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February 2024 by Jay D.
Very very unprofessional the techs there were rude and made me feel like I was nobody we were down to the last three people was waiting 45 mins not to mention I was there earlier the same day 11:30 am the said they was closing in 15 mins I had to come back being in a wheelchair it is already a task to even get there office is quit a distance if you big guy in a wheelchair. It's not exactly accomidating. So I returned to quest at 3:30 and registered seeing the note saying it could be a long wait and I still stayed 1 it was there and it's not easy so i was I was staying to get my work done I talked with another patient wait she was there 15 mins longer than me so it was down to three and one of the tech came out to say they was closed and we wasn't going to be cared for as the tech and I talk the lady was really upset as we needed to get our bloodwork done before the filling day I never seen a tech or a supervision that worked for a. Company on business saving lives the verbal exchange became very heated even though the said they was closed they could have accomdated us and not treat us as they did it got so bad I thought it was gonna go over calling each Other the b word and and threats were made was shocked a tech and her boss was acting that way in front of a child and even the treatment we received The techs. Oils of handled It more professional and let us know we were To late to get our work done even though it take all of 10 mins to draw blood
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December 2023 by Drew W.
These people are phlebotomists? They are terrible, lazy, grumpy, procrastinators all under a small roof. They need proper training to be efficient. They close early and they hate their job. Yet, they are the Covid police who yells at you to wear a face diaper.
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October 2023 by Gregory V.
This location does not take walk ins. They say they do but they only call appointments back. Do not come to this location without an appointment. Clinic manager needs to be fired or they need to adjust their policy to appointments only. They basically just wait to the next appointment checks in and calls them back.
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September 2023 by Wilma
I was referred to Quest San Leandro today after Concentra San Leandro unsuccessfully drew blood from my arm and left a huge bruise. Elizabeth, the staff, after seeing my bruise, showed so much compassion through her words and action. In one poke, she successfully drew the blood! Good job, Elizabeth! The staff were super friendly!
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September 2023 by Alondra Haller
Disappointment, do better and parents DON'T bring your children there the workers will treat you and your child like trash. Why work in a hospital if your personality is extremely ugly!
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July 2023 by Marlene Martinez
Nobody is at the front desk to help. You have to check in on a tablet they have at the front. I made an appointment over the phone. They gave me a confirmation number and wasn't even in their system. The lady who came out to call names was rude when I asked her a question.
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July 2023 by Darlene Freitas
Just wanted to say how pleased I was with the lady that drew my 3 year old Nephew's blood. She was very nice and very fast. Unfortunately I did not get her name it was around 3pm on 7/11/23. I was a little scared to go here because of all the negative reviews glad that did not stop me.
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July 2023 by Emilie F.
I initially came in not knowing that I needed an appointment, they put me on a standby list? I came at 11:30 before they had to go on lunch (which isn't mentioned online btw so I didn't know) so I waited until 12:30 and its almost 2:30 now so I've been waiting for 3 hours, there are maybe 7 people in the entire office and I'm watching appointment after appointment go by, people who make appointments get in within 5 minutes, I understand that appointments come first, but there was a point when there was 2 people in here and and they couldn't even take me? I get that appointments before me come first OBVIOUSLY but to make people wait here for 3+ hours when it's not busy is outrageous, I would so understand if the waiting room was filled up but there are currently 4 people in the waiting room who all came hours after me, the staff have a little bit of an attitude that I picked up on and its honestly really uncomfortable, everyone in the waiting room is scared to even ask questions because the staff might snap, I don't see how all the Quests have such piss poor reviews and still operate in the way they do, it's ridiculous and honestly the whole company needs to reform the system, it's a huge waste of time and I have to leave because I have another appointment that NEEDED my blood test but now I can't provide it, it's a whole mess, Trash company, no wonder the staff have an attitude it must suck to work there too.
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May 2023 by Li Zhu
I sent my patient to drop off a sample and was refused. My patient has Down syndrome. The staff was rude to her parents. Hopefully you can solve your staffing issues and offer better service.
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April 2023 by Jenny Chen
If I could, I won't even give a single start to this place. DON'T come here!!! There is no patient service here. When you were trying to ask questions, there's NO one at the front desk that you could reach out to and when there's finally someone comes out from the office, they were very impatient and don't even seem to care for your questions. Not only the poor quality of patient care, the waiting time for your scheduled appointment is absurd. Prepare to wait at least 1 hour no matter you have appointment or not.
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April 2023 by Halle Hayes
Long wait time. They were calling patients in first that was late. I waited for 2 hours before I was seen and I got here right when they opened
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February 2023 by Shafaq Rasekh
Absolutely wrong place, DON NOT WASTE YOUR TIME HERE, the black woman in the front desk is uneducated person.
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December 2022 by Cathy W.
I just left Quest Diagnostics for blood work. The process was quick, the staff is extremely professional. Tiffany was very nice and helpful. She double checked all my info with me before she drew my blood. I had a great experience. I definitely recommend coming to Quest. Erica was nice as well.
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November 2022 by sonia pena
If there was a 0 star option that’s what I would rate it. Staff is extremely rude to you. They don’t even let you finish asking a question when they already slammed the door shut on your face. They tried to put me in a room while someone else was in there and the other rooms were empty. She said it didn’t matter there was two chairs there. Thought that was off.. I waited for such a long period of time with an appointment and they skipped me twice until I said something about it. This place really sucks. I’ve been to better quests .
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November 2022 by Sonitha Yousifi
Terrible place to do blood draw. I want here multiple time and almost every time I got turned away. They always say we didn’t receive your order from your doctor. Even tough I had a pic of my order they refused to print it out and the job done. I am so disappointed.
