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January 2024 by Kim Z.
The manager is obnoxious, argumentative, and unprofessional been patronizing this location for many years and had the misfortune to run into this ignorant individual he indicated he fixed an error on my phone which he hadn't this guy has no clue to what he's doing and covers it up by being belligerent do yourself a favor and patronize a business with integrity this ain't it.
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November 2023 by Arcadio Fraticelli
Sam is the BEST! Super helpful!
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September 2023 by LetsPutIt Together
Great value for a phone service
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March 2023 by edward l
I called the store today and they said they're open until 7pm(saturday,) but when I came at 3pm, they were shuttered! Did they just close the store in the middle of the day with no signage?!
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November 2022 by Christian B.
Love this place! Been going here for years! Very knowledgeable and friendly staff. There's rarely a wait, and I always have the phone I'm looking for in stock. They also do phone troubleshooting if something isn't working the way it should. I think this is a corporate store. Much better than going to any of those little corner Metro stores that are all over the place! Check them out. You won't regret it.
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November 2022 by Dorinea Robinson
Metro has always provided me with top notch service!
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October 2022 by Carolyn Street
Very good customer service on Labor Day by the staffer with the wolf (dog?) tattoo on her arm. My husband thinks this is the same staffer who provided him excellent customer service a while back.
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October 2022 by Diego Ace
Didn't have my nord n10 in stock sadly
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August 2022 by osama alloun
Perfect customer service Thank you for your time
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June 2022 by isamu9162002
I have to give a shout out to Laura M at the San Leandro Metro store for taking the time to be very personable, empathetic to the drama that sent me to her store to begin with and for being extremely professional!!! SHE'S NOT AFRAID TO DO HER JOB, which is rare these days!!! Thank you for making my 2 day experience actually fun considering the circumstances. Thank you for all your help and time, I'm SO grateful for you. Keep doing you, that store is very lucky to have you.
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May 2022 by J. M.
If I could give negative 5 stars I would. The worst experience at a cell phone company. The lady that helped me started off super rude due to me getting there 10minutes before closing time. I just had called metro pcs and asked for their prices. I needed a cheap second phone for my business and the cheapest plan available. She told me I had to go for the most expensive plan for the first 3 months and then I could change it. I told her to show me where it's says that because I just had called the corporate number and they told me the prices. She responded with " I can't show you and that's the prices and If I wanted it or not". I said I am calling back corporate and I stepped outside and spoke to customer service and they apologized and said to go back inside so they can talk to the employee. One I tried walking back inside the employee closed the door and said they where closed and couldn't open it anymore. This employee should not be working there and as a business owner this would not happen at my place of business. When I asked for her name she hesitated and said (Monique) and it's probably not her real name. FYI I went to a different location on Davis st and it was the complete opposite service. They where nice and offered me the plan that I wanted. Stay away from that metro store on e 14th st in San Leandro.
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May 2022 by cornelia gallo
Store is very clean , customer service is friendly and very knowledgeable, I was helped by Monique on numerous occasions, she gave me her undivided attention and was very helpful and pleasant in her demeanor,I highly recommend this store
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March 2022 by Lily Ferrer
I have always gone there to take care of any problems or to pay a bill. Customer service employees are well knowledge and always tell me what I need to know.
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February 2022 by Mr. Braddock
Amazing! Love it here! Fast, Accurate and informative.I'll be back, for Sure!
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January 2022 by Ben Long
Old phone is broken and Metro won't activate my new phone online. Website says they close at 8pm. Arrived at 6:30pm to find the store closed and no signs showing a change of hours (temporary or permanent). Called the next day while at work and found out they actually close at 6pm.
