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December 2023 by J Keith
I'm glad I purchased a Monitor Wind Vane, for the fine product itself, from design, to accurate manufacturing, to fit and finish.What has been a special bonus is the excellent customer service and the expertise behind the helpful advice I have counted on during my installation and sea trials.
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August 2022 by Simon Adam
I have dealt with Scanmar several times over the years. Firstly for the purchase on the Monitor wind vane (Monica) that has provided such excellent service over many years and 17,000 miles. It is used at all times while cruising as I only carry a small autopilot for use when motoring or in extremely light conditions.They were also very helpful and prompt with advice when it came time to service the Monitor and place worn parts.I then purchased a Pelagic tiller pilot from them when these came onto the market, to replace the lighter duty units I had been using previously.The helpful advice I got from them during it's installation and subsequent sea trialling was as prompt and excellent as I have come to expect from Scanmar.I cannot recommend them highly enough.Sie Adams/y Free Bird.
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February 2022 by Lonnie Davidson
I purchased a boat with a Monitor Windvane already installed, and Scanmar's customer service was outstanding, even though I wasn't the original purchaser. An outstanding company.
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April 2021 by Lynne Shaw
We have owned a Monitor Windvane for many years and were very upset when it was irreparably damaged by an uninsured boat only weeks before we were to undertake an ocean passage. Scanmar, and Mike and Suzy particularly, went to extraordinary lengths to help us get a replacement and have it arrive to us on the other side of the world, as quickly as possible. This was not our first dealing with Scanmar and was a continuation of the exceptional service we've come to expect from Scanmar International.
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October 2020 by aaron pederson
Top quality products. Excellent customer service. Willing to help with 30+ year old equipment as if it was bought yesterday. Extremely high quality construction. And now they’re the same company as pelagic so they literally can’t be beat!! Suzy in customer service is beyond helpful. Such nice folks. Couldn’t be happier. Monitor windvane installed on a 1970 Wauquiez centurion 32 in San Diego.
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July 2020 by Logan Sheaf
Awesome company to deal with. They take care of their customers. Will be doing business again.
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March 2020 by Jeffrey Holt
My first experience with Scanmar began in 2014 with the purchase of a new (at least to me) sailboat. Mounted on the stern was a Monitor Wind Vane self-steering system, a system I had no clue how to use or how to repair. A series of phone calls later, you can always talk to just the right person, and I was up and running. Suzy diagnosed the needed repair parts for my 40 year old wind vane and provided plenty of technical advice. I've experienced that same level of exceptional service every time I have contacted Scanmar regarding a new product or resolving a problem. I will always remember being anchored off a small island in Maine and working with Mike over the phone to fix an issue with a Pelagic Autopilot. He diagnosed the problem quickly and I received a replacement module in a couple of days. Scanmar is the perfect combination of smart, dedicated sailors and a line of great sailing products. You can't ask for more than that.
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March 2020 by Ron Canizares
I have purchased a Monitor wind vane and a Pelagic autopilot from Scanmar, both great products. But what is really out of this world is their fantastic customer service. It is the gold standard for dealing with and helping customers!
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January 2020 by Saxon Evans
One of the best customer service experiences I have ever had. Suzy has been very helpful through the purchasing process of a Monitor wind vane. Highly recommended!
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March 2019 by David Williamson
Excellent service
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October 2018 by David Goldberg
Decided to write a review as a compliment to Scanmar.
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October 2018 by Laurence Boag
I purchased my Monitor at the 2005 "Strictly Sail" boat show and have been noting but impressed by its performance and that of the company over the past 13 years. This past year, we made a five month cruise up the Inside passage and back down the coast to California. The monitor functioned impeccably and saved us from some very tedious hand steering in difficult weather especially over the last eight days. Before the trip, I contacted Scanmar about obtaining some parts in case we should need them. An extremely knowledgeable associate, Susy, came out to our boat and went through every conceivable scenario we might encounter and provided the extra parts we might have needed. We used none of them as the Monitor worked flawlessly. I give Scanmar my highest marks for their product and support.
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October 2018 by Bill & Lisa Ballard
Our experience in dealing with Scanmar and buying our first windvane for our 1984 Pacific Seacraft Crealock 34 has been fantastic. Suzy and Mike were patient with our questions, and went out of their way to help us make decisions on what would work best for us. Suzy even sent us some photographs of a Monitor installation on another Crealock 34 with an explanation of how the installation was done. They also worked with us on our schedule for shipping so the windvane arrived at the optimum time during our Hurricane Irma repairs. The Monitor just arrived this week and we are very impressed and anxious to put it to work in our cruising! We will wholeheartedly recommend Scanmar to all our cruising friends!
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October 2018 by Marco Solo
I left Florida en route to Alaska with an Aries windvane on my Westsail 32. After tens of thousands of sea miles of excellent service, the shaft sheared and I saw the metal had crystallized. With 8,000 miles of Pacific ahead I balked at having it repaired and instead bought a Monitor.
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October 2017 by Chuck Spinney
I have used a monitor since 2004 and love it. Crossed the Atlantic and spent 10 years in the Med. During that time, normal wear and tear required a few repairs. Suzi at Scanmar always came to the rescue quickly coordinating any technical advice and expeditiously arranging for quick shipment of spare parts. The Monitor is a brilliantly simple and rugged design and can be maintained in austere environments. When parts were not quickly available because we were in a remote area,, I was always able to figure out a "work around" until I could get the proper part. It is far and away my most important piece of kit and the service at Scanmar is best for any product I have ever owned.
