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May 2024 by Matthew Quarneri
Delivery a*hole bent my kid’s Lifetouch school photos (which come in an envelope that literally says “Photos Do Not Bend”) to shove them between my front door handle and door frame.
Who the F thinks that’s a good way to deliver photos!? Why not just drop them on the door mat and leave it at that!? The only reason to go out of your way and bend them is because you literally WANT to bend them!
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May 2024 by Matthew P
Package was last scanned here over 3 weeks ago… and you can’t submit a claim for Mail innovations. UPS representatives seem to not care when I speak with them either!
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May 2024 by Danielle Colburn
My package has been sitting in this facility for 13 days, waiting to be handed over to USPS. When I called, I got a message saying the phone had been disconnected. A truly terrible business. Just ship through USPS and leave the middleman out.
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March 2024 by MrMaxinne
They sat on my package for a whole day before moving it along. Who runs this place? Right, UPS does
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February 2024 by Bradlee Lawson
$5 to print a single page document. Where I am from, that is considered extortion. ?
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February 2024 by janet
UPS mail innovations is complete garbage, no meaningful tracking provided. They stole packages. I used prepaid labels for three separate packages sent on 2/22/2023, 3/7/2023, and 12/16/2023, as of 2/6/2024, none of them has been delivered.Like
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January 2024 by John McInerney
Absolutely horrible. Unreliable. Major delays. Inaccurate tracking. Do not use.
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October 2023 by Private Citizen
I have two orders from two different companies lost within this “Mail innovations” company. Completely inept and horrible. Get your damn act together.
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August 2023 by Davis O’Shea
The worst mail service I've ever experienced. The item I ordered has been stuck in limbo at UPS MI San Leandro for over a month.
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July 2023 by Michele R.
My daughter was charged $55 for shipping a package weighing less than 1 pound to New York. These were SOCKS--the woman behind the counter presented a shipping option as being the cheapest for 3-day select. We should have cancelled the order, so this is on us, but pretty unethical regardless. Lesson learned.
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July 2023 by William S.
I had a wonderful experience at this Post Office. The facility was clean and well-organized, making it easy to find what I needed. The staff was friendly, professional, and efficient. They quickly processed my mail and ensured it was properly packaged for safe delivery. If you're looking for a reliable and customer-oriented Post Office, this is the place to go!
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July 2023 by Davina C.
They fax here. I called FexEx at Marina Square and they are charging $2.50 per page. At this store it's $1.50. Workers are friendly and very efficient. Customers in and out. Love this store.
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April 2023 by Davis O'shea
The worst mail service I've ever experienced. The item I ordered has been stuck in limbo at UPS MI San Leandro for over a month.
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April 2023 by San L.
Went there for the notary service. The kid (the notary signing agent) is very rude. He doesn't want to notarize my documents because he doesn't know what's that for. He could've explained it nicely. By the way, I went there last year to notarize the same document and he notarized it.
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April 2023 by Martha A.
This UPS store experience was "THE BEST!"From the moment I entered I was offered help & assistance, QUICKLY & FRIENDLY!Everyone, including the owner, was on board to assist customers so there would be no long wait times. Clearly, this shows Customer Service ranks HIGH @ this UPS Location!I needed help with what I was there to do, NO PROBLEM, 'MINAL' was happy to do so; knowledgeable, quick, friendly & courteous! Eric, another employee, observed Minal was busy with me, so he immediately stepped up his pace and diligently & quickly helped incoming customers.Will I return to this particular UPS STORE location, Absolutely! As a matter of fact, I'm making this my official "GO TO"THE UPS STORE!I DEFINITELY vote to give this store a visit!You will not be disappointed.Martha A.Oakland, CA
