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June 2023 by Gabriel Duncan
Great service. True to quote. Fast, Efficient, also Informative, and Personable. Wow! Definitely would call again!
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January 2023 by Mike Nolan
Great resource for printer repair and service.They also offer onsite services.
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July 2022 by Gloria Crowell
Very knowledgeable, helpful and fairly priced
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May 2022 by K. A. G.
My laser printer suddenly stopped feeding paper and I needed to print out COVID documents for an upcoming trip to Europe. I followed the manufacturer's instructions to clean the rollers, but it still wouldn't work. I called Printer Plus and was told that it could possibly be fixed the same day. Google showed that the shop wasn't too busy during lunch hour, so I took my printer in after 12PM and was the only customer there. Vinh came out and helped carry my printer in. After I explained the problem, he opened the paper tray and immediately identified a broken part, which he had in stock. It took just a few minutes for him to let me know the cost for parts and labor. He told me to go shopping and return in an hour. When I got back, he demonstrated that the printer was repaired and I was on my way. So nice to have such great service, plus Vinh is a very nice guy! I'd recommend his services to anyone who would like to keep a working printer rather than send it to the junk pile.
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March 2022 by Jualeah S.
Vince is awesome and he saved the day. I called the shop and shared my printer issues with him. I visited the shop shortly after my call. He immediately assessed the problem. He worked diligently on the issue and the issue was resolved. I really needed this printer to work because it's part of my photobooth set up and I have an event the following day. I need my photobooth and printer. I now have a fully functioning printer for my photobooth event tomorrow. Thank you!!!
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July 2021 by Ed T.
Printer Plus did a great job fixing our Brother MFC printer. Vinh diagnosed the issue quickly, got the printer sorted out, and it was back in our office in a day. We highly recommend Printer Plus, great service and pricing, quick turnaround, what else could you want?
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April 2021 by Andrea S.
I'm a mobile notary and due to Venh, the owner's, amazing service I incurred no downtime. He was fast, efficient and he's an extremely nice person! I called at 10:15 AM to confirm they serviced my Brother laser printer. Dropped printer off at 11 AM. Venh called at 1 PM with diagnosis & request for repair authorization, which I happily approved. At 2:45 PM I picked up my repaired printer. This was exemplary customer service as I expected the turnaround to be several days not under 4 hours!
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October 2020 by Karen B.
Outstanding service. I took a laser printer in around 11 and he had diagnosed the problem and fixed it by 1. I highly recommend Vin.
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September 2020 by Candice B.
I was having a problem with my Epson printer, and after trying everything I could at home, I brought it in to Printer Plus. I appreciated that they were providing service during the COVID-19 shelter-in-place order, and that they took health and safety precautions, like wearing a mask. Venh provided great customer service, solved the issue in a very timely manner, and gave me guidance to prevent my printer problem from happening in the future. If I ever have another problem with this printer, I'll definitely come back to Printer Plus.
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June 2020 by Adam C.
Thank you Printer Plus! Vinh was really helpful in sorting out the issues with our Brother Printer. Unfortunately it turned out the broken part was more expensive than the printer was worth, but his diagnostic fee was super reasonable and he hooked us up with a similar model printer at a very fair price. Even got to save and re-use the nearly-new ink cartridges from our old printer. Customer service was A+
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September 2019 by Ioan P.
amazing service, just gave the right advice with conditions or sales pitches, thanks again guys:)
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July 2019 by Eric H.
Great experience with these guys on a warranty repair of my Brother printer. Both Vinh and Henry were responsive in a timely manner, and I had my printer back in a few days. Location is easily accessible -- quick in & out. And, it was a pleasure chatting with Vinh -- a really nice guy! Overall, I was very pleased with their service.
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April 2019 by Eli B.
I would like to heavily recommend these guys. I had a situation come up in my business where I needed a printer at 8am and these guys answered the phone and sent my assistant back with a beefy refurbished HP workhorse. As a former technician myself, when I heard that the printer wasn't working on arrival to my business (I was elsewhere) I called them and was upset. Vince stood his ground and stood behind his product and we were able to resolve the problem easily. He called me from his cell phone outside of a customers house and put my issues first. Printer is stellar. Thank you guys.
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March 2019 by Alan D.
Vinh, the proprietor of Printer Plus, accomplished a warrantee repair on my Brother inkjet printer within a few days. He was patient while waiting some days for me to obtain ink cartridges compatible with this machine, a necessity because he needed to re-flush ink to saturate the ink system after replacing the head. He had to run some test pages to get the printer back up. Previously, one color had been blurry, even after dozens of tests, cleans, and purges that had been made at Brother's suggestion over the phone, leaving the cartridges dry. Even under warantee I did not think this printer would be repaired. Vinh was pleasant and professional in his dealings, in addition to being a capable service technician. If Brother had not agreed to the repair I would have been saddled with the diagnostic fee, which is outside of my budget constraints. But as such, as a warantee repair, he was able to get the job done. This is the kind of small shop I like to go to, if not a one man operation, a small business, with printers in all manner of repair all over the front, on shelves, and on the floor. Any printer-related needs I may have in the future will be referred to Printer Plus. It takes several days to get this kind of repair done, and it was done My trust in Brother printers has been restored. I truly did not know whether this repair could be accomplished.
