-
February 2024 by james s.
I would give a 0 star if i can. Shady sales person. I upgrade my phone inside the store last Dec, and the salesperson add the protection plan without my knowledge. Even I decline the protection at the point of sales. Check your bill online after if you did the upgrade at the store.
-
February 2024 by Alan T
I came here after a disappointing experience with the t mobile location in Bayfair Mall. Since this location has one of the lowest Google ratings, I wasn't expecting a lot. Oh my, I was so wrong.When I arrived, the store was busy, but they were very nice and asked me to wait patiently until they were done serving the existing customers. I waited for around 10 minutes for them to approach and help me.They were very professional and helpful. I asked a ton of questions about a plan I'm planning to upgrade to, and they answered them with great information. They went past their closing time to help me upgrade my plan.It was an amazing experience and they deserved a better rating on Google.
-
January 2024 by Karla Gmz
I love this store! They have helped me with what I need. The attention is very good!! Alejandra is one of the girls who usually assists me and she is amazing. Her Manager Oscar is also an amazing person. Personally I recommend it
-
December 2023 by Nathan S.
I waited 1 hour to pay a bill that would of took less than 15 SECONDS for the "really great manager" to finish on his damn tablet while he was chatting to his goon employees. All the salesmen are all trying to squeeze every penny out of you like a cow by confusing you with all their loopholes like the money hungry weasels they are. If I can rate this store a zero I would.
-
December 2023 by JJ H
Very nice person and professional??
-
November 2023 by Dominican Sisters
Good service, fast and very friendly to resolve needs
-
November 2023 by sonia young-mitchell
Went to pay my bill.
-
October 2023 by Tontin T.
I bought the new titanium watch along with iphone the watch broke a week later the metal just came apart i got it shipped to get it fixed and tmobile lost my watch the reason they gave me a wrong label now i have to pay full price for watch and i dont have my watch very bad service i had this company for 15 yrs and i been dealing with the worst service ever im ready to switch accounts they wont help or cant do nothing about it but charge me for something i dont have
-
October 2023 by Sahiba Taneja
I had a very good experience at this T-Mobile location, Felix was the one who helped me but everyone at that location were very nice and patient, especially Felix he had helped me out a lot that day, they made the process smooth and quick. I recommend this tmobile location, they are really good but they do get busy and I recommend people be patient with them as they are working really hard.
-
July 2023 by sheila n.
I would give them negative stars if it allowed! It's hard to believe they own metro because I never had these kind of troubles when I was a customer there! Buyer beware of the scams offering a buy one get one free showing two phones because it's the phone lines they are referring to not the phones! My phone was stolen a week ago Sunday; I just got my replacement after several attempts to file my claim successfully over the week, they turned my claim down because I was upset and the guy denied my claim for punishment i assume because the reason given for denial was not correct, it ,ace it take two days longer and I still can't get my phone back on because there is a past due amount unpaid we made. Partial payment and made arrangements for the rest this morning and now,after trying several times to get my account activated on my replacement phone now I'm told the past due needs to be paid in full, why did no one tell me when I was at the store when we made a payment this morning, I need my phone for my job if it was not for me being able to get a government phone I would of already lost my job! Moral of the story don't buy a new I phone get a used one after verifying with the carrier that the I imei number is valid before purchase, the phones are not worth the retail price the insurance isn't worth the cost just stay with used and you should save a Lot @ 35 per month for insurance it adds up quick, it's a scam unless your like my good friend and loose your phone every other week! I phones cost is Bullshit,! Save yourself the headache and don't buy brand new look for refurbished or used,!
-
May 2023 by Vesper Emata
Mayra and team are great! Always friendly and helpful. Sure it can get busy at times, which means there might be a wait, but it's okay in my opinion because of the level of service they provide.
-
April 2023 by Fatima Diaz
The rep Alejandra was so knowledgeable and sweet. Also, manager Mayra made sure we left happy and was very informal on all of the deals and warranties. I’m always breaking my phone ? so they both took care of me and helped me so much.
-
April 2023 by Evelyn Leon
Mayra, Yamilet and the rest of the team are very helpful and kind!!! the best experience i had in a Tmobile store! what an amazing team thank you guys!
-
March 2023 by the besties channel
Pisey is the best Mobil expert I recommend.
-
February 2023 by Rod Skinner
This was the first time in years that I walked into a store and was helped immediately. Thumps up to the staff.
