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November 2023 by Michelle McAfee
Cheypria, our customer service representative, was great! She was personable and extremely helpful with all of my questions and wonderings. She even honored a price match on mattress set-up and delivery from another store. I’m so excited for my new adjustable frame and mattress to arrive!
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November 2023 by manisha francis
The store was clean n welcoming. Charmain really did an exceptional job. Even made an exception to make the exchange for a better mattress for my 87 yo father over riding the try it for at least 30 days policy. it’s no wonder we return to the San Leandro store for all our mattress needs and refer our family members as well.
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November 2023 by Candido Silva
Great place for a mattress.My choice and purchase last no longer than 15 minutes. I explained that I was on a budget and needed a new mattress for a month as I don't live in California. The sales person understood my request and was very quick. They delivered on time next day at my son's house. No charges for delivery. Very happy
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November 2023 by Jessica Avery
Cheypria was amazing from the get go. We had so many questions and she didn't mind. She was so patient and had a good sense of humor.Great knowledge about all the different types of mattresses and explained everything perfectly!Highly recommend this store!
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October 2023 by Dee
First I called, because I was confused why there was two Mattress Firms so close together, and I spoke to Charmain, she was very knowledgeable and took her time explaining the differences between the two stores and further explained the differences between the two box springs and frames I was interested in. Her attitude is what drew me in.When I went in she was very welcoming and spent time explaining the invoice and the expectations of the whole transaction. She is the epitome of customer service.
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October 2023 by Samantha Alvarez
If I could give 0 stars I would my parents bought their mattress frame from them one night about a month ago while they were sleeping the mattress frame snapped in half they could have seriously injured themselves. They have been on a run around to get a replacement they get told the frame is on recall and they give me a bunch of phone numbers to call and I get no response I go back to them and they tell me there’s nothing they can do about it but they are the ones who sold it to me so meanwhile they are sleeping on a broken mattress frame while they are still collecting a lovely monthly payment for something that is broken. They give poor customer service and haven’t resolved anything and it’s been over a month very poor and unprofessional service. This is will be reported to the BBB
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September 2023 by Bliss of Afflictions
I'm super excited to receive my new matress! The representative made it very easy for me to make a decision. She was very knowledgeable!!! Thanks!
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September 2023 by Angela Rodriguez
Charmain was very sweet & super helpful! Had a very positive experience picking out a mattress because of all her help. Thanks Charmain you were amazing!
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September 2023 by Patricia Murphy
I purchased my bed on July 4th at the Alameda county fair. I’ve had so many problems with it. First the base was defective I got a new base. However, when the new base was brought out, the technicians missed putting on one of the legs. I didn’t find out until I tried sitting at the bottom of the bed and the bed flipped up. Now I have to wait to Thursday, September 7th to get it fixed. I wish I hadn’t bought this bed.
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September 2023 by heather mitchell
Charmaine was a great help with finding our new mattress. She was knowledgeable and listened to what we really wanted.
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September 2023 by JoAnne Lauer
This was our third trip to Mattress Firm for a new mattress, and our experience was exemplary, as always. Cheypria was super helpful in explaining the different firmnesses of each kind of bed, including traditional or hybrid, in a way we could understand. We were given plenty of time to try lots of mattresses and she explained in several ways how they differed until we were able to narrow down our choices to the perfect mattress. Their 120-day "sleep guarantee" that allows you to exchange the mattress if it doesn't feel right is super comforting so we know we won't be stuck with a mattress that ends up not working. I always feel like the salespeople are well-trained, so our time is well spent and we always end up with a great mattress when we shop here. Highly recommend.
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August 2023 by Sr. Mary Nolan
The “Sleep Expert”, Charmaine, welcomed me, set about to discover what my particular needs, hopes and budget were. She explained each possibility without pressure and we found just the right mattress. I am very pleased and grateful for my experience with Mattress Firm.
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July 2023 by Dawn Criss
It was a wonderful experience! My associate Cheypria was friendly and took the time to explain every type of mattress they offer. She had me try each type to make sure I was making the best choice for my new mattress!
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July 2023 by Paul Anderson
We had a good experience here getting help picking out the best mattress for what we needed. The atmosphere was relaxed, friendly, and professional.
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July 2023 by Jose Cortez
Our experience was great. Chey was friendly and knowledgeable. We ended up buying more than we wanted but not under pressure. Chey didn’t try to oversell any products but answered all of our questions. We found everything we needed and more.
