 hours later and Mom was happy with her work shoes. And additional purchase of a Hoka pair for personal wear and a New Balance pair for me. Win-Win for everyone. *San Lorenzo Beck's- go here for work shoes related purchases. They are knowledgeable. Beck's Milpitas -Beresford Square Shopping Center- The Staff can learn customer service skills and knowledge of work recommendation shoes from Beck's-San Lorenzo. ***Mom went to Beck's Milpitas and was told they cannot substitute the shoes that are on the original purchase order vs what her supervisor wrote saying she got the OK for the substitution and even wrote his cell phone # on the paperwork along with the note. The two Beck's Milpitas Sales Associates did not even try, at all. They flat out told my mom it is what it is and what is on the paperwork. Beck's San Lorenzo, Brandon with the help of Jennifer, gave us the good news that yes, substitution pairs were approved. THANK YOU, BECK'S -SAN LORENZO. THANK YOU, BRANDON AND JENNIFER. * Thank you to Sales Associate Brandon for taking care of my mom's work shoes order and putting up with her indecisiveness. " I don't like this color", " I don't like this style", "It's too tight", "It looks chunky", "Are you sure it's the same size, my left foot shoe is tight, my right shoe feels just right..." Bless your heart Brandon. *Brandon had the knowledge and the perfect attitude as Beck's Sales Associate. While my mom pretty much took all of his attention, Jennifer and Erica from my observation were awesome Sales Associates to customers entering the store. *Jennifer made sure a customer she was assisting was comfortable with her newly recommended work shoes. Let's face it, those who are new to HOKA shoes, it's another level of the shoe game. But Jennifer made sure the customer was comfortable, and I heard her give advice and pointers to the customer. She walked out feeling happy with her new work Hoka shoes. *Thank you very much for the great customer service Beck's San Lorenzo Crew: Brandon, Jessica and Erica.
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October 2023 by Ruby T.
They provided excellent service and value. A young lady helped get my niece get fitted with supportive slippers and a insert for her tennis shoes. The care she gave made me a customer for life!
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October 2023 by Julia J.
My mother recently visited Beck's and had a great experience. She works all day on her feet, and needed the proper shoes for a daily basis. She had nothing but great things to say about Brandon K! As her daughter (someone who worked sales in footwear as well) I was impressed!
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September 2023 by Anna G.
I stopped in here today for the first time, and I want to give a big shout out for their customer service. I wasn't planning on shoe shopping today, but noticed the store and decided to check it out. Multiple employees greeted me when I walked in, and made themselves available (without breathing down my neck) as I wandered around looking at the shoes. I've been thinking about getting some Pumas, so I asked one of the employees (Brandon, I believe, from looking at other reviews) if they carried that brand since I hadn't seen any on display. He said no, and when I asked if he knew of a good place to find them, he gave me a very detailed answer with suggestions on where to look for them. I really appreciated his taking the time to help me even though I wasn't really shopping there--now that I have an idea of what brands Beck's does stock, I'll be back when I'm looking for those shoes. This is what you don't get when you shop online!!
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September 2023 by M H.
I needed some shoes that would help me with my balance. Jen was great helping to find what I needed. She did a great job helping this old gal. Thanks
