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July 2024 by Handygirl CW
They always help me with my lyft rental car. Sometimes you have to wait for over an hour. But it's worth it. Thanks.
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June 2024 by MONDAY OSHOIKPOR
The manager is carried away with his position and lack manners. He’s an angry man that needs to be curtained. He thinks his experience from “war” is enough to intimidate customers. It was the worst experience of my life with him.
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June 2024 by john millette
This is always a clean friendly place! I'm a regular here!
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May 2024 by Madonna Crouse
Be the squeaky wheel!
It took 4 hours 45 minutes to get 2 new tires and a headlight bulb changed. People came, people left and finally I went up to the counter to check on my car. He informed me a tech was working on it, but I can see the car from where I sit & nobody was working on it. They certainly didn’t communicate any problems or reason it was taking so long. I believe if I hadn’t checked on my car I would still be sitting there. I would suggest an effective first in/first out system and good communication skills.
But the joke’s on them as I used the lengthy wait time to write this review.
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May 2024 by Leo Liang
Absolutely appalled by the service at this Goodyear Auto Service! I brought my car in for a simple tire leak, only to be met with utter dishonesty and incompetence. They incorrectly claimed my tire had three holes and couldn't be repaired. Though they acknowledged my road hazard protection, the staff—led by a particularly unhelpful manager—refused to order the replacement tires I needed. Out of frustration, I took my car to another shop, which fixed a single nail issue at no cost. This Goodyear store's reluctance to help and attempt to overcharge is blatant and disgraceful. I'm beyond furious and will never return. Beware—this place is a complete rip-off!
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April 2024 by Shavoné Pickett
Excellent customer service a special thanks to Juan Gonzalez and Felicia Hill for being knowledgeable kind and getting the job done. This trip has been a great experience. Satisfied customer will return.
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March 2024 by Roberto Carmona
I’m a customer for many years and I went to go get an oil and tire change. While waiting I went to use the bathroom but the lady at the front desk yelled and told me to get out. Very disappointed with this service. Definitely will be taking my business elsewhere.
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March 2024 by Lauren Shou
Bad service and not friendly at all.
They made me wait for more than an hour just for tires check and they don’t let customers use the toilet.
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March 2024 by Anthony Wu
Took 2 hours to mount and balance 1 tire. Wheel was already off the car with tire already off the wheel so all that needed to be done was mount the new one on and balance…
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March 2024 by Thomas Scanlon
I had a very favorable professional experience purchasing new tires. Store Manager Michel Lamarche was excellent to work with
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March 2024 by Greg
Give them negative star if possible. Service was lousy, first called in to see if they had the tire I needed, they said they have 2 in stock and I said order the other two and I made an appointment for 2 days later for the 4 tire change. When I got there they did not get the other two tires so instead of a 1 hour job it turned into a 4 hour job. Further 4 tire replacement comes with a free 4 wheel alignment check, they did not do it, had to request it so waited another 30 minutes. NOT GOOD SERVICE, I recommend to STAY AWAY...
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March 2024 by Greg S.
Give them negative star if possible. Service was lousy, first called in to see if they had the tire I needed, they said they have 2 in stock and I said order the other two and I made an appointment for 2 days later for the 4 tire change. When I got there they did not get the other two tires so instead of a 1 hour job it turned into a 4 hour job. Further 4 tire replacement comes with a free 4 wheel alignment check, they did not do it, had to request it so waited another 30 minutes. NOT GOOD SERVICE, I recommend to STAY AWAY...
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February 2024 by Dez M.
Called to check if they would help mount a tire for me. The lady on the phone said yes and the price is based on tire size $35-45 range. Upon arrival, the guy at the counter asked if the sticker was on it. And, no, the sticker is not on it, bc it is a used tire from a previous set of tires I had. For those looking to mount a new tire, they can do it. Perhaps it's corporate is the reason why they cannot mount used tires is my guess. I would appreciate the qualifying question over the phone - "is the tire you want to mount new or used" prior to making a trip to their shop. I drove down to Mel's Tire at Washington/Manor and the sweet mom and pop took care of me for $30.
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February 2024 by De C.
STAY AWAY, I went in for four tires and was going to be charged $80 more for the tires compared to goodyears online tire price. After I mentioned that then the manager made proper adjustments. just imagine if someone didn't mention it, more money in their pockets ha-ha on us the consumers. this is just one "red flag " there are others. the lobby is old, dirty and outdated, the chairs for the customers are very dirty. the credit card machine pen didn't work properly, and the crown jewel red flag is when signing up for a goodyear credit card the card was pending so management gave me a phone number to call so i called the number in front of management and the number is disconnected, i did this 3 times and management didn't seem concerned, he just said that's the number that they gave us. WHAT A JOKE. this place seems shady STAY AWAY. i went to Castro valley to get tires and had a wonderful experience.
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February 2024 by E Z
Awful, unreasonable, and unprofessional at every level. They 'forgot' to mention a storage fee.... they were also late to open their own store front. Myself 3 customers and 3 employees waited to get in.Next, the card reading system didn't work. A 2 minute transaction turned into me getting robbed (see above) and having almost an hour of my time wasted.During that time, the manager blamed his employees for the problem, which is funny since he was late to his own store, and the problem could be prevented by basic system testing.When I finally get my car, there is a nice new scratch along the side and 2 spots on the rear where paint has chipped off, none of which existed when I brought it in.I loath this place, it's a joke and the epitome of the complete lack of care and effort that constitute the rotting of our culture.This place is rotting and rotten.Maybe if the store opened on time, and you tested your devices prior to opening, and didn't screw people out of every penny, you'd have less 1 star reviews, which, this place has a ton of.I'd rather sell my car than give them money. I will never come here again.Although the coffee wasn't bad.
